Operations: Page 2

  • Little General
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    Permission granted by Little General Stores
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    Little General debuts small-format Buffalo Wild Wings in West Virginia

    The c-store retailer plans to bring at least five more Buffalo Wild Wings “Go” locations to West Virginia, with the next one set to open within 30 days.

    By Brett Dworski • March 17, 2025
  • A Qdoba store around dusk.
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    Permission granted by Qdoba
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    Qdoba’s development pipeline surpasses 500 units

    The chain is well on its way to reaching its 1,500-unit goal with commitments for 33 new restaurants.

    By • March 13, 2025
  • An image of a brown building with red logo that says Tony Roma's
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    Permission granted by Tony Roma's
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    Tony Roma’s future will be embedded with AI, robotics

    CEO Mohaimina Haque said these technologies can help inform operator decisions such as real estate selection and back-of-house workflows.

    By • March 13, 2025
  • A rendering of the interior of a convenience store. There are tables and chairs, a fireplace, benches and TV screens on oen wall showing a variety of sports.
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    Permission granted by Rutter's
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    Rutter’s announces new stores with bar and lounge

    This design is the latest in a series of updates the Pennsylvania-based retailer has rolled out over the past few years.

    By Jessica Loder • March 12, 2025
  • A sign with a lobster on it that says "This location is closed."
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    Justin Sullivan via Getty Images
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    The 6 biggest casual chain bankruptcies since the COVID-19 pandemic

    CEC Entertainment and CPK have long since recovered from Chapter 11, while others like Red Lobster filed for bankruptcy last year after failing to grow sales.

    By • March 12, 2025
  • A Domino's Pizza in Eugene Or.
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    Courtesy of Domino's
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    Domino’s promotes long-time exec to COO, US president

    Joseph Jordan, who has been with the chain since 2011, was elevated to the role as part of a larger change in the pizza chain’s organizational structure.

    By • March 11, 2025
  • An image of six different cocktails from Walk-On's
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    Permission granted by Walk-On's Sports Bistreaux
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    Walk-On’s redesigns menu, adds new cocktails

    The changes are designed to better attract the brand’s core audience of “sports enthusiasts” and “team moms.”

    By • March 10, 2025
  • A person walks into a women's bathroom.
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    goldhafen via Getty Images
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    Gross bathroom? It can cost your customer experience

    Dirty restrooms, out-of-stock paper towels and stalls with gaps can flush away an otherwise positive customer experience and send sales down the toilet.

    By Kristen Doerer • March 10, 2025
  • An image of three noodle dishes from Noodles & Company
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    Permission granted by Noodles & Company
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    Noodles & Company to roll out 9 new dishes next week

    Its initial menu update in October helped drive positive same-store sales during the fourth quarter.

    By • March 7, 2025
  • An image of a man wearing a suit in front of a beige brick wall with a giant smiling star in the background.
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    Courtesy of CKE Restaurants
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    Carl’s Jr parent appoints Joe Guith as CEO

    Guith spent the past two years at Church’s Texas Chicken, where he repositioned the brand and improved unit-level profitability.

    By • Updated March 6, 2025
  • An image of a restaurant with a logo that says "on the border mexican grill & cantina."
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    The image by Dwight Burdette is licensed under CC BY 3.0
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    On the Border is the latest casual chain to file for Chapter 11

    The company, which has 60 units remaining, closed 40 underperforming locations in February after several months of declining liquidity.

    By • March 6, 2025
  • A rendering of a restaurant that is both an Applebee's and an IHOP
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    Courtesy of Dine Brands
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    Applebee’s hopes renovations, dual-branding will prevent more closures

    Dine Brands will remodel 30 restaurants it acquired from franchisees last year to help revive the ailing casual dining chain.

    By • March 5, 2025
  • A picture of an A&W located at a gas station.
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    Permission granted by A&W
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    A&W promotes COO to CEO post

    Betsy Schmandt, who has been with the company for 18 months, will work on enhancing the brand’s position, focus on value and continue the chain’s growth trajectory.

