Operations: Page 3

  • A photograph of a yellow sign with Denny's in red.
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    Justin Sullivan via Getty Images
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    Denny’s adds surcharge to meals with eggs

    The price of this additional charge will be determined on a market-by-market and restaurant-by-restaurant basis reflecting the bird flu’s regional impact.

    By • Feb. 25, 2025
  • An image of the top of a silver car that contains a rectangular logo with a red square and blue square.
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    Brandon Bell via Getty Images
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    Domino’s expects third-party delivery to be $1B sales driver

    The pizza chain’s partnership with Uber Eats represented 3% of sales last year, and Domino’s is pursuing additional delivery aggregator deals. 

    By • Feb. 24, 2025
  • A photo of a smiling person sitting at a table, about to bite into a burrito. A sign on the wall behind them says Laredo Taco.
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    Courtesy of 7-Eleven
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    3 foodservice moves 7-Eleven has already made in 2025

    While North America’s largest c-store retailer begins building hundreds of food-focused stores, it’s also making more immediate changes to its menu.

    By Jessica Loder • Feb. 24, 2025
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    Permission granted by Restaurant365
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    Sponsored by Restaurant365

    Thriving amid challenges: Key takeaways from the 2025 state of the restaurant industry report

    Rising costs and shifting trends challenge restaurants in 2025. Stay ahead with key insights and strategies.

    Feb. 24, 2025
  • Outback Steakhouse exterior
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    Courtesy of Bloomin' Brands
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    Bloomin’ Brands lays off 100 corporate employees

    The cuts at its Tampa, Florida, support center represent a 17% reduction and follow corporate layoffs at Dine Brands, Starbucks and Denny’s.

    By • Feb. 21, 2025
  • A photograph of a man wearing a gray suit.
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    Courtesy of Church's Texas Chicken
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    Church’s Texas Chicken appoints CEO

    Roland Gonzalez, who served as COO for the past two years, takes over at the chain as it aims to grow systemwide sales from $1.5 billion to $2 billion.

    By • Feb. 21, 2025
  • An exterior image of a Shake Shack restaurant
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    Brandon Bell via Getty Images
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    Shake Shack to open kitchen innovation lab in Atlanta this year

    The company will test equipment and layouts at the lab without having to build new restaurants, accelerating the rollout of processes and optimizations.

    By • Feb. 20, 2025
  • Exterior of a Potbelly restaurant
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    Permission granted by Potbelly
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    Q&A

    What’s behind Potbelly’s unit growth momentum

    The chain, which has signed over 300 store deals since it began accelerating franchising in 2022, aims to grow from roughly 440 units to over 720.

    By • Feb. 19, 2025
  • An image of a co-branded Applebee's, IHOP restaurant
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    Courtesy of Dine Brands
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    Dine Brands opens first US dual-branded Applebee’s/IHOP restaurant

    The company will debut a total of 15 co-branded units stateside through 2026, bringing its total count of global co-branded units to nearly 30.

    By • Feb. 19, 2025
  • A Torchy's Tacos sign shot from a low angle.
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    Tornado98 via Getty Images
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    Torchy’s Tacos hires GoTo Foods vet as CEO

    Paul Macaluso, who most recently served as president and CEO of Another Broken Egg Cafe, joins the brand as it invests in tech ahead of a growth push.

    By • Feb. 19, 2025
  • An interior photograph of a Wendy's restaurant with digital kiosks for ordering.
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    Courtesy of Wendy's
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    Wendy’s hits the gas on drive-thru AI, digital menu boards and kiosks

    Early results revealed this technology has simplified ordering and helped free up employees to enhance the customer experience. 

    By • Feb. 13, 2025
  • Wendy's
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    Thai Phi Le/Restaurant Dive
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    Wendy’s will expand chicken, beverages and value in 2025

    The burger chain will also enhance its loyalty platform with limited-time offers only available through the app.

    By • Feb. 13, 2025
  • A Denny's location in Emeryville, California.
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    Justin Sullivan via Getty Images
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    Denny’s to increase store closures

    The chain expects to shutter 70 to 90 restaurants in 2025 due to low volumes and lease expirations, compared to 88 store closures last year.

