Jason's Deli, the restaurant brand renowned for its commitment to making every customer happy through quality food and service, has partnered with Cartwheel, the leading enterprise delivery management platform, to optimize its delivery operations across all channels. The technology has been rolled out across 242 Jason’s Deli corporate and franchise locations nationwide.
Named among Food on Demand's 2025 Outstanding Operators, Jason's Deli's implementation of Cartwheel technology has transformed their delivery management from a manual process to a fully automated system, customized to meet their unique operational needs. In late 2024, Jason’s Deli joined Cartwheel-partner Olo (NYSE: OLO), a leading restaurant technology provider, to enhance both its individual and catering online ordering and delivery capabilities across all channels— in-house, hybrid, and third-party.
“This partnership with Cartwheel represents our commitment to operational excellence and the customer experience,” said Amy Schuster, Vice President of IT at Jason's Deli. “By implementing Cartwheel's unified delivery management platform, we've streamlined our operations, reduced the load on team members, and enhanced our ability to ensure the best, most efficient customer service across all ordering channels.”
The partnership has already yielded significant operational improvements across Jason's Deli's delivery operations. The chain's in-house drivers use the Cartwheel Driver App to ensure consistent service quality while providing customers with their preferred real-time order tracking. The average driver’s rating is above 4.7, and recent industry research indicates that 90% of customers are more likely to order from restaurants offering delivery tracking updates.
Cartwheel's AI-powered auto-dispatch system further optimizes delivery routing and reduces delivery times, particularly benefiting the restaurant’s thriving catering business. Since integrating Cartwheel, Jason’s Deli has seen an increase in on-time deliveries, resulting in a boost in repeat orders, and a reduction in customer calls thanks to real-time tracking.
“Jason's Deli exemplifies the future of efficient, customer-centric restaurant operations,” says Alex Vasilkin, CEO of Cartwheel. “By leveraging our hybrid approach and AI-powered dispatch capabilities, Jason’s Deli is setting new standards for delivery excellence in the industry.”
About Cartwheel
Cartwheel is an enterprise delivery management platform for restaurants and beyond. Established in 2012 as a Los Angeles-based delivery restaurant, the company rapidly shifted into a leading delivery outsourcing business. When the founders discovered the delivery management software they needed didn't exist, they decided to build it themselves.
Cartwheel's delivery management platform is trusted by dozens of the restaurant industry’s most innovative brands and marketplaces, including more than 25 of NRN's Top 500 Restaurants, as well as Portillo's (also the first minority stakeholder investor), P.F. Chang's, Potbelly, Lou Malnati's and delivery.com.
With native integrations to leading partner platforms including Olo, Toast and ezCater, Cartwheel manages Hybrid Delivery, 3rd-party partnerships with national and 50+ local DSPs, and catering delivery, helping brands increase repeat orders. For more information, visit www.trycartwheel.com.
About Jason's Deli
A family-owned deli restaurant chain, Jason’s Deli was founded in Beaumont, Texas, in 1976 by Joe Tortorice Jr. and now has 240+ locations in 27 states. In 2005, Jason's Deli was the first major restaurant concept to ban artificial trans fats in the U.S. and later became the first to eliminate high-fructose corn syrup. At Jason’s Deli, whether you want gluten-sensitive menu items or vegetarian options, healthy kids’ meals, or if you would like to build your own salad at their famous Garden-Fresh Salad Bar, you will be delighted by the bigger choices of better food, from healthy to indulgent. For more information, please visit jasonsdeli.com.