Cartwheel, the on-demand delivery management platform for restaurants and beyond, today announced its partnership with Zuppler, a leading provider of online ordering systems for restaurant delivery services (RDS) and delivery service providers (DSP). Together, their comprehensive solutions will provide customers with the tools they need to power their online ordering and delivery business.   

With both Cartwheel and Zuppler, RDS and DSP businesses are able to build and customize their end-to-end ordering and delivery offering. Zuppler provides a branded online ordering system and Cartwheel offers the technology and tools to manage a self-delivery operation.   

The Cartwheel and Zuppler partnership also bolsters local restaurants working with RDS companies such as LocalFood2Go.    “We’ve been working with Zuppler to provide exceptional online ordering experiences for our restaurant clients for years,” said Henry Arciolla, owner LocalFood2Go. “Now with Cartwheel, we’re able to offer delivery management, providing restaurants with the cutting edge driver software to manage self-delivery.”  

Integrations between the technologies power automatic order routing and optimization, driver tracking in real time, and user-friendly customer interaction functionality with branded tracking for both dispatchers and end customers. A new dispatch chat feature from Cartwheel enables any available dispatcher to respond to driver requests, expediting more efficient resolutions.  

These capabilities make it easier than ever before for RDS and DSP providers to manage their own deliveries effectively. This will help streamline processes and free up resources so businesses can focus on what matters most: providing excellent customer service.   "The integration of Zuppler and Cartwheel technologies is the ideal offering for restaurants looking for an end-to-end solution,” said Shiva Srinivasan, co-founder and CEO, Zuppler.  

“We are proud to bring best in class software to restaurants and service providers across the industry,” said  Alex Vasilkin, co-founder and CEO, Cartwheel. “Together with Zuppler, we can help our customers deliver the best service experience possible."  

In addition to delivery management tools, Cartwheel also provides Hybrid Delivery functionality, which enables delivery companies to use their primary fleets by default, while providing access to backup drivers and tools to manage them during times of high order volume or overflow. Cartwheel’s delivery interface allows couriers to offer customized and branded order tracking pages so their restaurant partners can increase their own brand-loyalty with consumers.