Delivery

  • A zoomed in image of a smartphone with a on orange app square that says "Grubhub" in white.
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    Scott Olson via Getty Images
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    Grubhub lays off 500 employees

    The job cuts come over a month after Wonder completed its $650 million acquisition of the food delivery aggregator.

    By • Feb. 28, 2025
  • A woman is closing a paper bag with a round black sticker that says delivery. The woman is wearing a yellow shirt and black apron.
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    Dimensions via Getty Images
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    Uber Eats vs. DoorDash: Inside the legal battle between ‘two titans’ of delivery

    Uber Eats wants a more level playing field for first-party delivery contracts, and accuses DoorDash of intimidating partner restaurants that want to team with multiple aggregators.

    By • Feb. 25, 2025
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    Michael M. Santiago via Getty Images
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    DoorDash to pay $16.75M in New York tips settlement

    The aggregator did not admit to any wrongdoing in the settlement, which concerned tipping practices terminated in 2019.

    By • Feb. 25, 2025
  • An image of the top of a silver car that contains a rectangular logo with a red square and blue square.
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    Brandon Bell via Getty Images
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    Domino’s expects third-party delivery to be $1B sales driver

    The pizza chain’s partnership with Uber Eats represented 3% of sales last year, and Domino’s is pursuing additional delivery aggregator deals. 

    By • Feb. 24, 2025
  • A Serve Robotics robot in front of some buildings in the Miami area.
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    Courtesy of Serve Robotics
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    Serve Robotics is coming to Miami

    Serve will offer delivery through Uber Eats from Shake Shack and a local pizza chain in Brickell and Miami Beach, Florida. 

    By • Feb. 19, 2025
  • A thumb hovers over a smart phone with a photo of a cheeseburger and the words food delivery on top.
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    Tero Vesalainen via Getty Images
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    Uber sues DoorDash over alleged anti-competitive practices

    Uber claims that if a DoorDash merchant wants to work with Uber Eats for first-party delivery, DoorDash threatens higher fees or lower placement on its app.

    By • Feb. 18, 2025
  • A DoorDash delivery worker walks his bike along the road in the Mission neighborhood of San Francisco, California.
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    hapabapa via Getty Images
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    Boston wants delivery firms to give drivers liability insurance

    Under the proposed ordinance, aggregators like DoorDash and Uber Eats would need to meet data-sharing requirements to obtain an operating permit.

    By • Feb. 5, 2025
  • A thumb hovers over a smart phone with a photo of a cheeseburger and the words food delivery on top.
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    Tero Vesalainen via Getty Images
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    Most customers prefer ordering delivery directly from restaurants

    Convenience, ease of customization and the ability to earn rewards were top reasons customers preferred first-party channels, per an NCR Voyix report.

    By • Jan. 30, 2025
  • Stefon Diggs for Domino's Emergency Pizza campaign
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    Courtesy of Domino's Pizza
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    Q&A

    Domino’s CMO on how Emergency Pizzas meet consumers where they are

    Kate Trumbull and Matt Talbot, co-founder of the brand’s AOR WorkInProgress, explain how last year’s marketing efforts set up the chain for 2025.

    By Chris Kelly • Jan. 2, 2025
  • A food delivery worker is shown on a scooter
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    Spencer Platt / Staff via Getty Images
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    Grubhub to pay $25M in FTC settlement

    The Federal Trade Commission and the Illinois Attorney General alleged the company deceived customers with junk fees and added restaurants to the platform without permission.

    By • Dec. 18, 2024
  • Instacart reaches out to retail partners in fresh rebrand
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    Courtesy of Instacart
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    Instacart says restaurant delivery is good for its grocery business

    The Uber Eats partnership aims to fuel engagement with its app and boost online grocery spending, Instacart CFO Emily Reuter said at a Nasdaq event.

    By Catherine Douglas Moran • Dec. 16, 2024
  • A bike courier with a red delivery bag.
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    Michael M. Santiago via Getty Images
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    DoorDash to require 150K workers to verify IDs weekly

    The delivery platform framed the more stringent verification policies as a way to improve consumer and merchant peace of mind.

