Operations: Page 72


  • A sign outside a restaurant that was temporarily closed during the novel coronavirus pandemic in 2020.
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    Alabama Extension. (2020). "The Image" [Photograph]. Retrieved from Flickr.
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    LA County to publicly list restaurants with COVID-19 exposures

    Restaurants will join institutions like nursing facilities and shelters tracked by the county's Department of Public Health that have reported positive cases of coronavirus. 

    By April 24, 2020
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    Thai Phi Le
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    Potbelly will return $10M in PPP funding

    The Treasury Department issued guidance April 23 requesting that publicly traded companies repay their Paycheck Protection Program loans by May 7. Returned funds will be allocated for new loans for other qualified applicants.

    By Updated April 27, 2020
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    The image by Tony Webster/Flickr is licensed under CC BY 2.0
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    Takeout sales outpacing delivery amid coronavirus, data shows

    Upserve found that while delivery made up 32% of sales in February through its online ordering platform, it represents just 14% of transactions as of April 20, suggesting an uptick of restaurants going online without third-party partners. 

    By Lauren Manning • April 23, 2020
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    Retrieved from Chipotle on July 15, 2020
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    Chipotle grows digital sales 81% in Q1 despite coronavirus

    The fast casual chain's online sales reached its highest quarterly level at $372 million in Q1, representing over 26% of overall sales.

    By April 22, 2020
  • The Cheesecake Factory receives $200M private equity investment

    The cash from Roark Capital will provide the dining chain, which furloughed 41,000 workers in March, with much needed funding to get through the novel coronavirus pandemic.

    By April 21, 2020
  • Restaurant in New York City during the coronavirus pandemic
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    The image by Anthony Quintano is licensed under CC BY 2.0
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    NRA calls for PPP reform, estimates 8M restaurant job losses

    National Restaurant Association is pushing Congress to create a $240 billion restaurant relief and recovery fund, and to change the PPP's loan period, forgiveness restrictions and repayment terms.

    By Lauren Manning • April 21, 2020
  • All Together Now owner Erin Weber at her restaurant's pickup window during the novel coronavirus pandemic.
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    Permission granted by All Together Now
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    Chicago hybrid restaurant offers a side of humor with 'social distance goods'

    All Together Now altered its operations to provide a variety of pandemic provisions, including nightly dinners, small bites and its popular wine and cheese pairings for delivery and pickup.

    By April 20, 2020
  • Starbucks sustainable cups
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    Courtesy of Starbucks
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    Starbucks will phase out Catastrophe Pay as US stores reopen

    The chain said that it will start to open locations May 4 on a community-by-community basis, but will phase out some of its additional benefits in June. 

    By April 17, 2020
  • Aussie Grill by Outback Steakhouse exterior
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    Courtesy of Bloomin' Brands
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    Bloomin' Brands will open 1st drive-thru Aussie Grill in May

    The new Florida location marks the third U.S. store for the fast casual Outback concept, but the first to feature a drive-thru and indoor seating.

    By Lauren Manning • April 17, 2020
  • Olde Dutch Restaurant in Logan, Ohio, is closed until further notice due to the coronavirus pandemic.
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    Keck, Dan. (2020). "Olde Dutch Restaurant" [Photograph]. Retrieved from Flickr.
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    Sales at over 77% of restaurants have declined by 50%

    Two-thirds of those surveyed say they are uncertain that takeout or delivery will be enough to sustain their businesses until they are able to reopen, according to a James Beard Foundation report.

    By April 17, 2020
  • Jack in the Box names new CEO

    Darin Harris, former CEO of Cici's Pizza, will face an uphill battle at the QSR, which has been battered by poor franchisee relations and must now survive the novel coronavirus crisis. 

    By April 17, 2020
  • MOD Pizza
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    Permission granted by MOD Pizza
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    Potbelly, MOD Pizza hire CFOs in show of mid-pandemic optimism

    The two fast casual companies have their eyes on the future with the naming of new finance chiefs. MOD Pizza's Josh Guenser shares how he's balancing his onboarding with crisis planning.

