Delivery: Page 3

  • Jimmy Donaldson, or MrBeast, smiles and poses with other influencers in front of branding for his burger chain.
    Image attribution tooltip
    Dave Kotinsky via Getty Images
    Image attribution tooltip

    Are celebrity-backed virtual brands worth the risks?

    A string of messy and high-profile lawsuits over MrBeast Burger have put the category’s challenges under a spotlight, but experts say there may be opportunity in an omnichannel second act for virtual brands.

    By • Nov. 20, 2023
  • Postmates campaign art
    Image attribution tooltip
    Courtesy of Postmates
    Image attribution tooltip
    Column

    Campaign Trail: Postmates animates food-fueled fever dreams

    Created by Mother in LA, “This Is Your Brain on Food” uses different illustrators to visualize the emotions created by BBQ, boba tea and beyond.

    By Chris Kelly • Nov. 16, 2023
  • Side-by-side screenshots show DoorDash's in-app tip reminder screen.
    Image attribution tooltip
    Courtesy of DoorDash
    Image attribution tooltip

    DoorDash tests in-app tip reminders on customers

    A new prompt, which tells customers that orders without tips are likely to be delivered more slowly, has reduced tipless orders in a multi-market trial.

    By • Nov. 2, 2023
  • A Denny's location in Emeryville, California.
    Image attribution tooltip
    Justin Sullivan via Getty Images
    Image attribution tooltip

    Denny’s will grow its burrito virtual brand ninefold

    The diner chain is bringing Banda Burrito to 80 additional restaurants next month to combat sluggish traffic and rising wages.

    By • Oct. 31, 2023
  • Some of the new menu items offered by TGi Fridays in partnership with C3 and Happy Dad Hard Seltzer
    Image attribution tooltip
    Courtesy of TGI Fridays
    Image attribution tooltip

    TGI Fridays offers C3 virtual brand at 140 stores

    The Krispy Rice menu could yield $68.5 million in revenue at these locations, Fridays claims, and the chain plans to extend the virtual brand to over 300 units in 2024. 

    By • Updated Oct. 18, 2023
  • An image of a Domino's branded Chevy Bolt
    Image attribution tooltip
    Permission granted by Domino's
    Image attribution tooltip

    Dominos expands Uber Eats partnership as US comp sales slide

    The chain’s delivery sales were down 2.3% in Q3, but Domino’s expects that adding Uber Eats service to Houston, Miami, Detroit and Seattle will help turn things around in Q4. 

    By • Oct. 12, 2023
  • Uber Eats app functionality in stadiums
    Image attribution tooltip
    Permission granted by Uber Eats
    Image attribution tooltip

    Uber Eats challenges DoorDash with multi-merchant ordering

    U.S. delivery customers can order from two nearby merchants, including restaurants, liquor stores and c-stores, at the same time for one delivery fee. 

    By • Oct. 10, 2023
  • Bicycle gig workers congregate on the street with their packs.
    Image attribution tooltip
    Spencer Platt via Getty Images
    Image attribution tooltip

    New York Judge denies DoorDash, Uber Eats, Grubhub injunction against delivery minimum wage

    DoorDash confirmed, barring other legal developments, that it will have to pay its New York City delivery workers $17.96 an hour starting on Monday.

    By • Sept. 29, 2023
  • People line up for their rides in front of a sign that reads "Uber Pickup Zone."
    Image attribution tooltip
    Scott Olson via Getty Images
    Image attribution tooltip

    Uber taps decades-long finance veteran for CFO seat

    Semiconductor executive Prashanth Mahendra-Rajah is taking the finance reins at the ride-sharing company as it focuses on post-COVID-19 pandemic growth.

    By Alexei Alexis • Sept. 29, 2023
  • Rendering of Sleep Inn's new hotel prototype
    Image attribution tooltip
    Courtesy of Choice Hotels International
    Image attribution tooltip

    Choice, Grubhub partner to bring food delivery to 500 hotels

    Guests at participating hotels will be able to order from off-premise restaurants as third-party food delivery becomes increasingly popular at hotels.

    By Jenna Walters • Sept. 27, 2023
  • A promotional image of some Panera items offered through catering.
    Image attribution tooltip
    Courtesy of Panera Bread
    Image attribution tooltip

    Panera doubles down on catering with ezCater partnership

    About half of the fast casual’s 2,100 restaurants will appear on the catering platform initially, with hundreds more to be added in the coming months. 

    By • Sept. 27, 2023
  • A hand receives a White Castle bag from another hand coming from outside the door
    Image attribution tooltip
    Courtesy of White Castle
    Image attribution tooltip

    White Castle adds in-app delivery with Uber Direct

    Menu items are available for the same price as dine-in, and customers pay a flat fee of $4.99 for delivery. 

