Uber Eats boosts delivery tracker transparency with colorful animations

The redesigned platform includes a five-step tracking bar and a "latest arrival time by" update in addition to the typical order ETA.

By Kevin Whiteley • April 11, 2019

72% of casual dining operators report delivery growth

Even though less than 40% of restaurants in this segment offer delivery, the channel drove positive financial performance in 2018 compared to two years prior, according to National Restaurant Association's latest industry report.

By Julie Littman • April 9, 2019

Restaurant brands bring recognition, familiarity and innovation to Big Food's menu

Restaurants like P.F. Chang's and California Pizza Kitchen have increasingly licensed items in grocery stores to help boost overall revenue, but food delivery could make these products less lucrative.  

By Christopher Doering • April 8, 2019

Just Eat pulls its SkipTheKitchen delivery firm out of the US

The third-party delivery aggregate will focus on building its business and brand in Canada instead, transitioning its U.S. business to Grubhub. 

By Alicia Kelso • April 5, 2019

Uber Eats lands first airport partnership

If the pilot, which brings travelers food from airport restaurants to their gate, is successful, it could bring the delivery firm a new path to growth. 

By Kevin Whiteley • April 5, 2019

Deliveroo to offer London riders electric scooter rentals

The third-party delivery company partnered with electric scooter rental platform Elmovo to launch the program, which comes just days before the city rolls out new Ultra-Low Emission Zone regulations.

By Kevin Whiteley • April 4, 2019

Restaurant operators chase delivery, value menus to drive growth

A TD Bank survey found that 71% of franchisees feel pressure to expand and plan to turn to delivery, value meals, remodeling and mobile technology to boost performance.

By Alicia Kelso • April 3, 2019

EzCater secures $150M in funding, surpasses $1.2B valuation

The catering platform plans to expand into new regions, acquire companies and add features to help support the growing off-premise industry. 

By Julie Littman • April 2, 2019

Postmates' latest partnership brings in-app food ordering to Coachella

A collaboration with AEG Presents lets concertgoers skip concession lines and pick up food and merchandise within a few minutes.

By Kevin Whiteley • March 29, 2019

DoorDash's new program supports immigrant-founded restaurants

The company's 'Kitchens Without Borders' spotlights the stories of these owners and offers business credits to fund a $0 delivery fee promotion, among other marketing opportunities.

By Alicia Kelso • March 28, 2019

Half of diners order delivery at least once a month

According to the Tillster Delivery Index, 50% of customers prefer to order directly from a restaurant website or app, compared to just 6% of fast casual and 3% of QSR customers who prefer to order from a third-party app. 

By Alicia Kelso • March 27, 2019

Papa John's struggles with 220% turnover rate for delivery drivers

Low unemployment and bad publicity have made it difficult for the national pizza chain to retain drivers, which is why it has turned to third-party delivery to supplement its workforce, according to a BTIG report. 

By Julie Littman • March 27, 2019

Majority of QSR, fast casual diners would pay up to $5 in delivery fees

A report from Tillster revealed that one-third of customers would pay more for faster delivery and only 20% said they would be willing to wait beyond 40 minutes for their food. 

By Julie Littman • March 26, 2019

Virtual kitchen startup Keatz secures $13.5M in new funding

The Berlin-based cloud kitchen company has hefty competition in the European market, with Uber Eats and eatsa also doubling down in this segment. 

By Alicia Kelso • March 25, 2019

Wetzel's Pretzels to test delivery with virtual kitchen

The Kitchen United partnership lets the pretzel chain break free of its mall-based locations and stave off competition from Auntie Anne's, which has already made big off-premise moves. 

By Julie Littman • March 25, 2019

Domino's adds in-car ordering to its tech lineup

The national pizza chain's latest innovation builds on its litany of ordering options, giving it a leg up on competitors Pizza Hut and Papa John's, which have been playing catch-up. 

By Julie Littman • March 25, 2019

Study: 62% of diners blame both restaurants and delivery companies for bad service

Research also shows that nearly 72% of "co-blaming" occurs when food is delivered at the wrong temperature.

By Alicia Kelso • March 22, 2019

Postmates rolls out free group delivery feature

The delivery platform's new Postmates Party option functions like Uber Pool for food, an offering that could give it a leg up over competitors if consumers are willing to sit through longer wait times. 

By Kevin Whiteley • March 21, 2019

McDonald's and La-Z-Boy partner on 'McDelivery Couch' sweepstakes

The promotion for McDelivery with Uber Eats includes a chance to win a decked-out couch for binge-watching.

By Erica Sweeney • March 20, 2019

Second lawsuit accuses Waitr of paying drivers less than minimum wage

The company's latest labor dispute comes on the heels of accusations that rival DoorDash is using worker tips to supplement their base wages, underscoring larger issues in the segment.

By Alicia Kelso • March 19, 2019

OpenTable blocks data sharing with competitors

A new client agreement from the reservation platform sparked a debate over who actually owns and can have access to restaurant consumer data. 

By Alicia Kelso • March 18, 2019

McDonald's to improve delivery packaging, drive-thru times

Now that the chain has brought delivery to more than 9,000 U.S. locations, it aims to improve awareness and overall experience as dine-in traffic slips. 

By Julie Littman • March 18, 2019

Denny's woos millennials with delivery, new marketing

The breakfast chain has experienced a spike in delivery sales during the breakfast and late-night hours, driven in large part by younger consumers. 

By Alicia Kelso • March 15, 2019

Deliveroo diversifies with 2 new partnerships

The company is implementing eatsa's new tech products developed for virtual restaurants at its delivery-only site in Singapore and plans to use Yumpingo's services to win favor with smaller eateries.

By Alicia Kelso • March 13, 2019

DoorDash overtakes Grubhub in delivery market share

Ongoing expansion and new restaurant partnerships have paid off as the company rose from 15% share of consumer spend to over 27% in one year. 

By Julie Littman • March 13, 2019