Delivery
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Spencer Platt / Staff via Getty Images
Grubhub to pay $25M in FTC settlement
The Federal Trade Commission and the Illinois Attorney General alleged the company deceived customers with junk fees and added restaurants to the platform without permission.
By Julie Littman • Dec. 18, 2024 -
Courtesy of Instacart
Instacart says restaurant delivery is good for its grocery business
The Uber Eats partnership aims to fuel engagement with its app and boost online grocery spending, Instacart CFO Emily Reuter said at a Nasdaq event.
By Catherine Douglas Moran • Dec. 16, 2024 -
Michael M. Santiago via Getty Images
DoorDash to require 150K workers to verify IDs weekly
The delivery platform framed the more stringent verification policies as a way to improve consumer and merchant peace of mind.
By Aneurin Canham-Clyne • Dec. 13, 2024 -
Courtesy of Grubhub/Hilton
Grubhub now delivers to over 2K Hilton hotels
The third-party delivery service began working with Hilton in 2023 and now delivers food, groceries and convenience items across several brands.
By Julie Littman • Dec. 11, 2024 -
Courtesy of Grubhub
Wonder to acquire Grubhub for $650M
Just Eat Takeaway originally purchased Grubhub for $7 billion in 2020 and has been trying to sell the company since 2022.
By Julie Littman • Updated Nov. 13, 2024 -
hapabapa via Getty Images
DoorDash to pay $11.3M in Illinois tip settlement
The settlement will fund payments to as many as 79,000 workers who completed deliveries on the app from 2017 to 2019.
By Aneurin Canham-Clyne • Nov. 12, 2024 -
Justin Sullivan via Getty Images
3 ways Denny’s is boosting the digital guest experience
The chain continues to invest in virtual brands as well as direct and third-party ordering. It also will revise its loyalty program to build its digital customer base.
By Julie Littman • Oct. 28, 2024 -
Courtesy of Grubhub
Grubhub boosts delivery access with Amazon Key partnership
The tie-up gives Grubhub delivery partners one-click access to restricted residential buildings and has already improved the driver and customer experience.
By Julie Littman • Oct. 21, 2024 -
Courtesy of Serve Robotics
Serve Robotics debuts faster, larger robots for Uber Eats deal
The company is on track to deploy about 250 robots in Los Angeles in Q1 2025, and its next gen model can run for longer and carry more.
By Aneurin Canham-Clyne • Oct. 16, 2024 -
Courtesy of Avride
Uber Eats to deliver with Avride robots in Austin
The deal is the latest in a string of partnerships between the delivery giant and robotics developers, and includes sidewalk robots and robotaxis.
By Aneurin Canham-Clyne • Oct. 4, 2024 -
Courtesy of DoorDash
Chipotle, Sweetgreen leverage DoorDash’s new ad platform for restaurants
The delivery aggregator also added offsite capabilities and sponsored brand placements for CPG brands as delivery providers race to improve ad offerings.
By Chris Kelly • Oct. 4, 2024 -
Courtesy of PDI Technologies
C-stores trail restaurants in delivery satisfaction
While many convenience retailers continue to focus on improving menus, customers want better speed, clarity and customization, according to a new report from Intouch Insight.
By Jessica Loder • Sept. 27, 2024 -
Permission granted by DoorDash
DoorDash’s commerce platform includes AI phone ordering
Partner restaurants can also access tools to create their own apps and customer support solutions.
By Julie Littman • Sept. 25, 2024 -
Michael M. Santiago via Getty Images
DoorDash, Uber Eats win NYC customer data court battle
New York City’s rule requiring delivery apps to give restaurants consumer information violates the First Amendment, a judge found Tuesday.
By Aneurin Canham-Clyne • Sept. 25, 2024 -
Courtesy of Taco John's
Taco John’s launches catering
The QSR’s catering channel, supported by ezCater, spans dayparts from breakfast to dessert.
By Aneurin Canham-Clyne • Sept. 20, 2024 -
Courtesy of Chipotle Mexican Grill
Chipotle plans digital scavenger hunt to dole out $1M in free quesadillas
As part of the effort, three TikTok creators will each drop a text-to-claim code in their content for up to 10,000 consumers to receive a BOGO offer.
By Jessica Deyo • Sept. 19, 2024 -
Courtesy of Olive Garden
Olive Garden will test Uber delivery to fight sales slump
Parent company Darden Restaurants will pilot the delivery platform’s white-label service at select units this year, with tentative plans for nationwide deployment in 2025.
By Aneurin Canham-Clyne • Sept. 19, 2024 -
Permission granted by PepsiCo Beverages North America
Pepsi chases pizza deliveries in a sports car to push pairing power
A stunt campaign boosts the brand's partnership with DoorDash that will dole out free pizza from Little Caesars, Papa Johns, Pizza Hut and Marco’s Pizza.
By Sara Karlovitch • Sept. 13, 2024 -
Courtesy of Coco
Uber expands robotic delivery
Beginning this week, Coco will start delivering for Uber Eats in Los Angeles with additional cities forthcoming.
By Julie Littman • Aug. 27, 2024 -
Permission granted by Grubhub
Grubhub adds 60 schools to campus dining program
In 2023, student orders on Grubhub’s marketplace were up 30% while delivery orders increased 35%.
By Julie Littman • Aug. 21, 2024 -
Courtesy of Serve Robotics
Shake Shack will use robots to deliver orders in Los Angeles
The new partnership enhances Shake Shack’s push to use new technology, which also includes a rollout of kiosks across its restaurants.
By Julie Littman • Aug. 14, 2024 -
Courtesy of Grubhub
Grubhub adds features to improve consumer experience
Among the most significant additions is product recommendations at checkout, which could help restaurant partners upsell customers.
By Aneurin Canham-Clyne • Aug. 2, 2024 -
Courtesy of DoorDash
DoorDash adds discounting tools to drive off-peak traffic
The features allow operators to highlight lunch specials and happy hour discounts to help increase transactions during those dayparts.
By Aneurin Canham-Clyne • July 30, 2024 -
Michael M. Santiago/Getty Images via Getty Images
NYC delivery worker earnings up 22%
Decreases in consumer tips and total employment were more than offset by sharp rises in base pay, according to the Department of Consumer and Worker Protection.
By Aneurin Canham-Clyne • July 15, 2024 -
Permission granted by The Habit Burger
Habit Burger Grill launches catering with ezCater
The fast casual chain joins chains like Bojangles and Perkins which have added catering through ezCater this year.
By Julie Littman • June 25, 2024