    By • Sept. 21, 2023
  • Screenshots of Uber Eats' AI assistant tool
    Image attribution tooltip
    Courtesy of Uber
    Image attribution tooltip

    Uber adding AI tool and ‘virtual sales aisle’ to its app

    The planned updates to Uber Eats also include the addition of SNAP and healthcare benefits payments starting next year.

    By Catherine Douglas Moran • Sept. 20, 2023
  • An image of a delivery courier in New York City
    Image attribution tooltip
    Michael M. Santiago via Getty Images
    Image attribution tooltip

    Judge denies NYC motion to dismiss delivery fee cap suit

    A suit filed by DoorDash, Uber Eats and Grubhub to overturn the city’s 15% delivery fee cap can proceed after a judge ruled it is plausible the city interfered with the aggregators’ contracts. 

    By • Sept. 20, 2023
  • A portrait photo of Kitchen United CEO Atul Sood.
    Image attribution tooltip
    Courtesy of Kitchen United
    Image attribution tooltip

    Kitchen United promotes Atul Sood to CEO

    The ghost kitchen company remains focused on building a sustainable business model for decades to come, Sood said. 

    By • Sept. 18, 2023
  • A photograph of Shipley Do-Nuts
    Image attribution tooltip
    Permission granted by Shipley Do-Nuts
    Image attribution tooltip

    Shipley Do-Nuts rolls out tier-based loyalty program

    Do-Happy Rewards, which was piloted in company-owned locations earlier this year, already has 40,000 members.

    By • Sept. 18, 2023
  • A Flytrex drone can carry up to 6.6 pounds and make five-mile round trips, according to the company’s website.
    Image attribution tooltip
    Permission granted by Flytrex
    Image attribution tooltip

    Papa Johns, Little Caesars take to the skies with Flytrex autonomous delivery

    Chains participating in the rollout will send orders to drones via a dropdown wire.

    By • Sept. 14, 2023
  • An image of Grubhub's mobile ordering for Naval Station Norfolk
    Image attribution tooltip
    Permission granted by Grubhub
    Image attribution tooltip

    Grubhub brings mobile ordering to its first naval base

    The technology allows over 100,000 people at Naval Station Norfolk to order pickup from on-base restaurants like Panda Express, Firehouse Subs, Burger King and Raising Canes.

    By • Sept. 13, 2023
  • A computer with a screen of Grubhub's restaurant portal
    Image attribution tooltip
    Permission granted by Grubhub
    Image attribution tooltip

    Grubhub enhances customer insights with order frequency data

    Operators can view how often certain customers order from them and take action like running promotions to bolster return visits. 

    By • Sept. 7, 2023
  • An image of Grubhub on-demand delivery platforms in a computer and mobile screens.
    Image attribution tooltip
    Permission granted by Grubhub
    Image attribution tooltip

    Grubhub pilots on-demand delivery for self-delivery restaurants

    Operators that use in-house delivery can request a Grubhub driver for $5 per order whenever needed. 

    By • Sept. 7, 2023
  • An image of the top of a silver car that contains a rectangular logo with a red square and blue square.
    Image attribution tooltip
    Brandon Bell via Getty Images
    Image attribution tooltip

    Domino’s franchisee faces federal suit over driver pay in Massachusetts

    A suit argues that a low reimbursement rate resulted in drivers earning less than minimum wage in the latest in a long run of wage and hours suits against Domino’s franchisees.

    By • Sept. 6, 2023
  • Screenshots of the Amazon Just Walk Out integration with Grubhub's app.
    Image attribution tooltip
    Permission granted by Grubhub
    Image attribution tooltip

    Grubhub, Amazon team up on automated campus c-store

    Students at the Loyola University Maryland store will scan a QR code in the food delivery app to enter the frictionless shop and pay for items.

    By Jessica Loder • Aug. 31, 2023
  • An image of a kitchen counter with DoorDash orders ready for pickup.
    Image attribution tooltip
    Permission granted by DoorDash
    Image attribution tooltip

    DoorDash adds automated phone ordering for restaurants

    The system will answer all phone calls, offer recommendations for customers to add to orders and process orders through the restaurants’ point of sales. 

    By • Aug. 28, 2023
  • Michael Solomonov spreads olive oil on a piece of flatbread inside a restaurant kitchen
    Image attribution tooltip
    Permission granted by DoorDash/Photo by Jared Polin
    Image attribution tooltip

    DoorDash appoints Chef Michael Solomonov as its third chief restaurant advisor

    Solomonov, who owns and operates eight concepts in Philadelphia and New York City, will share insights on DoorDash’s unreleased products.

    By • Aug. 22, 2023
  • A Serve Robotics robot featuring the Uber Eats logo.
    Image attribution tooltip
    Courtesy of Serve Robotics
    Image attribution tooltip

    Serve Robotics raises $30M, goes public in reverse merger

    The delivery robot company, which merged with Patricia Acquisition Corp., will use the new financing to help deploy up to 2,000 robots with Uber Eats.

    By • Aug. 11, 2023