    By • Dec. 13, 2024
  • An image of an arm reaching to take a bag with a Grubhub logo on it.
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    Courtesy of Grubhub/Hilton
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    Grubhub now delivers to over 2K Hilton hotels

    The third-party delivery service began working with Hilton in 2023 and now delivers food, groceries and convenience items across several brands.

    By • Dec. 11, 2024
  • A man carrying orange bags with the word Grubhub on the side.
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    Courtesy of Grubhub
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    Wonder to acquire Grubhub for $650M

    Just Eat Takeaway originally purchased Grubhub for $7 billion in 2020 and has been trying to sell the company since 2022.

    By • Updated Nov. 13, 2024
  • A DoorDash delivery worker walks his bike along the road in the Mission neighborhood of San Francisco, California.
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    hapabapa via Getty Images
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    DoorDash to pay $11.3M in Illinois tip settlement

    The settlement will fund payments to as many as 79,000 workers who completed deliveries on the app from 2017 to 2019.

    By • Nov. 12, 2024
  • A Denny's location in Emeryville, California.
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    Justin Sullivan via Getty Images
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    3 ways Denny’s is boosting the digital guest experience

    The chain continues to invest in virtual brands as well as direct and third-party ordering. It also will revise its loyalty program to build its digital customer base.

    By • Oct. 28, 2024
  • A woman with brown hair is looking at her phone and carries an orange bag with white "Grubhub" logo.
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    Courtesy of Grubhub
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    Grubhub boosts delivery access with Amazon Key partnership

    The tie-up gives Grubhub delivery partners one-click access to restricted residential buildings and has already improved the driver and customer experience.

    By • Oct. 21, 2024
  • One of Serve Robotics next generation robots
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    Courtesy of Serve Robotics
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    Serve Robotics debuts faster, larger robots for Uber Eats deal

    The company is on track to deploy about 250 robots in Los Angeles in Q1 2025, and its next gen model can run for longer and carry more.

    By • Oct. 16, 2024
  • Two autonomous vehicles with Avride and Uber branding
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    Courtesy of Avride
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    Uber Eats to deliver with Avride robots in Austin

    The deal is the latest in a string of partnerships between the delivery giant and robotics developers, and includes sidewalk robots and robotaxis.

    By • Oct. 4, 2024
  • DoorDash Ads Manager images
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    Courtesy of DoorDash
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    Chipotle, Sweetgreen leverage DoorDash’s new ad platform for restaurants

    The delivery aggregator also added offsite capabilities and sponsored brand placements for CPG brands as delivery providers race to improve ad offerings.

    By Chris Kelly • Oct. 4, 2024
  • A photo of a person looking at a phone while sitting on a couch in a living room.
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    Courtesy of PDI Technologies
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    C-stores trail restaurants in delivery satisfaction

    While many convenience retailers continue to focus on improving menus, customers want better speed, clarity and customization, according to a new report from Intouch Insight.

    By Jessica Loder • Sept. 27, 2024
  • An image of a woman's hand on a mouse in front of a computer screen. The woman is managing a website and designing an app.
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    Permission granted by DoorDash
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    DoorDash’s commerce platform includes AI phone ordering

    Partner restaurants can also access tools to create their own apps and customer support solutions.

    By • Sept. 25, 2024
  • A red sticker on a restaurant window announcing the restaurant offers delivery with DoorDash.
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    Michael M. Santiago via Getty Images
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    DoorDash, Uber Eats win NYC customer data court battle

    New York City’s rule requiring delivery apps to give restaurants consumer information violates the First Amendment, a judge found Tuesday.

    By • Sept. 25, 2024
  • Trays of taco shells and other food in front of a sad banner that says welcome back to the office
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    Courtesy of Taco John's
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    Taco John’s launches catering

    The QSR’s catering channel, supported by ezCater, spans dayparts from breakfast to dessert. 

    By • Sept. 20, 2024
  • A Chipotle quesadilla
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    Courtesy of Chipotle Mexican Grill
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    Chipotle plans digital scavenger hunt to dole out $1M in free quesadillas

    As part of the effort, three TikTok creators will each drop a text-to-claim code in their content for up to 10,000 consumers to receive a BOGO offer.

    By Jessica Deyo • Sept. 19, 2024