Operations: Page 11
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Permission granted by &pizza
Q&A // Meet the execHow &pizza’s CEO brought the cool back into the brand
Mike Burns, now seven months into his tenure at the pizza chain, turned the music up in stores and told employees to be who they are as part of reviving the brand’s culture.
By Julie Littman • June 6, 2024 -
Courtesy of TGI Fridays
Why TGI Fridays expects hotels to be a growth channel
The full-service chain, which opened a unit inside Hilton Garden Inn in Hollywood, California, says converting generic restaurants inside hotels decreases time and cost to develop.
By Julie Littman • June 6, 2024 -
Explore the Trendline➔
Wavebreakmedia via Getty Images
TrendlineBack-of-house Technology
From voice AI at the drive-thru to robot-powered makelines, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover.
By Restaurant Dive staff -
Permission granted by Rubio's Coastal Grill
Rubio’s files for bankruptcy protection
The company, which has been under financial pressures due to diminishing traffic and rising costs, said a Chapter 11 filing is part of facilitating a sale.
By Julie Littman • Updated June 5, 2024 -
Courtesy of Portillo's
Portillo’s enters late-night daypart
As part of the company’s strategy to add more convenience and flexibility for guests, its 86 restaurants now open at 10 a.m. with 15 operating past 10 p.m.
By Julie Littman • June 5, 2024 -
Courtesy of Blaze Pizza
Blaze Pizza to move HQ to Atlanta
Its East Coast headquarters will help the chain during the next phase of growth, CEO Beto Guajardo said.
By Julie Littman • June 5, 2024 -
doble-d via Getty Images
Restaurant openings up 6%, but momentum slowing
Sweets and snack concepts had the most openings with new dessert stores up 52%, followed by shaved ice outlets up 22%, according to a Yelp report.
By Julie Littman • June 5, 2024 -
Permission granted by Rusty Taco
Good 2 Go grows partnership with Mexican QSR
Rusty Taco will open its first seven shops in Colorado alongside the convenience store chain’s locations
By Jessica Loder • June 4, 2024 -
Permission granted by Rubio's Coastal Grill
Rubio’s closes 48 CA stores following minimum wage hike
Following a review of operations and given the current economic environment, the chain decided to close the locations due to the increased cost of doing business in the Golden State.
By Julie Littman • June 3, 2024 -
Courtesy of Presto Automation
Taco John’s rolls out drive-thru AI test with Presto
Following the completion of a pilot phase, the Mexican chain will expand the technology to franchised locations later this year.
By Julie Littman • June 3, 2024 -
SolStock via Getty Images
Sponsored by MARS FoodservicesIs your dessert menu hitting the sweet spot?
Streamlined dessert options can increase kitchen efficiency and a focus on cross-training gives confidence to all staff to handle a variety of tasks.
June 3, 2024 -
Courtesy of BurgerFi
BurgerFi seeks strategic alternatives
The company will consider all options as it continues to face liquidity challenges, sales growth problems and net losses.
By Julie Littman • May 31, 2024 -
Courtesy of Portillo's
Portillo’s COO to depart chain
Derrick Pratt’s departure comes amid the company’s execution of a four-pronged plan to improve operations, including drive-thru speeds.
By Julie Littman • May 31, 2024 -
Brandon Bell via Getty Images
McDonald’s disputes claims prices have risen 100%
Joe Erlinger, McDonald’s U.S. president, said pricing on the Big Mac has gone up 21% since 2019 and is in line with inflation.
By Julie Littman • May 30, 2024 -
Permission granted by Holly Costanzo
Deep DiveWorkers at DC’s Wydown cafes got organized. Then they lost everything.
The owners of the two-unit coffee chain shut down operations in the middle of a union drive, leaving workers fighting for severance.
By Aneurin Canham-Clyne • May 29, 2024 -
Courtesy of Cava
Cava to add grilled steak to core menu
The item yielded positive sales mix in Boston and Dallas tests and will fill a “perceived gap” after the chain removed beef meatballs over a year ago.
By Julie Littman • May 29, 2024 -
Justin Sullivan via Getty Images
Fast food is too expensive, says a majority of Americans
Sixty-two percent of U.S. consumers surveyed by LendingTree said they are eating fast food less due to rising prices.
By Julie Littman • May 28, 2024 -
Permission granted by CosMc's
CosMc’s launches loyalty app
The McDonald’s spinoff launched an app despite having only four locations, in a possible show of the burger giant's confidence in its new brand.
By Aneurin Canham-Clyne • May 28, 2024 -
Spencer Platt via Getty Images
NLRB judge tells Starbucks to rescind ‘respectful communication’ policy
The employer also must reinstate an employee fired for alleged violation of the rule, the judge ruled.
By Ginger Christ • May 24, 2024 -
Spencer Platt via Getty Images
4 restaurant industry forecasts from the NRA Show
Gen Z’s demand for photogenic beverages and frustration over financing struggles loomed large over the event as operators strategized how to solve consumer pullback.
By Aneurin Canham-Clyne • May 23, 2024 -
Permission granted by The Wendy's Co.
Wendy’s appoints presidents for US, international
Abigail Pringle has been named to the new role of president, U.S, while E.J. Wunsch, its chief legal officer, becomes international president.
By Julie Littman • May 23, 2024 -
Courtesy of Red Robin
Red Robin rolls out points-based loyalty program
Members receive $10 for every 100 points earned, a shift from the old program, in which a free entree was granted after nine entrees were purchased.
By Julie Littman • May 23, 2024 -
Aneurin Canham-Clyne/Restaurant Dive
Inside CosMc’s: Slow drive-thru service may undercut customization’s perks
McDonald’s spinoff brand, which targets Gen Z with highly caffeinated drinks and snacks, is a “learning lab” that needs work to compete with legacy QSRs.
By Aneurin Canham-Clyne • May 22, 2024 -
Don Wu via Getty Images
Grubbrr CEO: Automation could make restaurants a high-wage, high-productivity business
Kiosks may not be a silver bullet for labor troubles — they seem better suited to boost check sizes — but they may be part of a gradual transformation of restaurant work, Sam Zietz said.
By Aneurin Canham-Clyne • May 21, 2024 -
Justin Sullivan via Getty Images
It’s more than shrimp: What led to Red Lobster’s bankruptcy
A cash shortage, traffic declines and pressure from equity sponsor Thai Union to become its sole shrimp supplier led to high costs — compounding losses induced by the ill-fated Ultimate Endless Shrimp promo.
By Julie Littman • May 21, 2024 -
Courtesy of CEC Entertainment
CEC Entertainment appoints CFO
Scott Drake is now the company’s top financial executive, and CEC also promoted three execs to various positions in operations and legal.
By Julie Littman • May 21, 2024
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