Operations
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7 Brew will open its first college location in the fall
The fast growing coffee chain’s non-traditional walk-thru locations at high-traffic retailers and universities could help it strengthen its on-premise experience.
By Aneurin Canham-Clyne • April 1, 2026 -
McDonald’s creates US COO role
Skye Anderson will return to McDonald’s USA after serving as president of the chain’s global business services for three years.
By Julie Littman • April 1, 2026 -
Explore the Trendline➔
Getty Images
TrendlineBack-of-house Technology
From AI-enhanced inventory management systems and analytics to robot-powered kitchen equipment, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover.
By Restaurant Dive staff -
The image by Rsa182 is licensed under CC BY-SA 3.0
Why Rave Restaurant Group cut ties with Uber Eats
Pizza Inn’s owner said the chain is focusing on dine-in traffic through value offerings instead of increasing volume through unprofitable orders.
By Julie Littman • Updated 10 hours ago -
IHOP expands value platform, launches proprietary coffee
The menu updates are part of the chain’s strategy to drive traffic with wallet-friendly offers and boost check averages with premium items.
By Julie Littman • March 31, 2026 -
First Watch cuts its COO
As part of an operations leadership restructure, the company let Dan Jones go on Friday after he served four years in that position.
By Julie Littman • March 31, 2026 -
Papa Johns launches toasted sandwich lineup
Under pressure from Domino’s growing market share, Papa Johns launched a new menu category that could expand its reach across consumer cohorts.
By Aneurin Canham-Clyne • March 30, 2026 -
Sponsored by Toast
Choosing a POS system: What restaurant operators prioritize in 2026
A practical guide to how restaurants evaluate POS systems in 2026, including real operator insights.
By Tessa Zuluaga • March 30, 2026 -
Retrieved from Town Pump.
Town Pump to place standalone coffee kiosks in its parking lots
The 400-square-foot sites will be branded as Stonehouse Coffee Shots, after the retailer’s coffee program, and will feature pickup and drive-thru windows.
By Brett Dworski • March 27, 2026 -
How OpenTable’s updated client agreements will impact restaurants
Effective April 16, the reservation platform said it will require its partner operators to agree that it is the primary table management system to ensure accuracy and guest data protections.
By Julie Littman • March 26, 2026 -
How 10 major restaurant chains are overhauling their strategies
From Wendy’s to Outback, heavyweight brands are investing in new menu items and operational improvements — often accompanied by closures and renovations — to get back on track.
By Aneurin Canham-Clyne • March 26, 2026 -
Starbucks tests new ordering channels for licensed stores
Kiosks and scheduled orders could be coming to Starbucks cafes in airports, as the chain looks to speed up operations at high-traffic licensed stores.
By Aneurin Canham-Clyne • March 25, 2026 -
Domino’s uses AI to improve Tracker pickup and delivery times
The tracking engine combines inputs from team members with machine learning to offer more accurate time estimates.
By Julie Littman • March 25, 2026 -
Popeyes hires US COO from Burger King
Chris Padoan's appointment signals a greater investment in Popeyes’ store-level execution, as the chain lags its chicken competitors in operations.
By Aneurin Canham-Clyne • March 25, 2026 -
Why Chick-fil-A is spending millions to build its own distribution network
A $50 million Lubbock, Texas, facility will open in 2027, while the company builds at least four other distribution centers to serve hundreds of units.
By Julie Littman • March 24, 2026 -
Panda Express taps tech, distribution network to keep menu fresh
The restaurant chain has only six months to lock in suppliers that can scale to demand for new menu items, Chief Supply Chain Officer Roland Ornelas said.
By Antone Gonsalves • March 24, 2026 -
McDonald’s Big Arch Burger drives only mild traffic boost
Traffic rose just 2.2% during the week of the premium burger’s launch despite the product generating significant social media buzz, per Placer.ai.
By Julie Littman • March 23, 2026 -
Sponsored by Fountain
How Bojangles cut time-to-hire by more than 80%
How Bojangles cut time-to-hire by 80% and boosted applicant engagement.
March 23, 2026 -
Bonchon hires Pollo Campero vet as chief development officer
Blas Escarcega joins the chain as it focuses on rapid growth in the U.S., where it now has over 150 units.
By Julie Littman • March 20, 2026 -
Chicago Mayor plans to veto tipped wage freeze
The city council froze the tipped minimum wage at 76% of the city’s overall wage, following industry opposition to the gradual end of the tip credit.
By Aneurin Canham-Clyne • March 20, 2026 -
Fat Brands CEO agrees to temporary leave of absence
Andrew Wiederhorn can still bid on the company during its sales process, but will be removed from management in exchange for the company receiving debtor-in-posession financing.
By Julie Littman • March 19, 2026 -
These 6 restaurant chains will close hundreds of units this year
From Wendy’s to Papa Johns and Pizza Hut, chains facing several quarters of consecutive same-store sales and traffic declines are removing underperforming units from their systems.
By Julie Littman • March 19, 2026 -
How snow derailed Olive Garden’s traffic growth
Darden will run an extra week of value promotions for Olive Garden this quarter after bad weather stunted transactions.
By Aneurin Canham-Clyne • March 19, 2026 -
Gas price spikes don’t impact restaurant traffic: BTIG
By analyzing 20 years of data, the firm found little correlation between gas prices hikes and restaurant traffic drops.
By Julie Littman • March 18, 2026 -
Wetzel’s Pretzels plans to double c-store presence
After opening a company record 20 QSRs in nontraditional locations in 2025, the chain is pursuing convenience retail growth over the next two years.
By Jessica Loder • March 18, 2026 -
Q4 2025’s restaurant winners and loses
Casual dining? Good, not great. Fast casual? Bad, not terrible. Taco Bell? Living Más. Wendy's? Living Menos.
By Aneurin Canham-Clyne • March 16, 2026