Operations: Page 72
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McDonald's kiosks don't accept cash, may need replacement
The new kiosks, which are part of the chain's Experience of the Future remodels, exclude 40% to 60% of the chain's diners. And if the tech is modified or replaced, the costs could fall to franchise operators.
By Julie Littman • Nov. 13, 2019 -
4 challenges McDonald's new CEO must overcome
Chris Kempczinski inherits a tense relationship with franchisees and employee frustration over sexual harassment and minimum wage — issues he must deescalate to keep the world’s largest fast food chain on top.
By Julie Littman • Nov. 12, 2019 -
Trendline
Back-of-house Technology
From voice AI at the drive-thru to robot-powered makelines, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover.
By Restaurant Dive staff -
Subway enforcing 20-year lease agreements to stem store closures, NY Post reports
Franchisees told the publication those who don't renew their five-year leases must complete a corporate questionnaire to try and find replacement operators.
By Emma Liem Beckett • Nov. 11, 2019 -
Opinion
Reduce restaurant theft with better onboarding and reporting practices
Businesses need to review training materials and offer a clear way to address issues swiftly to prevent serial theft, says Ethics Suite president and co-founder Juliette Gust.
By Juliette Gust • Nov. 8, 2019 -
Column
Shift Change: McDonald's CEO, chief people officer out; Papa John's restructures senior management
This week's Shift Change also has executive news from Ike's Love & Sandwiches and Guy Fieri's new Chicken Guy concept.
By Julie Littman • Nov. 8, 2019 -
Wendy's offers franchisees chance to opt-out of breakfast
As the fast food chain prepares for its 2020 breakfast launch, it is considering a fail-safe in case operators find the daypart unprofitable after a year.
By Alicia Kelso • Nov. 7, 2019 -
Subway pilots employee career development program
The partnership with Penn Foster will offer 331 employees in Central Florida an online career readiness boot camp and high school program, part of an ongoing QSR trend to offer educational perks for employees.
By Lauren Manning • Nov. 7, 2019 -
A chaotic wait for the Popeyes sandwich spotlights Chick-fil-A's operational edge
Restaurant Dive stood in line and found that while Popeyes' sandwich may win the taste battle, its store experience could lose it the chicken sandwich wars.
By Emma Liem Beckett • Nov. 6, 2019 -
Food service hiring leads jobs growth ahead of the holiday season
The restaurant industry grew 48,000 jobs in October leading all job categories, despite an ongoing labor shortage, and competition from more attractive segments like retailers.
By Ryan Golden , Julie Littman • Nov. 5, 2019 -
Chipotle, Panera, Starbucks have fastest in-store pickup times, survey finds
Dedicated pickup systems and an emphasis on mobile ordering capability helped the three QSRs outpace the seven other fast food chains analyzed by Rakuten Ready.
By Lauren Manning • Nov. 5, 2019 -
Restaurants need flexible scheduling to secure holiday workers, study says
Restaurants will have to rely better hours to win out over retailers in the labor battle during the holidays, according to a Bluecrew study.
By Alicia Kelso • Nov. 4, 2019 -
Fast food chains are losing $178M at the drive-thru annually
Complicated menu boards that impact the back-of-house can cause slower service times and inaccurate orders.
By Alicia Kelso • Nov. 4, 2019 -
P.F. Chang's targets Miami party crowd with late-night concept
Chang's After Dark will include live entertainment and craft cocktails, and reflects a growing trend among casual restaurants to provide more in-store experiences to differentiate.
By Lauren Manning • Nov. 1, 2019 -
IHOP to open 94 units in its largest franchise deal ever
The casual brand partnered with TravelCenters of America to open restaurants at TA and Petro Shopping Centers, a strategy that is in line with IHOP's push to open in more alternative locations.
By Julie Littman • Oct. 30, 2019 -
How TGI Fridays uses machine learning to scale personalization
"We're not Google," said the chain's Chief Experience Officer Sherif Mityas, but leveraging the tech has been key to tripling the restaurant's off-premise revenue.
By Emma Liem Beckett • Oct. 29, 2019 -
Taco Bell franchisee pays $225K for allegedly requesting too much info from green card holders
It's important to remember that employers cannot impose different or more stringent employment requirements on the basis of citizenship status or national origin.
By Jennifer Carsen • Oct. 28, 2019 -
Popeyes chicken sandwich spurs best quarter in 20 years
Despite selling out after 14 days, the popular menu item helped increase store traffic 218% in July and attract new guests during the third quarter.
By Julie Littman • Oct. 28, 2019 -
Popeyes stores are already selling out of its chicken sandwich, reports say
Just three days after its relaunch, customers claim the chain has run out of its star menu item at stores across the country, according to Forbes and Bloomberg.
By Peter Adams , Emma Liem Beckett • Updated Nov. 5, 2019 -
Impossible Whopper drives 5% of Burger King's Q3 US comp sales
The sandwich helped drive the chain's strongest U.S. growth rate since 2015, and could kick-start the creation of a plant-based platform both domestically and abroad for the restaurant.
By Julie Littman • Oct. 28, 2019 -
Column
Shift Change: Rave Restaurant Group appoints new CEO, Your Pizza hires first CMO
This week's Shift Change also highlights executives at Restaurant Brands International, Global Franchise Group, Paris Baguette and Muscle Maker Grill.
By Julie Littman • Oct. 25, 2019 -
Q4 delivery roundup: Chains end exclusive deals to pursue more diners, market share
Jack in the Box and BBQ Holdings saw delivery sales gains while Chuy's, Papa John's and others expand relationships with more third-party aggregators.
By Julie Littman , Emma Liem Beckett • Updated Nov. 21, 2019 -
Q&A
Lunch Break: White Castle's COO shares how its tech, culture help labor retention
Wearables with real-time data updates and 40-hour weeks for GMs are helping the burger chain grow talent, Jeff Carper said, but as the labor shortage grows, it is eyeing cafeteria-style payment and additional benefits.
By Emma Liem Beckett • Oct. 23, 2019 -
Chipotle to build 60 Chipotlanes by year's end
The company expects digital to become a $1 billion business, and mobile pickup lanes will be a growing part of the chain's strategy as it evaluates real estate needs.
By Julie Littman • Oct. 23, 2019 -
McDonald's improves drive-thru times by 20 seconds
Faster food prep, menu simplification and tech implementation helped the largest fast food chain boost speed of service and improve customer satisfaction.
By Julie Littman • Oct. 22, 2019 -
Burger King India sales grew 66%, report says
The chain, which has found a niche with pricing and its vegetarian menu, plans to open 500 units by fiscal year 2023, which will better position it against McDonald's.
By Alicia Kelso • Oct. 22, 2019