Operations: Page 52
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Courtesy of Uber
New Uber feature allows users to pick up restaurant orders during their ride
The company also announced other updates, including the ability for a customer to make multiple orders at one time and pre-ordering when an establishment is closed.
By Emma Liem Beckett • April 29, 2021 -
Anna Hrushka/Restaurant Dive
Businesses can only expect limited boost from stimulus checks: Fed study
Households have channeled federal stimulus checks primarily towards savings or reducing debt, giving businesses just a limited lift from consumer spending, according to the New York Federal Reserve.
By Jim Tyson • April 28, 2021 -
Explore the Trendline➔
Wavebreakmedia via Getty Images
TrendlineBack-of-house Technology
From voice AI at the drive-thru to robot-powered makelines, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover.
By Restaurant Dive staff -
Courtesy of Starbucks
Starbucks' digital success partially driven by AI engine, CEO Kevin Johnson says
Deep Brew personalizes diner offers to secure loyalty and drive more frequent engagement. Though transactions were down 10% for Q2, ticket prices rose 22%.
By Emma Liem Beckett • April 28, 2021 -
DoorDash
DoorDash launches 3-tiered commission fee structure
The 15%, 25% and 30% commission plans come amid operator complaints of high third-party fees during the pandemic and as markets consider making temporary delivery caps permanent.
By Emma Liem Beckett • April 27, 2021 -
Courtesy of Chipotle
After bombshell quarter, Chipotle's CFO focuses on sustainability
Amid discussions of carbon neutrality, a $15 federal minimum wage and a quickly evolving fast casual landscape, Jack Hartung says the chain remains committed to its employees and agricultural partners.
By Jane Thier • April 26, 2021 -
Wennington, Jay. (2014). "Gourmet meal and white wine" [Photograph]. Retrieved from Unsplash.
Opinion3 priorities for a post-pandemic restaurant industry
Restaurants should improve their energy optimization, save money by cutting down food waste and explore cost-effective service models like ghost kitchens, says Therma founder and CEO Manik Suri.
By Manik Suri • April 26, 2021 -
Permission granted by Chipotle
Chipotle CFO: $15 minimum wage would be 'very manageable' with menu price hikes
A 10% increase to the burrito chain's pay would hike menu prices 2% to 3%, CFO Jack Hartung said on an investor call Wednesday.
By Emma Liem Beckett • April 22, 2021 -
Courtesy of Chipotle
Chipotle's digital sales surpass 50% as chain doubles down on mobile pickup
Just over half of the restaurant's digital sales were from order-ahead transactions as the company continues to add Chipotlane models to its footprint.
By Alicia Kelso , Emma Liem Beckett • April 22, 2021 -
Grubhub settles lawsuit over non-partnered listings
As part of its agreement, the third-party aggregator said it would add a form to allow restaurants to take ownership of listings, as well as request updates to menus and hours or removal from the platform.
By Julie Littman • April 21, 2021 -
Courtesy of Blaze Pizza
New Blaze Pizza CFO: 'We all have to assume the world will get back to normal'
Brad Reynolds left the ghost kitchen industry for the fast casual segment, and believes Blaze will emerge from COVID-19 bigger than ever.
By Jane Thier • April 20, 2021 -
Study: Over 50% of consumers planning a private event in 2021 will cater it
Seventy-two percent of consumers are planning to hold an in-person event this year, with private restaurant space the fourth-most in demand location, according to a survey by Tripleseat and SevenRooms.
By Alicia Kelso • April 20, 2021 -
Courtesy of Saladworks
WOWorks teams with Combo Kitchen to grow via ghost restaurants
The partnership aims to grow Saladworks and Frutta Bowls at a rate of five to seven locations monthly through 2021.
By Emma Liem Beckett • April 19, 2021 -
Permission granted by La Madeleine
Walmart expands grocerants with la Madeleine, Nathan's Famous
The retailer's tie-up with the hot dog chain is a part of its ghost kitchen trials, and it has partnered with the French bakery and cafe chain on a fast-casual format for 10 Dallas-Fort Worth area stores.
By Catherine Douglas Moran • April 19, 2021 -
Judge dismisses OFW lawsuit against Olive Garden parent over tipping policy
Because One Fair Wage isn't an employee of Darden, it doesn't have standing to challenge its employment practices, a U.S. District Court judge ruled.
By Julie Littman • Updated Sept. 16, 2021 -
Jack in the Box CIO to depart in May
The fast food chain will be "separating" from SVP and CIO Andrew Martin on May 7, according to an SEC filing.
By Katie Malone • April 15, 2021 -
McDonald's will require anti-harassment training at all restaurants in 2022
The training will impact 2 million employees at the chain's 39,000 restaurants worldwide regardless of whether they work at corporate-owned or franchisee-operated locations, CEO Chris Kempczinski announced Wednesday.
By Emma Liem Beckett • April 14, 2021 -
Permission granted by Slice
Slice secures $40M in additional funding
The company plans to expand its vertical platform for its 15,000-plus pizzeria partners, add new products and scale its Slice Accelerates program, which provides $15,000 worth of tech assistance.
By Julie Littman • April 14, 2021 -
Courtesy of Taco Bell
Taco Bell's newest Cantina rolls out with kiosk-only ordering
The Times Square location, which opens Wednesday, also offers 15 order-ahead mobile pickup cubbies, which could be particularly effective for stores without space for drive-thrus.
By Julie Littman • April 13, 2021 -
Retrieved from WoWorks on December 22, 2020
WOWorks pursues acquisitions, ghost kitchens to drive growth
Kelly Roddy, the holding company's CEO, says it plans to buy two to three more brands by the end of the year, as well as increase units via delivery-only locations and franchising.
By Julie Littman • April 12, 2021 -
McDonald's to close hundreds of Walmart locations
The burger chain is pulling out more of its restaurants as the pandemic hurts in-store traffic, The Wall Street Journal reported.
By Jeff Wells • April 9, 2021 -
Permission granted by Taco Bell
Restaurants could see up to 30% check boost from latest stimulus, Rabobank predicts
This forecast is double what the previous two rounds of stimulus checks provided restaurants. During the four weeks immediately after those payments were made, restaurant spending was up 10% to 15%.
By Alicia Kelso • April 7, 2021 -
OpenTable launches restaurant restriction heat map for diners
The reservation platform will also roll out a hub for operators on Thursday called At Your Service, which includes flow controls to limit the number of covers or parties that can book a reservation.
By Alicia Kelso • April 6, 2021 -
Courtesy of Taco Bell
Taco Bell expands PTO benefits for managers, eyes filling 5K positions
At 1,200 company-owned locations, general managers will receive up to four weeks of accrued vacation time annually and additional parental leave.
By Julie Littman • April 6, 2021 -
Retrieved from Starbucks on June 03, 2020
Starbucks will use analytics to track promotion decisions in diversity push
Other initiatives, including the hire of an independent labor economist, come after Starbucks resolved EEOC allegations of discriminatory practices against the chain.
By Julie Littman • April 5, 2021 -
Retrieved from C3 on March 31, 2021
New deal looks to bring ghost kitchens to apartment communities
C3 is partnering with Akara Living to integrate ghost kitchens into one of its residential properties, offering dining options like Umami Burger and Krispy Rice.
By Alicia Kelso • April 1, 2021
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