    By Jane Thier • April 16, 2020
  • Chick-fil-A goes cashless at some store locations

    Restaurants in Florida, Indiana, Georgia, Virginia and Maryland are only accepting credit cards to stem the spread of COVID-19.

    By Lauren Manning • April 15, 2020
  • Beast restaurant in Portland, Oregon, which temporarily closed during the coronavirus pandemic in March 2020.
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    Permission granted by Beast Restaurant
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    Deep Dive

    Independent restaurants grapple with layoffs, but fight to survive

    Establishments like Beast in Oregon and Agave Uptown in California talk about the devastating decisions to let employees go or furlough staff during coronavirus.

    By April 14, 2020
  • Nathan's Famous hot dog stand
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    Retrieved from Nathan's Famous on April 08, 2020
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    Nathan's Famous upgrades tech, adds geotargeting and digital ordering

    In a one-month pilot, the chain saw increased engagement at a lower cost-per-click since adding AI-enabled ad formats to its marketing mix.

    By Dianna Christie • April 13, 2020
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    Fotolia
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    Shutdown-impacted businesses taking PPP loans may risk losing CARES Act tax benefits

    Until rules are out, it's not clear paying expenses with stimulus loan funds will help your business come tax time.

    By Robert Freedman • April 13, 2020
  • Yelp cuts about 35% of employees

    CEO Jeremy Stoppelman wrote in a letter to employees that consumer interest in restaurants, the platform's most popular category, plummeted 64% since March 10, sparking layoffs and furloughs.

    By April 9, 2020
  • Bloomin' Brands, Jana Partners end dispute

    The casual dining company will add two independent directors to the board, effective July 1, ending a months-long battle with the activist investor. 

    By April 9, 2020
  • Starbucks sustainable cups
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    Courtesy of Starbucks
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    Starbucks to offer $10M relief to global partners

    In addition to catastrophe pay, this funding will provide one-time grants to partners around the world facing financial difficulties due to the novel coronavirus pandemic.

    By Lauren Manning • April 9, 2020
  • McDonald's expects April US sales to be down 20%

    Even with drive-thru making up 90% of its U.S. sales, the company expects sales to flag as diners only leave their homes when necessary. 

    By Updated April 30, 2020
  • Toast Inc. point of sale device
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    Courtesy of Toast Inc.
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    Toast lays off half its staff due to coronavirus impact

    Despite previous projected growth prior to the pandemic, the POS and technology provider cut about 1,300 employees this week.

    By April 8, 2020
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    John Hazard
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    Shaquille O'Neal ads drive engagement for Papa John's

    The NBA star's endorsement is helping the pizza chain rebuild its image and lift delivery orders following founder John Schnatter's ouster.

    By Dianna Christie • April 7, 2020
  • A restaurant in Everett, Washington, that is closed except for takeout and delivery due to the novel coronavirus pandemic.
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    "The Image" by Cindy Shebley is licensed under CC BY 2.0
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    Independent Restaurant Coalition asks Congress to extend Paycheck Protection Program

    The group says the initiative's eight-week time frame isn't long enough and wants it to be lengthened to three months to help businesses stay open when they reopen.

    By April 7, 2020
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    The image by Jason Taellious/Flickr is licensed under CC BY-SA 2.0
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    States push legislation to protect restaurants with business interruption insurance

    Legislators in New York, New Jersey, Massachusetts and Ohio drafted bills that would force insurers to cover establishments that have shut down due to COVID-19.

    By April 7, 2020
  • H-E-B adds restaurant meals in stores
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    Courtesy of H-E-B
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    H-E-B adds restaurant meals to prepared foods sections

    The grocer has teamed up with local restaurateurs in San Antonio and Houston to support their operations during the COVID-19 pandemic. 

    By Jessica Dumont • April 6, 2020