Consumer Trends: Page 18


  • A Five Guys restaurant during the coronavirus pandemic in 2020.
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    "The image" by John K Thorne is licensed under CC BY 2.0
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    Five Guys franchisee opens the chain's first US ghost kitchen

    Encore Restaurants, the largest Five Guys franchisee, opened a delivery-only location in Garland, Texas, on May 1, joining a growing list of chains using this channel for expansion.

    By Alicia Kelso • May 5, 2021
  • California AOC Lucques Group
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    Permission granted by The Lucques Group
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    Study: 60% of consumers are comfortable dining out

    The percentage of consumers who said they would feel safe dining out never exceeded 42% in all of 2020, but that number has now reached its highest level since the pandemic, according to Morning Consult data.

    By Alicia Kelso • May 4, 2021
  • A photograph of chefs in a kitchen. Explore the Trendlineâž”
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    sam edwards via Getty Images
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    Trendline

    Menu development

    Restaurants big and small are experimenting with their menus to align with the preferences of on-the-go diners and mitigate the impact of rising food costs, supply chain disruption and shrinking consumer discretionary funds. 

    By Restaurant Dive staff
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    Permission granted by Flowers Foods
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    Sponsored by Flowers Bakeries

    Innovation starts from the bun up

    Innovative breads and buns can make your bottom line rise like a fine dough. 

    May 3, 2021
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    Permission granted by Saputo Foodservice
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    Sponsored by Saputo Foodservice

    Mozzarella rising: what consumers want

    Read how you can leverage its popularity to make mouths water for your menu. 

    May 3, 2021
  • 7-Eleven's new Manassas, Virginia, Evolution Store
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    Courtesy of PR Newswire
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    7-Eleven makes an aggressive play for the QSR space

    While announcing its latest Evolution Store, which will house two eateries, COO Chris Tanco said the convenience store chain wants to open nearly 150 restaurants this year.

    By Alicia Kelso • April 30, 2021
  • Exterior of the Federal Reserve building in Washington, D.C.
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    Anna Hrushka/Restaurant Dive
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    Businesses can only expect limited boost from stimulus checks: Fed study

    Households have channeled federal stimulus checks primarily towards savings or reducing debt, giving businesses just a limited lift from consumer spending, according to the New York Federal Reserve.

    By Jim Tyson • April 28, 2021
  • Starbucks sustainable cups
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    Courtesy of Starbucks
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    Starbucks' digital success partially driven by AI engine, CEO Kevin Johnson says

    Deep Brew personalizes diner offers to secure loyalty and drive more frequent engagement. Though transactions were down 10% for Q2, ticket prices rose 22%.

    By April 28, 2021
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    Intouch Insight

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    Sponsored by Intouch Insight

    Consumer habits: Lessons learned during a year of uncertainty

    Explore feedback from consumers across North America to understand how their priorities have changed.

    April 26, 2021
  • Taco Bell Rewards
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    Courtesy of Taco Bell
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    Study: 39% of married parents would spend more at a restaurant with a loyalty program

    Married parents would also purchase more at restaurants if they could order and pay digitally, while single parents are more likely to order more through curbside pickup, research from PYMNTS and Paytronix finds.

    By Alicia Kelso • April 23, 2021
  • Deliverect raises $65 million
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    Courtesy of PR Newswire
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    Deliverect lands another $65M in funding, 1 year after raising $18M

    The tech company will use the cash infusion to support further R&D, solidify its position in the U.S. and continue its international expansion.

    By Alicia Kelso • April 21, 2021
  • Toast has launched new a contactless order and payment solution
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    Courtesy of Toast
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    Toast adds enhanced tools to contactless order and pay platform

    The new options aim to cut overhead costs while allowing guests to create group orders from individual devices and place it onto one check, as well as start a tab on their own.

    By Alicia Kelso • April 15, 2021
  • A restaurant in Everett, Washington, that is closed except for takeout and delivery due to the novel coronavirus pandemic.
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    "The Image" by Cindy Shebley is licensed under CC BY 2.0
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    Report: 37% of diners order delivery from the channel with the lowest fees

    Research from BentoBox and The Infatuation also finds that nearly 50% of diners would order delivery directly from a restaurant if it's an easy process. 

    By Alicia Kelso • April 12, 2021
  • OpenTable opens 1st restaurant as innovation lab

    The reservation platform's brick-and-mortar eatery is located inside Kayak Miami Beach — the first hotel from sister company Kayak— and will be used to hone diner data and develop new technology. 

