Operations

  • A woman with brown curly hair looks down at a Caeser Salad on her table. She is holding a fork and knife. She is in a restaurant.
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    milorad kravic via Getty Images
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    Solo dining is on the rise, report finds

    Younger diners like to eat alone, with 49% of millennials and 46% of Gen Z consumers preferring to do so, according to a TouchBistro report.

    By • April 3, 2025
  • President Donald Trump waves to a crowd at the White House on April 2, 2025.
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    Andrew Harnik via Getty Images
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    Trump installs 10% baseline tariff, country-specific duties

    The president said he will levy import taxes on a wide range of countries, based on White House calculations. The National Restaurant Association said tariffs will only exacerbate pricing problems for the industry.

    By Philip Neuffer • April 3, 2025
  • An image of a giant logo that says Applbee's.
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    Bruce Bennett via Getty Images
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    Why urban areas are a challenge for casual chains

    High rents, difficult buildouts and space limitations are among many reasons why casual full-service chains often avoid spaces in cities. But opportunities are out there, experts say.

    By Danielle McLean • April 3, 2025
  • An evening image of a buildign with white letters that says Texas Chicken
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    Retrieved from Texas Chicken on March 18, 2025
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    Church’s Texas Chicken to open 900 more international units

    Through its international brand Texas Chicken, the chain will enter Germany, Hungary and Georgia for the first time, expanding its presence in Europe.

    By • April 3, 2025
  • A portrait of a person dressed in a suit in front of a gray background.
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    Courtesy of P.F. Chang's
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    P.F. Chang’s promotes COO Brad Hill to CEO

    Hill, who has been at the company for nearly eight years, steps into the role following Eduardo Luz’s departure.

    By • Updated April 2, 2025
  • A photograph of a hand holding up a smartphone with it open to Domino's page on DoorDash.
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    Courtesy of Domino's/DoorDash
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    Domino’s teams with DoorDash, ditches Uber Eats exclusivity

    The pizza chain, which has partnered with Uber Eats since 2023, believes third-party aggregator partnerships are a $1 billion sales opportunity.

    By • April 2, 2025
  • An image of purple cups that say PJ's coffee house
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    Retrieved from PJ's Coffee of New Orleans on April 01, 2025
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    PJ’s Coffee parent company CEO to retire

    Peter Boylan, who has headed up Ballard Brands since 2016, will remain on as an advisor while David Mesa takes over as president of franchise development.

    By • April 1, 2025
  • An image of a light blue building with a sign that says "The original Hooters"
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    Courtesy of Hooters Inc.
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    Hooters of America sells itself, files Chapter 11

    The chain will sell over 100 company-owned locations to two major franchisees, which will also take over franchise support and corporate functions.

    By • April 1, 2025
  • An image of a smiling woman in front of a white background.
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    Permission granted by Bojangles
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    Bojangles appoints former KFC exec as chief legal officer

    Kate Ward, who worked at KFC for nine years, becomes Bojangles’ top legal executive as the chain pushes for 1,000 units.

    By • March 31, 2025
  • An image of a Twin Peaks restaurant in the daytime.
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    Permission granted by Twin Peaks
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    Twin Peaks CEO resigns

    Joe Hummel will leave the company on April 10 along with Chief Legal Officer Clay Mingus, both of whom have been at the brand for over seven years.

    By • March 31, 2025
  • A zoomed in image of Dutch Bros building signage
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    Courtesy of Dutch Bros
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    Dutch Bros plans to build 1K shops within 5 years

    The coffee chain expects annual revenue growth of roughly 20% and is targeting a store count of 2,029 by 2029.

    By • March 28, 2025
  • A photo of Bar Louie's new unit layout.
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    Courtesy of Bar Louie
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    Bar Louie files for bankruptcy protections, again

    The gastropub chain’s footprint shrank from 71 units in 2021 to 48 as of March, while sales at some franchised units remain flat compared to 2015.

    By • March 28, 2025
  • An image of a man with his arms crossed. He is wearing a gray sweater and smiling at the camera. He is in front of a white background.
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    Permission granted by Rego Restaurant Group
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    Rego Restaurant hires CEO

    Neel Patel will oversee the Quiznos and Taco del Mar brands, which have been growing through franchising and deals with Ghost Kitchen International.