    By • Updated Feb. 18, 2025
  • EG America
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    Retrieved from EG America.
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    EG America names new head of branded QSR operations

    The retailer has appointed a leader for its department that recently launched three fresh restaurant concepts.

    By Brett Dworski • Feb. 12, 2025
  • An image of a light brown building with a small tree out front that lost its leaves. The signage says California Pizza Kitchen.
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    Permission granted by California Pizza Kitchen
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    From vending machines to airports: How CPK is reaching more diners

    California Pizza Kitchen is also investing in a virtual brand partnership and expansion of consumer packaged goods to reach more diners.

    By • Feb. 12, 2025
  • An image of a building with Tropical Smoothie Cafe signage
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    Permission granted by Tropical Smoothie Cafe
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    Tropical Smoothie Cafe hires Baskin-Robbins vet as COO

    Jonathan Biggs joins the company during a rapid growth period. The chain also promoted Chris Sasser to CFO and Karen Wickliffe to general counsel.

    By • Feb. 11, 2025
  • A Golden Corral.
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    Courtesy of Golden Corral
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    Inside Golden Corral’s complete tech overhaul

    CIO Dawn Gillis said the buffet chain’s new tech infrastructure, built by Qu, will help it double off-premise sales this year.

    By • Feb. 11, 2025
  • A McDonald's restaurant sign between trees. The sign reads, "McDonald's"
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    Brandon Bell via Getty Images
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    McDonald’s looks to loyalty to recapture traffic after disappointing quarter

    The chain aims to reach its goal of 250 million 90-day active MyMcDonald’s Rewards users and $45 billion in annual systemwide sales by 2027.

    By Bryan Wassel • Feb. 10, 2025
  • Am image of a sign on a window that says "Meal Deal" and shows a chicken sandwich and burger with nuggest, fries and a Coca-Cola.
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    Mario Tama via Getty Images
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    NRA: 95% of restaurant operators say diners are more value-conscious

    Forty-seven percent of operators are planning to offer discounts or value promotions this year, per National Restaurant Association research.

    By • Feb. 10, 2025
  • A Panera store.
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    Courtesy of Panera
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    Panera Bread hires Dunkin’ vet as CIO

    Santhosh Kumar, who spent almost two decades in IT roles at Dunkin’, will develop and deploy tech across the chain’s 2,200-plus cafes.

    By • Feb. 7, 2025
  • A close up image of a clump of avocadoes with stickers that say "avocados Mexico."
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    Michael M. Santiago via Getty Images
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    One-third of independent restaurants expect sales declines from tariffs

    Comparatively, 40% of small business owners expect no sales impact from U.S. tariffs on China and potential tariffs on Mexico and Canada, according to an Alignable survey.

    By • Feb. 7, 2025
  • Chipotle
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    Michael M. Santiago via Getty Images
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    Chipotle builds 2025 around ‘total guest experience,’ CEO says

    The company will continue to roll out kitchen equipment and mobile order-focused Chipotlanes to keep order throughput high.

    By Bryan Wassel • Feb. 6, 2025
  • A night image of people sitting at tables at a patio in a restaurant
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    benedek via Getty Images
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    NRA: Traditional restaurant sales will surpass $1.1 trillion in 2025

    The entire foodservice industry will reach $1.5 trillion in annual sales despite labor and food cost challenges thanks to pent-up diner demand, the National Restaurant Association predicts.

    By • Feb. 6, 2025
  • A promotional image for Chipotle's smoked brisket menu item. Text on the image reads, "Limited time only Smoked Brisket Chipotle"The image shows a burrito bowl with rice, beans, meat and peppers on the left. On the right is sliced beef with a cup of dipping sauce and sliced peppers.
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    Permission granted by Chipotle
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    Chipotle’s LTOs drove 7% same-store sales bump in 2024

    Chicken Al Pastor and Smoked Brisket boosted traffic at the chain, which plans to roll out Chipotle Honey Chicken — its best-performing test LTO — this year.

    By • Feb. 5, 2025
  • A DoorDash delivery worker walks his bike along the road in the Mission neighborhood of San Francisco, California.
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    hapabapa via Getty Images
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    Boston wants delivery firms to give drivers liability insurance

    Under the proposed ordinance, aggregators like DoorDash and Uber Eats would need to meet data-sharing requirements to obtain an operating permit.

    By • Feb. 5, 2025