Operations: Page 52


  • Person handing payment to waiter in outside restaurant setting.
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    Stephanie Keith via Getty Images
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    Raising tipped minimum wage could spark job loss, study shows

    The National Bureau of Economic Research also finds that hiking the tipped minimum wage would do little to prevent employees from falling into low-income brackets.

    By Alicia Kelso • Sept. 9, 2021
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    Joe Raedle via Getty Images
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    Why aren't restaurant workers coming back? Here's what the data shows.

    While operators continue to point to high unemployment benefits keeping workers from returning, various reports show the staffing shortage is much more complicated.

    By Sept. 8, 2021
  • Wingstop added thighs to its menu in September following the launch of its virtual brand Thighstop.
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    Courtesy of Wingstop
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    Wingstop adds thighs to core menu following launch of virtual brand

    Thighstop generated 3 billion media impressions in the first days of its rollout, driving much more diner attention than a traditional product launch often captures.

    By Sept. 8, 2021
  • Shake Shack employees
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    Courtesy of Shake Shack
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    Shake Shack suspends 4-day workweek perk for managers

    The burger chain phased out the program after the pandemic began and will focus instead on hiring hourly workers and raising pay.

    By Sept. 7, 2021
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    Spencer Platt via Getty Images
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    NRA boosts 2021 restaurant sales projection to $789B

    While this predicted total eclipses the National Restaurant Association's previous estimate by $58 billion, it would still come in more than 8% below 2019 sales. 

    By Aug. 31, 2021
  • An outside shot of Peaches Kitchen and Bar.
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    Courtesy of Peaches Kitchen and Bar
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    7 of the best-designed outdoor dining structures in NYC

    These award-winning "streateries" have played an important role in keeping restaurants viable during the pandemic.

    By Matthew Thibault • Aug. 30, 2021
  • A closed dining room at a McDonald's in Manassas, Virginia, taken May 2021.
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    Julie Littman/Restaurant Dive
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    McDonald's suggests franchisees close dining rooms

    The Golden Arches shared guidance with operators last week on how to shutter indoor seating in areas where COVID-19 cases exceed 250 per 100,000 people, according to Reuters.

    By Updated Aug. 30, 2021
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    Spencer Platt via Getty Images
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    NRA: 6 in 10 US adults have changed restaurant plans due to delta variant

    Nineteen percent of consumers have stopped going to restaurants, one of the many growing concerns mentioned in a National Restaurant Association letter urging Congress to replenish the Restaurant Revitalization Fund.

    By Aug. 26, 2021
  • Bakery by Perkins
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    Courtesy of Perkins
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    Perkins debuts virtual bakery brand

    Restaurants carrying the Bakery by Perkins virtual concept during its test phase experienced a bakery category sales increase of 10% to 20%.

    By Alicia Kelso • Aug. 26, 2021
  • Piestro
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    Courtesy of PR Newswire
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    800 Degrees Pizza expanding through Piestro's automated machines

    800 Degrees Pizza, which currently has 16 locations worldwide, plans to bring about 3,600 Piestro robotic pizzeria machines to market throughout the next five years. 

    By Alicia Kelso • Aug. 25, 2021
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    Courtesy of Starbucks/Potbelly/McDonald's
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    How QSR loyalty programs stack up in 2021

    Chains from McDonald's to Burger King are adding loyalty programs for the first time to attract and retain customers, and they're gaining ground against competitors' long-standing programs. 

    By Aug. 24, 2021
  • Captain Morgan bottle
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    Retrieved from Holdosi from Pixabay on April 23, 2021
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    Shortages and other challenges across liquor supply chain throw a wrench in summer rebound

    As states reopened bars and restaurants, the sudden demand strained liquor supply chains that pivoted during the pandemic to prioritize private sales. 

    By A.B. Brown • Aug. 20, 2021
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    Scott Olson via Getty Images
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    Full-service restaurant tickets up 20%, report shows

    With diners going out to socialize more and celebrate special occasions, the amount of large party orders rose 32% during Q2 2021, according to Black Box Intelligence. 