    By • March 27, 2025
  • An image of a smiling bald man wearing a navy suit in front of a gray background.
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    Permission granted by Panera Brands
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    Panera Brands hires permanent CEO

    Paul Carbone, who has been interim CEO since January, will focus on a multi-year plan to boost the company’s teams, guest experience and franchise profitability.

    By • March 26, 2025
  • An image of a group of people standing in front of a greenish building that says Cilantro Taco Grill
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    Retrieved from Fransmart/Cilantro Taco Grill on March 25, 2025
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    Emerging Mexican fast casual chain plots 110-unit expansion

    Chicago-based Cilantro Taco Grill will grow from 18 units to over 100 in the next few years after launching franchising less than two years ago.

    By • March 26, 2025
  • An image of a group of people with a person in the front holding a cake with an American flag on it wiht the words TGI Fridays
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    Permission granted by TGI Fridays
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    Q&A

    TGI Fridays CEO says the brand is ready to grow again post-bankruptcy

    Ray Blanchette returned to the restaurant chain earlier this year and will help lead future growth, menu innovation and franchising.

    By • March 25, 2025
  • A Whatburger storefront. A sign outside reads, "Whataburger".
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    Courtesy of https://stories.whataburger.com/press-kit
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    Whataburger hires former McDonald’s exec as chief development officer

    Todd Ewen, who has over 20 years of commercial real estate experience, joins the brand as it plans to expand into its 17th state after surpassing 1,000 units.

    By • March 25, 2025
  • An image of a white building with blue logo that says Zaxbys
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    Retrieved from Zaxbys on March 24, 2025
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    Zaxbys adds AI cameras to drive-thru

    The technology from Berry AI measures speed of service and line abandonment, which could help boost drive-thru times by identifying bottlenecks.

    By • March 24, 2025
  • An image of a black building with windows and The Cheesecake Factory signage.
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    Maddie Meyer via Getty Images
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    The Cheesecake Factory overhauls menu

    The chain, which typically updates its menu every year, rolled out an extensive list of starters, entrees and beverages and removed 13 items.

    By • March 24, 2025
  • An evening photo of a beige brick building with brown letters that say "Cheddar's Scratch Kitchen."
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    Courtesy of Darden
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    Darden pilots Uber Eats delivery at Cheddar’s Scratch Kitchen

    The channel is in pilot at 10 restaurants with plans to deploy it across the 182-restaurant system in the near future.

    By • March 20, 2025
  • Sandwiches sit on a counter as workers as ingredients.
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    Anna Moneymaker / Staff via Getty Images
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    Restaurants focus on tech, retention as labor market cools

    Speeding up hiring with applicant tracking systems, mobile applications and automated interview scheduling could save time and money, the National Restaurant Association said.

    By • March 20, 2025
  • An exterior image of a white restaurant with a yellow decoration and signs that say Church's Chicken
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    Courtesy of Church's Chicken
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    Q&A

    Church’s Texas Chicken CEO: Chain’s future is defined by franchising, unit growth

    Roland Gonzalez, who took the top exec role in February, said Church’s will sustain its momentum by deploying more technology to boost operations and attract more operator commitments.

    By • March 18, 2025
  • A photograph of the inside of a Corner Bakery with chairs and booths in the foreground and ordering counter in the background.
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    Courtesy of Corner Bakery
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    Corner Bakery invests over $6M in cafe remodels, other brand improvements

    Two years after emerging from bankruptcy, the chain has completed seven remodels and plans to invest another $500,000 in additional renovations.

    By • March 18, 2025
  • An image of a man leaving a Chipotle. He is holding a brown bag.
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    Spencer Platt via Getty Images
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    Tracking the same-store sales of 21 major restaurant chains

    Sales at pizza and casual dining brands have struggled, while QSR giants like McDonald’s and Starbucks saw anemic changes and fast casuals Cava and Chipotle made big gains. 

    By , , • Updated March 20, 2025
  • The exterior of a Cava in Chicago
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    Permission granted by Cava
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    Cava opens first Indiana unit

    The growing Mediterranean brand is looking at cities like Indianapolis, Detroit and Pittsburgh as fresh markets for development in 2025.

    By • March 17, 2025