    By Alicia Kelso • April 8, 2021
  • A Taco Bell employee wearing a mask hands a drive-thru customer their order.
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    Permission granted by Taco Bell
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    Restaurants could see up to 30% check boost from latest stimulus, Rabobank predicts

    This forecast is double what the previous two rounds of stimulus checks provided restaurants. During the four weeks immediately after those payments were made, restaurant spending was up 10% to 15%.

    By Alicia Kelso • April 7, 2021
  • Noodles & Company in Pittsburgh
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    Thai Phi Le
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    Q&A

    Noodles & Company's new CFO talks how ghost kitchens, drive-thrus will shape the chain's future

    Carl Lukach, who started at the chain in November, says 70% to 80% of the stores built this year will have a drive-thru pickup window.

    By March 29, 2021
  • Miami city profile pandemic
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    Adeline Kon/Restaurant Dive
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    Deep Dive

    Miami 1 year later: Sunshine, loose restrictions spark restaurant real estate frenzy

    The city's balmy climate and open space — combined with the local government's relatively loose COVID-19 limits — insulated its dining scene from the level of revenue disruption suffered by markets like New York City.

    By March 26, 2021
  • DC city profile pandemic
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    Adeline Kon/Restaurant Dive
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    Deep Dive

    Washington, DC, 1 year later: Restaurants hammered by protests, insurrection and inauguration restrictions

    While other major restaurant cities struggled to survive pandemic restrictions, District operators also had to contend with government-mandated curfews amid widespread protests and the fallout of the Capitol riot. 

    By March 24, 2021
  • Chicago skyline 2 city profiles
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    Adeline Kon/Restaurant Dive
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    Deep Dive

    Chicago 1 year later: Winter froze restaurant sales amid strict restrictions

    Brutally cold weather is a staple of life in Illinois' restaurant capital, but the coronavirus forced many operators into hibernation, risking the future of one of the most impactful industries in the region.

    By March 22, 2021
  • LA city profile pandemic
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    Adeline Kon/Restaurant Dive
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    Deep Dive

    Los Angeles 1 year later: Restaurants feel abandoned amid 'random' restrictions

    California's aggressive response to the COVID-19 outbreak — including two rounds of months-long outdoor dining bans — put pressure on LA restaurants' bottom lines despite state and county aid.

    By March 19, 2021
  • New York city profile pandemic
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    Adeline Kon/Restaurant Dive
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    Deep Dive

    New York City 1 year later: Restaurants faced a 'one-two punch'

    Restaurants in the Big Apple dealt with constantly shifting dining room regulations and a tough winter climate on top of declining sales related to the pandemic.

    By March 17, 2021
  • Diners at Veselka in NYC during the coronavirus pandemic on Oct. 17, 2020.
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    Restaurant job growth, sales boost from stimulus checks hint at recovery

    The $1,400 stimulus checks that are part of President Joe Biden's COVID-19 relief package could lift restaurant sales by low- to mid-single digits for up to seven weeks, per Bloomberg Intelligence.

    By Alicia Kelso • March 9, 2021
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    Mars Foodservices

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    Sponsored by Mars Foodservices

    In for a treat: Work these trends into your 2021 menus

    From Spanish stews to infused seltzers, here are the top 2021 food trends and flavors you won't want to miss.  

    March 1, 2021
  • Two new versions of the Beyond Burger will launch in 2021.
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    Permission granted by Beyond Meat
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    McDonald's, Yum Brands sign global partnerships with Beyond Meat

    The word "exclusive" doesn't appear in either announcement, which could mean the door is open for other plant-based partnerships as the chains ramp up their offerings in the category.

    By Alicia Kelso • Feb. 26, 2021
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    Retrieved from LinkedIn on February 11, 2021
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    Will Clubhouse be the next social media platform for marketers?

    The parent company of Burger King and Popeyes jumped on the buzzy app last week, opening the possibility of another digital channel for brands to utilize.

    By Chris Kelly • Feb. 18, 2021
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    Julie Littman/Industry Dive
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    Report: Loyalty customers spend more than twice as much on takeout meals

    The spending disparity between loyalty members and non-members reflects why so many major brands, including Taco Bell, Wendy's and White Castle, have added or enhanced their loyalty programs during the pandemic.

    By Alicia Kelso • Feb. 17, 2021