    By • March 4, 2025
  • A picture of a restaurant interior. Empty tables, white tile, green walls.
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    Courtesy of Perkins
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    Perkins to open Orlando flagship with cocktails, new menu

    By modernizing store decor and menu items, Perkins hopes to keep its brand fresh and draw new diners. 

    By • March 4, 2025
  • An nighttime image of a restaurant with the signage "Tom's Watch Bar"
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    Permission granted by Tom's Watch Bar
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    How Tom’s Watch Bar offers guests ‘the best seat in the house’

    Building off of double-digit revenue and sales growth, the 13-unit chain will more than double its store count over the next two years.

    By • March 3, 2025
  • A rendering of a Subway restaurant with tables and green walls.
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    Courtesy of Subway
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    NRA: Restaurants are prioritizing on-premise in 2025

    About 80% of diners say they would eat at full-service spots if they had the cash, per the National Restaurant Association, incentivizing brands to create welcoming dining rooms.

    By • Feb. 28, 2025
  • The exterior of a Del Taco during the evening
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    Permission granted by Del Taco
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    Del Taco closes 18 Colorado stores

    Franchisee Newport Ventures, which declared bankruptcy in October, shuttered all of its locations after a lender refused further funding.

    By • Feb. 28, 2025
  • An exterior shot of a Red Robin restaurant, which is lit from inside, at night
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    The image by Cbraccialini is licensed under CC BY-SA 4.0
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    Red Robin may close about 70 restaurants in 5 years

    Shutting these underperforming restaurants, which had store-level operating losses of $6 million, will help the chain reinvest in its system and pay off debt.

    By • Feb. 27, 2025
  • An image of chicken wings, tacos, French fries and chicken tenders from Hurricane Grill & Wings
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    Retrieved from Fat Brands on February 25, 2025
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    Franchisees sue Hurricane Grill & Wings over mismanagement of marketing funds

    Operators claim the chain and owner Fat Brands haven’t used the funds to advertise, leading to declining franchisee profitability.

    By • Feb. 26, 2025
  • An image of fried chicken with hot sauce on top.
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    Courtesy of Dave's Hot Chicken
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    Dave’s Hot Chicken debuts catering program

    The company expects the channel, offered via ezCater, to make up as much as 10% of its business within a year.

    By • Feb. 25, 2025
  • An image of the top of a silver car that contains a rectangular logo with a red square and blue square.
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    Brandon Bell via Getty Images
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    Domino’s targets long-term growth with loyalty, website and app upgrades

    Loyalty membership reached 35.7 million at the end of 2024, and the restaurant chain will launch a revamped website and app in 2025 to boost growth.

    By Bryan Wassel • Feb. 25, 2025
  • A rendering of a building with a logo that says Golden Corral Favorites
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    Permission granted by Golden Corral
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    Golden Corral reinvents its fast casual spinoff

    Over a year after it launched Homeward Kitchen, the buffet chain will rebrand it as Golden Corral Favorites, with a menu highlighting signature items.

    By • Feb. 25, 2025
  • A photograph of a yellow sign with Denny's in red.
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    Justin Sullivan via Getty Images
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    Denny’s adds surcharge to meals with eggs

    The price of this additional charge will be determined on a market-by-market and restaurant-by-restaurant basis reflecting the bird flu’s regional impact.

    By • Feb. 25, 2025
  • An image of the top of a silver car that contains a rectangular logo with a red square and blue square.
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    Brandon Bell via Getty Images
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    Domino’s expects third-party delivery to be $1B sales driver

    The pizza chain’s partnership with Uber Eats represented 3% of sales last year, and Domino’s is pursuing additional delivery aggregator deals. 

    By • Feb. 24, 2025
  • A photo of a smiling person sitting at a table, about to bite into a burrito. A sign on the wall behind them says Laredo Taco.
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    Courtesy of 7-Eleven
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    3 foodservice moves 7-Eleven has already made in 2025

    While North America’s largest c-store retailer begins building hundreds of food-focused stores, it’s also making more immediate changes to its menu.

    By Jessica Loder • Feb. 24, 2025