25% of diners place online orders multiple times a week, study shows

Twenty-seven percent of guests surveyed by Toast said they plan to order more takeout and 23% said they plan to order more delivery compared to before the novel coronavirus pandemic, suggesting online ordering demand will only grow.

By Alicia Kelso • Aug. 4, 2020

Grubhub says pandemic is 'permanent catalyst' for business as revenue rises 41%

The delivery platform said its corporate business was hardest hit by the pandemic, but it added thousands of chain restaurants in Q2. 

By Emma Liem Beckett • July 31, 2020

Yum grows digital sales $1B globally

Digital sales made up 30% of the company's global sales mix in Q2, bolstered by its launch of a tech team and various delivery and online assets. 

By Julie Littman • July 30, 2020

Major QSRs hiking delivery menu prices by over 15%

Chains like McDonald's, Starbucks and Chick-fil-A, which offer low-ticket items, are among those more likely to charge higher prices for items ordered via delivery, according to Gordon Haskett analysis. 

By Alicia Kelso • July 28, 2020

McDonald's drive-thrus allowed its US restaurants to largely stay open

Drive-thru business made up 90% of McDonald's U.S. sales during Q2 2020, which is helping those markets recover more quickly. 

By Julie Littman • July 28, 2020

DoorDash partners with fintech BlueVine to process PPP applications for merchants

Nearly 200 restaurant owners have collectively received more than $6 million in PPP loans through the collaboration since late April. Most recipients are independent restaurants.

By Emma Liem Beckett • July 28, 2020

Chipotle surpasses $1B in digital sales despite same-store sale declines

Digital sales skyrocketed 216% to $829.3 million during Q2, revealing a bright spot for the company despite its first drop in same-store sales in several years.

By Julie Littman • July 23, 2020

Uber Eats adds benchmarking data to Manager app

The delivery company's service will now provide information that allows restaurants to compare their operations to others in the area. 

By Julie Littman • Updated Dec. 21, 2020

DoorDash launches 'Without Restaurants' campaign to help ailing eateries

As part of the #GotMyStartChallenge on social media, celebrities like comedian George Lopez explain how restaurants shaped their careers.

By Robert Williams • July 21, 2020

81% of operators say third-party delivery helped prevent layoffs

Ninety-two percent ​of restaurants plan to continue working with third-party delivery services beyond the COVID-19 crisis, according to an Uber Eats/Technomic survey. 

By Emma Liem Beckett • July 21, 2020

Uber commits $10M to support Black-owned businesses over next 2 years

The money, which will be used to drive demand for these businesses, follows an extension of $0 delivery fees through the end of the year for Black-owned merchants.

By Julie Littman • July 20, 2020

Ghost kitchens could be a $1T global market by 2030, says Euromonitor

Restaurant closures, in the wake of the novel coronavirus pandemic, could accelerate the growth of this market, Euromonitor's Michael Schaefer said in a webinar.

By Emma Liem Beckett • July 10, 2020

DoorDash to reimburse restaurants after violating San Francisco's 15% fee cap

The company told the San Francisco Chronicle that fewer than 10 restaurants were charged higher fees, but at least one operator said he still hasn't received a refund. 

By Alicia Kelso • July 9, 2020

Commission-free food delivery service launches in New York City

Fare, created by CaterCow, delivers batch orders by community or neighborhood to save on the cost of the service and only charges consumers fees.

By Julie Littman • July 9, 2020

Uber will launch US grocery delivery this month

The service's American rollout will begin in Dallas and Miami, where the company recently soft launched with Cornershop, and could be a bid to inch closer to profitability following its Postmates acquisition. 

By Jeff Wells • July 8, 2020

DoorDash partners with Kiva to provide funding to Black-owned restaurants

The company will seed a revolving loan fund starting at $150,000 and also offer $0 delivery fees for Black-owned restaurants through the end of the year. 

By Julie Littman • July 8, 2020

Uber completes $2.65B Postmates acquisition

Uber estimates Postmates will contribute between $350 million and $400 million to Uber's delivery gross bookings.

By Julie Littman , Emma Liem Beckett • Updated Dec. 1, 2020

Burger King Finland turns McDonald's into delivery hot spots

The conquesting campaign offered free delivery to people who ordered food near McDonald's locations.

By Robert Williams • July 6, 2020

Uber reportedly bids $2.6B for Postmates

Postmates is also considering going public either through an IPO or a special purpose acquisition company.

By Julie Littman • June 30, 2020

Square partners with Postmates to offer on-demand delivery capabilities

Square's partner merchants will be able to provide delivery directly on their websites and dispatch couriers to fulfill the orders. 

By Julie Littman • June 25, 2020

Uber Eats users can now use a map to view restaurants offering pickup

In addition to the enhanced feature, the company also extended its 0% marketplace fee for businesses offering pickup. 

By Julie Littman • June 24, 2020

DoorDash to pay $5.3M to settle San Francisco misclassification suit

This ends an investigation that began in 2019 following accusations the aggregator intentionally misclassified its delivery drivers as independent contractors so it could withhold sick leave.

By Kate Tornone • Updated Nov. 23, 2021

Seattle passes hazard pay bill for food delivery drivers

The city council unanimously passed the rule requiring food delivery companies like DoorDash to pay drivers an additional $2.50 per trip.

By Jeff Wells • Updated June 16, 2020

Uber Eats adds restaurant loyalty program, priority delivery option

Restaurants can now provide their own rewards through Uber's app and build direct relationships with its consumers. 

By Julie Littman • June 16, 2020

Panda Express launches branded delivery, looks to fill 30,000 positions

This white label delivery channel lets diners order off-premise meals via its website and mobile app, which a third-party platform will fulfill. 

By Emma Liem Beckett • June 16, 2020