Executive News: Page 3
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Will Brian Niccol’s customer experience success as CEO of Chipotle translate to Starbucks?
The executive spearheaded mobile ordering upgrades and better order fulfillment at Chipotle. Experts say the same lessons could improve customer experience at Starbucks.
By Bryan Wassel • Aug. 19, 2024 -
Chick-fil-A names new president
Susannah Frost will be responsible for providing strategic clarity and ensuring sustainable growth.
By Aneurin Canham-Clyne • Aug. 16, 2024 -
What Starbucks’ new CEO choice could mean for the company
Analysts predicted new products and advertising would be immediate points of emphasis for incoming CEO Brian Niccol, with major changes looming on the horizon.
By Aneurin Canham-Clyne • Aug. 14, 2024 -
Chipotle appoints Scott Boatwright as interim CEO
Following Brian Niccol’s move to Starbucks, the chain’s long-tenured COO will lead it as the board of directors seeks a permanent CEO.
By Julie Littman • Aug. 13, 2024 -
Starbucks names Brian Niccol as its CEO
Brian Niccol, who has been CEO at Chipotle since 2018, joins the chain as it continues to face declines in traffic and comparable sales.
By Julie Littman • Updated Aug. 13, 2024 -
Popeyes appoints PepsiCo marketer as new CMO
Bart LaCount will serve as chief marketing officer in North America after previous CMO Jeff Klein was promoted to president at the fried chicken chain.
By Chris Kelly • Aug. 12, 2024 -
Panera Bread nabs Papa Johns CMO following menu overhaul
The sandwich and soup spot, which is plotting an IPO, is appointing an experienced QSR marketer known for a digital-first approach.
By Peter Adams • Aug. 8, 2024 -
Papa Johns appoints former Wendy’s chief as CEO
Todd Penegor joins the chain as it implements its Back to Better 2.0 plan, an initiative to boost marketing spend and create incentives to accelerate franchise development.
By Julie Littman • Updated Aug. 1, 2024 -
Denny’s hires chief brand and chief people officers
Monigo G. Saygbay-Hallie will help shape Denny’s culture as chief people officer while Patty Trevino will focus on all areas of branding in her role.
By Aneurin Canham-Clyne • July 24, 2024 -
Zaxbys creates e-commerce division, adds chief digital officer
Chris Kung, who joins the fast food chain after four years at Dollar General, will oversee the company’s new e-commerce and loyalty team.
By Julie Littman • July 24, 2024 -
Puttshack promotes CFO to CEO
Logan Powell, the eatertainment’s CFO for five years, takes over for Joe Vrankin as the company looks to expand its footprint in the U.S.
By Aneurin Canham-Clyne • July 18, 2024 -
Award-winning chef, IRC co-founder Naomi Pomeroy dies
Pomeroy advocated for independent restaurants and fought for the legislation that established the $28.6 billion Restaurant Revitalization Fund.
By Julie Littman • July 16, 2024 -
Schlotzsky’s hires chief brand officer
Donna Spangler-Josephson will lead the deli chain’s marketing and branding efforts as it looks to reverse a gradual erosion of its store base.
By Aneurin Canham-Clyne • July 12, 2024 -
Maggiano’s looks to boost traffic with new cocktail menu, ingredients revamp
The Mixologist Collection, which includes drinks that are mixed tableside, is part of “the first act” in the company’s push to elevate its dining experience.
By Julie Littman • July 10, 2024 -
Chipotle CFO Jack Hartung to retire after two decades at chain
Adam Rymer, the company’s current vice president of finance, will become CFO in January.
By Julie Littman • July 10, 2024 -
Fat Brands hires financial expert to help deleverage balance sheet
In his new role, Jordan Chirico will focus on the company’s $1.2 billion debt that built up following Fat’s acquisition spree that began in 2019.
By Julie Littman • July 2, 2024 -
Hard Rock appoints cafe division president
Eric Martino, who has over 30 years of hospitality experience, will oversee operations at nearly 200 eateries around the world.
By Julie Littman • July 1, 2024 -
Domino’s appoints chief human resources officer
Effective July 8, Maureen Pittenger will take on all aspects of human resources strategies in her new position at the pizza chain.
By Julie Littman • June 24, 2024 -
Shake Shack hires Arby’s vet as COO
Stephanie Sentell, who has over two decades of restaurant experience, will oversee operations at company-owned restaurants.
By Julie Littman • June 17, 2024 -
Noodles & Company appoints chief concept officer
Scott Davis, who joins the troubled chain after serving as president and chief concept officer at CoreLife, was also concept chief at Panera for nearly three decades.
By Aneurin Canham-Clyne • June 13, 2024 -
CKE appoints Papa Johns vet as chief technology and growth officer
Justin Falciola will oversee information technology, digital strategy and operations and help deploy new technologies as the company invests in digital channels.
By Julie Littman • June 12, 2024 -
Corner Bakery promotes COO to president
Erin Hasselgren, who returned to the chain as COO in 2023, has become the company’s fifth president and first under new owner SSCP.
By Julie Littman • June 12, 2024 -
Tijuana Flats appoints turnaround expert as CEO
James Greco, who has helped revitalize brands like Sbarro and Bruegger’s, joins the fast casual brand two months after it declared bankruptcy.
By Julie Littman • June 11, 2024 -
Swig hires Dutch Bros exec as chief development officer
Daniel Batty brings over 20 years of QSR experience to his role at the 81-unit beverage chain that has 500 signed franchised agreements.
By Julie Littman • June 4, 2024 -
Portillo’s COO to depart chain
Derrick Pratt’s departure comes amid the company’s execution of a four-pronged plan to improve operations, including drive-thru speeds.
By Julie Littman • May 31, 2024