Operations: Page 51
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Permission granted by Chipotle/ Design by Adeline Kon/Restaurant Dive
Deep DiveRetention is key to solving the restaurant industry's labor crisis
As many restaurants struggle to bring on employees, others have had success with keeping their workers by creating a positive company culture, boosting benefits and offering clear paths for career growth.
By Julie Littman • May 18, 2021 -
Retrieved from Focus Brands on May 17, 2021
Auntie Anne's debuts first drive-thru in Texas
The 1,200-square-foot franchised location near Dallas is co-branded with Jamba.
By Emma Liem Beckett • May 17, 2021 -
Explore the Trendline➔
Wavebreakmedia via Getty Images
TrendlineBack-of-house Technology
From voice AI at the drive-thru to robot-powered makelines, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover.
By Restaurant Dive staff -
Permission granted by Wendy's
Wendy's pursues ghost kitchens, says 30% of new units will be nontraditional
The chain's U.S. digital business grew to roughly 7.5% of sales in Q1 2021 thanks to increases in mobile ordering and delivery, inspiring store designs with delivery drivers in mind, Chief Development Officer Abigail Pringle said.
By Emma Liem Beckett • May 14, 2021 -
McDonald's raises pay at US corporate stores ahead of planned worker strike
McDonald's is raising hourly wages by an average of 10% at its U.S. company-owned restaurants, impacting more than 36,500 employees. Ninety-five percent of the chain's U.S. footprint will not be affected, however.
By Emma Liem Beckett • May 13, 2021 -
Courtesy of IHOP
Following first quarter rebound, Applebee's, IHOP parent hires new CFO
On June 14, Vance Chang will replace Dine Brand's corporate controller and interim CFO Allison Hall, who is moving into the chief accounting officer role.
By Jane Thier • May 13, 2021 -
Retrieved from Chick-fil-A on May 07, 2020
Chick-fil-A will launch a virtual brand in Nashville
While the chain has tested ghost kitchens, this appears to be its first virtual brand. The concept, called Little Blue Menu, will serve Chick-fil-A's classic menu alongside roasted chicken and wings.
By Julie Littman • May 13, 2021 -
Rosie Bradbury/Industry Dive
Sweetgreen files for IPO
The news comes on the heels of a $156 million cash infusion led by Lone Pine Capital in January, as well as the chain's plans to pilot a drive-thru this year and invest in suburban expansion.
By Emma Liem Beckett • Updated June 21, 2021 -
Courtesy of Subway
Subway goes on a hiring spree for 40K workers
Despite a history of sluggish unit and sales growth, the chain looks to fill roles ranging from entry-level to management after closing 10% of its units last year.
By Alicia Kelso • May 11, 2021 -
Photo illustration by Adeline Kon/Restaurant Dive; photograph by Justin Sullivan via Getty Images
Deep DiveHelp wanted: How chains are adjusting hiring tactics to boost staffing
Amid an ongoing labor shortage, major restaurant brands are experimenting with mass hiring events, bonuses, pay raises and streamlined application processes to attract much-needed employees.
By Julie Littman • May 11, 2021 -
Joe Raedle via Getty Images
Deep DiveHow the labor shortage is shifting restaurant strategy
Diners are returning in droves as COVID-19 dining room restrictions ease, but staff are hard to come by, creating a difficult balancing act for operators trying to recoup lost revenue.
May 11, 2021 -
Chris Hondros via Getty Images
Deep DiveUp from the ashes: Restaurant CFOs prepare for boom
Profit-hungry restaurant CFOs blindsided by the pandemic get ready for robust economic growth, offering lessons for leaders in less-stressed industries.
By Jim Tyson • May 10, 2021 -
Courtesy of Chipotle
Chipotle to boost average hourly earnings to $15 by end of June
The chain also plans to hire 20,000 employees in the U.S. and is offering referral bonuses for crew members, apprentices and general managers.
By Julie Littman • May 10, 2021 -
Opinion
Why restaurants need to be digital now
To thrive in an increasingly online marketplace, restaurants need to invest in technologies that help manage the customer relationship and manage delivery automation, says Hypertrack founder and CEO Kashyap Deorah.
By Kashyap Deorah • May 7, 2021 -
Sarah Silbiger via Getty Images
Report: 76% of restaurant workers plan to leave jobs over low wages, tips
If these workers had a full, stable living wage, 78% said they would stay in their positions, according to a One Fair Wage report.
By Julie Littman • May 6, 2021 -
Five Guys franchisee opens the chain's first US ghost kitchen
Encore Restaurants, the largest Five Guys franchisee, opened a delivery-only location in Garland, Texas, on May 1, joining a growing list of chains using this channel for expansion.
By Alicia Kelso • May 5, 2021 -
Courtesy of Uber Pressroom
Uber and Gopuff link up on 'everyday essentials' e-shop
The deal marks the first time Uber has partnered with a vertically integrated delivery business, reflecting the company's push to diversify its delivery arm in a bid to reach profitability.
By Jeff Wells • May 5, 2021 -
Krispy Kreme files for $100M IPO
The company shared in a Form S-1 document Tuesday that it will use the money to pay off outstanding debt.
By Julie Littman • Updated June 1, 2021 -
Adeline Kon/Restaurant Dive
Deep DiveNow hiring: How the labor shortage is squeezing full-service restaurants
Foodservice workers burnt out by the segment's recent instability are leaving for other industries or living on high unemployment benefits, sparking a staffing crisis as dining rooms open.
By Julie Littman • May 4, 2021 -
Courtesy of Saladworks
Saladworks sees path to 'hundreds' more locations inside grocery stores
After capitalizing on shuttered salad bars nationwide, the restaurant chain plans to accelerate its rollout of full-service and ghost kitchen sites.
By Jeff Wells • May 4, 2021 -
Permission granted by Starbucks
Starbucks says it will help distribution partners struggling with labor shortages
Delayed or disrupted fulfillment from distribution centers to stores are possible if Starbucks delivery partners can't find the labor they need to move goods.
By A.B. Brown • May 3, 2021 -
Permission granted by Wow Bao
Wow Bao to open ghost kitchen locations in Walmart stores
The chain is already on its way to reaching 1,000 locations this year, and its new 100-unit partnership with Ghost Kitchen Brands will allow it to enter into the grocery store space.
By Julie Littman • May 3, 2021 -
Modern Restaurant Concepts tested ghost kitchens but won't pursue them
CEO Rob McColgan said driving diner awareness in trade areas without physical locations was too challenging, but shared virtual brand Honest Pizza Co. has been successful and could be scaled across its network.
By Emma Liem Beckett • May 3, 2021 -
Courtesy of Shake Shack
Shake Shack aims for gender parity, 50% POC restaurant leadership by 2025
The QSR is also striving for 30% of corporate leadership roles to be made up of people of color and has launched a training program to provide shift managers with skills to advance.
By Alicia Kelso • April 29, 2021 -
Courtesy of Uber
New Uber feature allows users to pick up restaurant orders during their ride
The company also announced other updates, including the ability for a customer to make multiple orders at one time and pre-ordering when an establishment is closed.
By Emma Liem Beckett • April 29, 2021 -
Anna Hrushka/Restaurant Dive
Businesses can only expect limited boost from stimulus checks: Fed study
Households have channeled federal stimulus checks primarily towards savings or reducing debt, giving businesses just a limited lift from consumer spending, according to the New York Federal Reserve.
By Jim Tyson • April 28, 2021
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