Operations: Page 59
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Steak 'n Shake's eyes self-service kiosks in QSR conversion
The chain hopes to generate better profitability in its dining rooms as it moves away from a high-cost, slow production full-service model.
By Julie Littman • March 1, 2021 -
Packaging manufacturers compete for raw materials as takeout shakes up foodservice
There has been "an increased use of tamper-evident and tamper-resistant packaging, designed to protect food and beverage when it’s on the go," said Natha Dempsey, president of the Foodservice Packaging Institute.
By Jen A. Miller • Feb. 26, 2021 -
Retrieved from Papa John's/Business Wire on February 26, 2021
Product innovation propels Papa John's growth in 2020
Following the release of four new products, the pizza chain posted same-store sales growth of 17.6% in North America last year driven by higher check and transactions.
By Julie Littman • Feb. 26, 2021 -
Courtesy of California Pizza Kitchen
As restaurants recover, their success formula will change
Off-premise innovations like ghost kitchens will characterize the industry going forward, a Duff & Phelps analysis says.
By Robert Freedman • Feb. 24, 2021 -
Cracker Barrel to test virtual chicken and biscuits brand as off-premise grows 78%
The company has been operating its ghost kitchen facility in Indianapolis since the fall and plans to launch the concept from the location this week.
By Alicia Kelso • Feb. 24, 2021 -
88% of restaurants considering swapping to digital menus, survey says
Seventy-six percent of operators plan to continue offering contactless payment options this year as well, Square's Future of Restaurants 2021 report shows.
By Julie Littman • Feb. 24, 2021 -
Industry Dive
Remote Chipotle ERG will support minority mentorship program
The group, which will hold virtual roundtable discussions and quarterly diversity and inclusion training, builds on the fast casual chain's past efforts to make talent development more accessible.
By Ryan Golden • Feb. 24, 2021 -
White Castle ghost kitchen to stay closed until late spring
The fast food chain originally planned to resume its operations in Orlando, Florida, for online pickup orders on Thursday, but now says its current location is too small to sustain demand.
By Julie Littman • Updated Feb. 26, 2021 -
Julie Littman/Restaurant Dive
California fines Burgerim $4M, orders it to refund franchise fees
The chain sold franchises to 1,550 operators who paid $57.7 million in fees, according to a complaint by the state, but didn't deliver the refunds it promised to many franchisees.
By Emma Liem Beckett • Feb. 24, 2021 -
Steak 'n Shake sued for $8.5M in unpaid fees
Fighting back against the restaurant chain's assertions that it is debt free, Wilmington Trust has filed a claim that it's owed millions in unpaid fees and interest dating back to 2018.
By Emma Liem Beckett • Updated April 6, 2021 -
Permission granted by Yelp
Yelp adds takeout features, enhanced analytics to Waitlist
The latest updates to the company's restaurant products include guest profiles and POS integration, which give users more data on operational performance, customer preferences and ordering behavior.
By Julie Littman • Feb. 23, 2021 -
Retrieved from Lazy Dog on February 19, 2021
Dramatic layoffs 'kindest' approach to pandemic, Lazy Dog CFO says
Innovations like a retro-styled TV dinner helped boost kitchen productivity and gave employees more hours, Robert Linder said.
By Robert Freedman • Feb. 22, 2021 -
Thai Phi Le
Noodles & Company plots multi-unit franchise expansion
The fast casual chain is looking to grow its footprint in Southern and Southwest markets, with a focus on off-premise operations.
By Emma Liem Beckett • Feb. 19, 2021 -
Permission granted by Bloomin' Brands/Tender Shack
Bloomin’ Brands takes virtual brand Tender Shack national
Carrabba's and Outback Steakhouse restaurants will primarily host the chicken-focused concept, which is available across 725 locations.
By Julie Littman • Feb. 19, 2021 -
NRA, One Fair Wage release dueling studies on minimum wage policy
The reports reflect the sharp divide over whether raising restaurant employee pay and ending the tip credit is necessary to stabilize income and ensure equity or if it will cripple the recovering industry.
By Emma Liem Beckett • Feb. 19, 2021 -
Wingstop surpasses $1B in digital sales in 2020
Delivery is a key driver to the company's growth in online transactions, making up 25% of total sales after its first year as a new channel for the QSR.
By Julie Littman • Feb. 18, 2021 -
Permission granted by Cosmic Wings
Applebee's launches Cheetos-inspired virtual wings brand
Cosmic Wings is available on Uber Eats and is distinct from Neighborhood Wings by Applebee's, the virtual concept the chain tested last year.
By Julie Littman • Feb. 18, 2021 -
92% of NYC restaurants couldn't pay December rent
Indoor dining restarted on Friday at 25% in the city, but it may come too late with restaurants increasingly unable to afford rent during the pandemic.
By Julie Littman • Feb. 16, 2021 -
Permission granted by Taco Bell
Taco Bell franchisee to break ground this month on new Defy model
The two-story store with four drive-thru lanes in Minnesota will let mobile order customers use digital check-in screens to scan unique QR codes and then have their order delivered through a proprietary lift system.
By Emma Liem Beckett • Updated Aug. 12, 2021 -
Permission granted by DoorDash
DoorDash offers restaurants discounted COVID-19 tests
More than 1,000 COVID-19 rapid antigen test kits will be available for restaurant partners with three locations or fewer to purchase online. Each kit contains 25 tests and costs $100.
By Julie Littman • Feb. 10, 2021 -
OpinionNRA: Why we oppose the Raise the Wage Act
It's the wrong proposal at the wrong time for the restaurant industry, EVP of Public Affairs Sean Kennedy writes, arguing hiking labor costs and eliminating the tip credit would further destabilize operators and employees.
By Sean Kennedy • Feb. 9, 2021 -
FG Trade via Getty Images
OpinionOne Fair Wage: Why we support the Raise the Wage Act
Saving restaurants has to include saving our workforce, and envisioning a future where the true cost of food and service is fair and just, Victor Love, co-owner of Josephine's Southern Cooking, writes.
By Victor Love • Feb. 9, 2021 -
"Danny Meyer: Whoever Wrote the Rule" by Produce Marketing Association is licensed under CC BY-ND 2.0
Danny Meyer's SPAC seeks $250M in IPO
USHG Acquisition Corp. isn't interested in just restaurant companies, listing businesses from tech to e-commerce and health to retail for potential mergers.
By Emma Liem Beckett • Feb. 8, 2021 -
Retrieved from Nathan's Famous on April 08, 2020
Nathan's Famous opens 100th ghost kitchen
The hot dog chain has agreements to launch another 45 locations for its namesake restaurant and its Wings of New York virtual brand in the next few months.
By Julie Littman • Feb. 8, 2021 -
Pizza Hut's momentum continues in Q4 with 8% same-store sales growth
The Yum Brands chain reported an 8% increase in same-store sales for Q4, buoyed in part by 18% same-store sales growth for off-premise.
By Alicia Kelso • Feb. 5, 2021
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