62% of diners fear restaurant data breaches, report says

New research shows 40% of consumers are frustrated by the number of steps required to order food online. Operators need to strike a balance between seamless digital ordering and security.

By Alicia Kelso • Oct. 11, 2019

AI could define the future of restaurants. What happens when it fails?

Twenty-five percent of companies report up to a 50% failure rate for their AI projects, according to an IDC survey, a phenomenon that poses privacy threats for diners and reputational risks for restaurants. 

By Alicia Kelso • Oct. 9, 2019

Explore the Trendline➔

Back-of-house Technology

From voice AI at the drive-thru to robot-powered makelines, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover. 

By Restaurant Dive staff

Domino's ADA ruling to spur industry compliance

The Supreme Court's refusal to hear an appeal from the pizza chain regarding accessibility issues with its website could open up other companies to similar lawsuits, critics say. 

By Alicia Kelso • Oct. 8, 2019

Uber Works matches gig workers with restaurants

The tech platform aims to help operators navigate a tight labor market, giving app users detailed information about available shifts and tracking workers' productivity.

By Alicia Kelso • Oct. 4, 2019

Diners want mobile ordering, but only 18% of restaurant apps offer it

This disconnect could be detrimental to growing off-premise with 91% of consumers placing delivery orders via a brand's app or website in the last year, a National Restaurant Association study shows.

By Alicia Kelso • Oct. 3, 2019

Delivery by the numbers: How top third-party platforms compare

Outsourcing delivery comes with some big risks and rewards. Restaurant Dive compared the top five U.S. delivery platforms on commission rates, driver employment status, lawsuit history and more to see how they stack up.

By Julie Littman • Oct. 3, 2019

Delivery profit is elusive. Are hybrid models the answer?

Restaurant execs are challenging the idea that standard third-party partnerships are key to survival in today’s market, but even non-traditional off-premise systems come with obstacles. 

By Emma Liem Beckett • Oct. 2, 2019

Starbucks now offers customer free digital access to news websites

The promotion follows the coffee chain's decision to no longer sell newspapers, and allows patrons to read from seven online publications, including the Chicago Tribune, The Wall Street Journal and USA Today. 

By Alicia Kelso • Oct. 2, 2019

Olo, Google integration lets diners order via Search, Maps and Assistant

Olo's Rails system, which processes orders received from third-party channels, transfers orders that come from the three Google channels directly into restaurants' point-of-sale system. 

By Emma Liem Beckett • Oct. 2, 2019

How Twitch pushes Grubhub beyond Instagram's 'digital mood board of food porn'

"When I think about gaming, I think it's like the new 'Netflix and chill' for us. Grubhub and gaming go hand in hand," an executive said at Advertising Week.

By Natalie Black (Koltun) • Sept. 30, 2019

Uber Eats app adds allergy friendly filter, nixes single-use plastics

The latest updates allow users to search dietary preference and will require customers to specifically request the inclusion of straws and utensils.

By Julie Littman • Sept. 27, 2019

Want a job at McDonald's? Ask Alexa.

McDonald's Apply Thru works with Alexa and Google Assistant and sends a text message to users with a link to continue the application online, but the process seems far from seamless. 

By Alicia Kelso • Sept. 26, 2019

Bon Appetit, Grubhub debut ghost kitchen concept

The delivery-only restaurant, which will be operated by Lettuce Entertain You, will offer meals from the media company's magazine, website and Instagram feed.

By Lauren Manning • Sept. 25, 2019

Pickles, mayo and data privacy: Jersey Mike's rethinks mobile authentication

While historically slow to adopt new technologies, restaurants have to rethink mobile systems in an era of heightened privacy concerns.

By Samantha Schwartz • Sept. 25, 2019

Staffing app Pared sets up shop in DC

The platform, which connects restaurants with skilled professionals nearby, also plans to enter Philadelphia and Boston this year. 

By Julie Littman • Sept. 24, 2019

Sweetgreen strikes exclusive deal with Uber Eats, plans to create its own delivery program

The tech-centric chain plans to use $150 million, which brings its valuation to $1.6 billion, to also put more designated delivery locations within office buildings. 

By Julie Littman • Updated Sept. 27, 2019

Postmates valuation rises to $2.4B ahead of IPO

The additional $225 million in investor funding may not necessarily mean good news for the delivery provider, which has delayed its public debut since filing a confidential IPO in February.

By Alicia Kelso • Sept. 23, 2019

Starbucks launches voice ordering with Alibaba in China

Consumers will be able to order delivery from the coffee chain through Alibaba's smart speaker, Tmall Genie, which tracks orders in real time.

By Alicia Kelso • Sept. 19, 2019

&pizza deploys mobile kitchens from Zume

The partnership will allow the fast casual chain to deliver pizza and test new markets without paying for real estate.

By Julie Littman • Sept. 19, 2019

Postmates brings mobile food ordering to Yankee Stadium

Attendees can order and pay for food on the app and receive a notification when it's ready for pickup from designated locations.

By Robert Williams • Sept. 18, 2019

Yum Brands taps Walmart CIO for global digital, tech strategy

Clay Johnson will fill a newly created role at the company, which has been looking for a senior leader since February as part of its digital transformation.

By Samantha Schwartz • Sept. 18, 2019

Papa John's Snapchat lens boosted pizza orders 25% for Valentine's Day

Snapcodes and an AR lens let users create pizza-themed pictures and order directly from the app.

By Robert Williams • Sept. 17, 2019

Yelp's new 'Connect' tool lets restaurants send targeted brand updates

In addition to offering eateries a way to directly share personalized events, deals and menu items, the review platform launched predictive wait times to its Waitlist feature.

By Alicia Kelso • Sept. 12, 2019

McDonald's acquires AI tech company Apprente

The chain will also form a global technology team, McD Tech Labs, which will help further support its future innovations. 

By Julie Littman • Sept. 10, 2019

Chowly and DoorDash partner for POS integration

The collaboration will let Chowly's restaurant partners use third-party delivery drivers while still taking orders through their native channels.  

By Alicia Kelso • Sept. 10, 2019