    By Aug. 20, 2021
  • Brinker International launched its second virtual brand, Maggiano's Italian Classics, in 2021.
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    Retrieved from Maggiano's Italian Classics on August 18, 2021
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    Brinker adds second virtual brand to product lineup

    Maggiano's Italian Classics is currently in 250 restaurants, but is expected to be in 900 units by the end of the year and generate sales over $100 million. 

    By Aug. 19, 2021
  • Wingstop shakes up marketing structure as it eyes 100% digital transactions

    Inspired by tech companies, the realignment comes as the wing chain places bigger bets on emerging formats like ghost kitchens. 

    By Peter Adams • Aug. 17, 2021
  • A picture of branding on a Dunkin' location
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    Courtesy of Dunkin'
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    Dunkin' plots more nontraditional growth in 2021

    The chain plans to expand in airports, malls, supermarkets and universities this year, building on the 27 nontraditional restaurants it launched in 2020.

    By Alicia Kelso • Aug. 17, 2021
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    Sean Gardner via Getty Images
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    New Orleans vaccine mandate for indoor dining takes effect

    The Big Easy's mandate began Monday and could provide a test case for restaurants in San Francisco, which will soon fall under similar regulations. 

    By Aug. 16, 2021
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    Justin Sullivan via Getty Images via Getty Images
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    San Francisco to require proof of full vaccinations for indoor dining

    The city's mandate will begin Aug. 20 for customers and Oct. 14 for employees. 

    By Aug. 13, 2021
  • McDonald's new store concept, off-premise
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    Courtesy of McDonald's
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    McDonald's requiring US corporate employees to get vaccinated

    The decision comes as Chipotle mulls a mandate for its office workers, but the Mexican chain's CEO Brian Niccol says the company is waiting for COVID-19 vaccines to receive full FDA approval. 

    By Aug. 12, 2021
  • Wendy's ghost kitchen
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    Permission granted by Wendy's
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    Reef Technology's expansion

    Wendy's to open 700 ghost kitchens with Reef Technology

    The fast food chain also updated its 2025 development target from 8,000 units to up to 9,000 globally and created a $100 million development fund to attract franchisees.

    By Aug. 11, 2021
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    Asanka Ratnayake via Getty Images
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    Opinion

    What the US hospitality industry can learn from Australia

    Restaurants Down Under can teach American operators a thing or two about how the segment might fare in the coming months, writes Peter Dougherty, general manager of hospitality at Lightspeed.

    By Peter Dougherty • Aug. 10, 2021
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    Justin Sullivan via Getty Images
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    Postmates strikes nearly $1M deal with Seattle over gig worker claims

    The city began investigating the aggregator after workers complained that it failed to provide paid sick and safe time, violating a pandemic-era ordinance. 

    By Emilie Shumway • Aug. 9, 2021
  • IHOP delivery
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    Retrieved from IHOP on March 09, 2020
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    IHOP explores virtual brands, new loyalty program

    A delivery-only model could leverage the breakfast chain's current infrastructure, which includes two full kitchens in about 70% of its restaurants.

    By Alicia Kelso • Aug. 6, 2021
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    Justin Sullivan via Getty Images
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    Restaurants have hired 1.3M employees since January

    With the addition of 253,000 jobs in July, the industry has now had seven straight months of employment gains. 

    By Aug. 6, 2021
  • Panera Brands was formed in August 2021 to combine Panera, Caribou and Einstein Bros Bagels
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    The image by Panera image by Mike Mozart/ Caribou image by Mack Male/ Einstein Bagel image by Phillip Pessar is licensed under CC BY 2.0 / Edited by Julie Littman/Restaurant Dive
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    Panera, Caribou, Einstein Bros. Bagels combine under Panera Brands platform

    The formation of the group, which will have nearly 4,000 total locations, follows rumors that Panera Bread is considering going public.

    By Aug. 5, 2021