Just Eat adds restaurant hygiene ratings to app

The feature is Just Eat's latest push to improve food safety, which has included dropping restaurants with a zero rating and investing over $1 million to help eateries improve scores. 

By Lauren Manning • July 16, 2019

Food 4 Less, Smart Foodservice join the food delivery fight

Smart Foodservice's partnership with Shipt will deliver ingredients to restaurants and benefit operators, but other grocery delivery partnerships could threaten off-premise restaurant growth.

By Lauren Manning • July 15, 2019

Waitr's new fee structure faces swift backlash from restaurant partners

A week after announcing changes to its terms that include performance-based commission, at least 20 restaurants plan to boycott the delivery company. 

By Alicia Kelso • July 12, 2019

Grubhub 'cybersquatting' outcry signals changing delivery landscape

Accusations of hidden fees and buying domains without permission highlight a need for clearer communication between third-party providers and restaurants.

By Julie Littman • July 11, 2019

Fast casuals rev up drive-thru, mobile pickup plans

Chains like Chipotle, Cava and Blaze Pizza are testing drive-up windows but may soon find it more difficult to find ideal locations.

By Julie Littman • July 10, 2019

Waitr to add alcohol delivery

The company will start delivering alcohol for the first time after the Louisiana governor signed two bills into law allowing for the service with proper permits. 

By Alicia Kelso • July 9, 2019

Uber Eats adds dine-in option

This new service, in addition to its rollout of click-and-collect, allows the company to cover all areas of the restaurant experience, giving it an edge over its competitors. 

By Alicia Kelso • July 3, 2019

FAT Brands to expand via ghost kitchens, CEO says

The strategy could help grow Fatburger's delivery footprint and boost sales for its franchisees by cooking burgers at sister brand locations, CEO Andy Wiederhorn said.

By Emma Liem Beckett • July 1, 2019

Grubhub trend report shows staggering growth of plant-based meat orders

Orders of Impossible Burger through the Grubhub app have jumped 82% year-over-year, and orders of vegan-friendly dishes rose 25%.

By Alicia Kelso • June 28, 2019

DoorDash wants to make driver payment policies more transparent

The company is offering explanations for pay, reducing long-distance deliveries and adding accident insurance to improve the driver experience, but critics say it has yet to address concerns about driver tips.   

By Julie Littman • June 28, 2019

Waitr lays off over 20 employees at headquarters

Following its Bite Squad acquisition, the delivery company has made cuts to its office staff to create more efficiencies, says CEO Chris Meaux. 

By Julie Littman • June 28, 2019

Meal kits could offer untapped revenue stream for restaurants

This off-premise segment could help restaurants offer a new option to diners alongside delivery and takeout, but very few operators have jumped into the ready-to-cook segment.

By Julie Littman • June 27, 2019

Chuck E. Cheese to deliver party packs with DoorDash

These 12-person $125 kit, which include three large pizzas, a cake and decorations, is part of the eatertainment brand's delivery expansion. 

By Julie Littman • June 26, 2019

Maintaining mouthfeel: The challenge of preserving food texture on the shelf and during delivery

Manufacturers, ingredient suppliers, restaurants and packaging designers are all working together to make sure the consumer gets items that feel freshly made — wherever they are.

By Alicia Kelso • June 25, 2019

Fast food customer satisfaction slips, report finds

Despite the implementation of time-saving technology across the segment, customer satisfaction in just about every area of the QSR experience declined, according to this year's American Customer Satisfaction Index. 

By Alicia Kelso • June 25, 2019

Red Robin looks to pizza to drive off-premise sales

The casual chain is testing the addition of Donatos Pizza to its delivery and in-store menu, a move that could brighten its delivery portfolio.

By Alicia Kelso • June 24, 2019

7-Eleven adds location-based delivery option

The convenience store's latest in-app feature, which allows consumers to order hot and fresh food from a public place like a park, makes it more competitive against restaurant delivery.

By Julie Littman • June 24, 2019

Panera tests expanded dinner menu

Just months after its breakfast revamp, the fast casual chain is looking for ways to boost sales for the final meal of the day. 

By Julie Littman • June 19, 2019

Dunkin' leverages Grubhub's geofencing to optimize NYC delivery

The test is the first phase of a nationwide delivery rollout through the platform, which will integrate directly into the coffee chain's point-of-sale system to monitor traffic and delivery times. 

By Alicia Kelso • June 18, 2019

Postmates delivers free lunches inspired by Amazon's 'Marvelous Mrs. Maisel'

The delivery tie-in aims to showcase Postmates' delivery services in a competitive market by highlighting cuisine from the hit show.

By Robert Williams • June 18, 2019

Kroger tests 30-minute delivery as restaurant competition grows

As the threat of services like Grubhub and Uber Eats looms, the grocer is offering delivery of fresh produce, beverages and heat-and-eat meals through its Kroger Rush program.

By Jeff Wells • June 18, 2019

TGI Fridays picks up Uber tab for guests in pilot

The deal is part of the chain's partnership with Uber Vouchers, a program launched in April and designed to drive more foot traffic to stores. 

By Alicia Kelso • June 17, 2019

86% of delivery app users stop engaging within 2 weeks

A constant stream of new apps and the hunt for the cheapest and quickest service are making user loyalty hard to achieve, according to research from marketing platform CleverTap.

By Lauren Manning • June 17, 2019

Domino's begins driverless delivery test with Nuro in Houston

The pilot will allow the pizza chain to learn how diners interact with the robot and how these deliveries affect store operations. 

By Emma Liem Beckett • Updated April 12, 2021

Why B.GOOD's foray into ghost kitchens is just a taste of its digital strategy

CEO Chris Fuqua shares how the restaurant is transforming its technology to include a loyalty program and app to help drive off-premise and dine-in sales. 

By Julie Littman • June 17, 2019