Operations: Page 9
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Ethan Miller via Getty Images
Hooters’ alleged colorism costs $250,000 in EEOC case
Following the layoff of about 43 employees in the Greensboro, North Carolina area in response to the COVID-19 pandemic, Hooters allegedly rehired workers who were predominantly White or had lighter skin.
By Caroline Colvin • Oct. 25, 2024 -
Michael M. Santiago via Getty Images
McDonald’s E. coli outbreak has sickened 75 people
An additional 26 individuals said they fell ill after eating at the fast food chain, according to a Friday update from the CDC.
By Julie Littman • Oct. 25, 2024 -
Michael M. Santiago via Getty Images
Lawsuit accuses McDonald’s of negligence over E. coli outbreak
In what appears to be the first lawsuit filed over the deadly outbreak, a Colorado customer who became ill after eating a Quarter Pounder also accused the chain of product liability and breach of warranties.
By Julie Littman • Oct. 25, 2024 -
Mario Tama via Getty Images
McDonald’s grilled by senators on price increases
The chain said the lawmakers contorted facts and made inaccurate claims, and that their concerns reflect a lack of understanding of its franchising model.
By Julie Littman • Oct. 24, 2024 -
David Ryder via Getty Images
Starbucks’ US sales down as traffic nosedives
CEO Brian Niccol said the chain will address issues with its complex menu, pricing architecture and mobile order and payments system.
By Julie Littman • Oct. 23, 2024 -
Brandon Bell via Getty Images
McDonald’s takes Quarter Pounders off the menu at a fifth of restaurants after E. coli outbreak
The CDC said that 49 people fell ill after eating the burgers, but an analyst said comparisons to Chipotle’s past outbreaks were premature.
By Julie Littman • Oct. 23, 2024 -
Justin Sullivan via Getty Images
Denny’s to shutter 150 underperforming stores
An extensive review of all the chain’s restaurants revealed 265 locations never fully recovered from the COVID-19 pandemic.
By Julie Littman • Oct. 23, 2024 -
Courtesy of Red Lobster
Red Lobster hires Yum Brands vet as CFO
Bob Baker brings 30 years of restaurant experience to the brand that emerged from Chapter 11 in September.
By Julie Littman • Oct. 23, 2024 -
M.O. Stevens. (2009). Retrieved from Wikimedia Commons.
Shari’s closes remaining Oregon restaurants
The casual chain, which had 42 locations in the state at the beginning of this year and has faced financial difficulties, has an estimated 17 locations left in the Northwest.
By Julie Littman • Oct. 22, 2024 -
Brandon Bell via Getty Images
Chick-fil-A is tops for reputation, new report shows
However, customers were increasingly upset over the chain’s rising prices — a sentiment shared across fast food customers, according to Chatmeter data.
By Julie Littman • Oct. 22, 2024 -
Courtesy of Jollibee
Jollibee launches first loyalty program
Members will gain access to exclusive deals and product news as well as give feedback on new menu items.
By Julie Littman • Oct. 22, 2024 -
Spencer Platt via Getty Images
Amex Q3 restaurant spending growth edges down
The card issuer has recently focused on courting cardholders hungry for restaurant services, but last week reported spending growth in that category had waned.
By Lynne Marek • Oct. 21, 2024 -
Courtesy of Fuzzy's Taco Shop
Fuzzy’s Taco Shop names new president, COO
The Dine Brand chain promoted Patrick Kirk to the dual role of president and CMO and hired Marshall Claycamp from sister brand IHOP as its COO.
By Julie Littman • Oct. 21, 2024 -
Drazen Zigic via Getty Images
OpinionServing the electorate: Restaurants and voters share common ground this election
Inflation, the job market, economy, taxes and immigration reform are key issues impacting operators ahead of the election, writes the National Restaurant Association’s Michelle Korsmo.
By Michelle Korsmo • Oct. 18, 2024 -
Courtesy of Richtech Robotics
Richtech Robotics to open 20 more automated restaurants inside Walmart stores
The tech company, which uses robotic arms to create drinks, will become a Ghost Kitchens America franchisee as part of its expansion plans.
By Julie Littman • Oct. 18, 2024 -
Courtesy of Chick-fil-A
Chick-fil-A to open first Singapore restaurant, enter Asia in 2025
The chicken chain will invest $75 million over 10 years to support its expansion within Singapore, which will provide a gateway into the rest of the continent.
By Julie Littman • Oct. 17, 2024 -
Courtesy of Dickey's
Dickey’s enhances menu with Southern-inspired fare
The new menu accompanies recent strategic initiatives that include ceasing expansion of its non-barbecue brands and reinvesting in its traditional restaurants.
By Julie Littman • Oct. 16, 2024 -
Courtesy of Kraft Heinz
Kraft Heinz ‘betting big’ on reaching consumers away from home
The ketchup and Mac & Cheese maker said its foodservice unit is “an integral strategic building block” to growing its business and raising brand awareness.
By Christopher Doering • Oct. 16, 2024 -
Permission granted by Restaurant Technologies
Sponsored by Restaurant Technologies3 ways kitchen automation reduces costs for restaurants
Here are three ways kitchen automation can directly impact the bottom line.
Oct. 14, 2024 -
franckreporter via Getty Images
Sponsored by MARS FoodservicesHow restaurants can thrive in the experience economy
Consumers are focusing on experiences rather than material goods, and restaurants are in the sweet spot to take advantage of this “experiential economy.”
Oct. 14, 2024 -
Permission granted by Rusty Taco
Q&A // Meet the execHow Rusty Taco’s president is plotting sustainable growth
Daniel Smith, who joined the chain earlier this year, is restructuring corporate to assist operators, boost franchise communication and optimize its business.
By Julie Littman • Oct. 9, 2024 -
Permission granted by Noodles & Company
Noodles & Company brings new flavors to menu with 3 dishes
The fast casual chain’s transformation will touch two-thirds of the menu and will fill in flavor gaps with items like Chipotle Chicken Cavatappi.
By Julie Littman • Oct. 9, 2024 -
Scott Olson via Getty Images
Study: Chick-fil-A leads in drive-thru satisfaction, Taco Bell in speed
Intouch Insight’s drive-thru study found across-the-board improvements in chains’ speed. The firm added Raising Cane’s to its ranking for the first time.
By Aneurin Canham-Clyne • Oct. 7, 2024 -
Courtesy of Woworks
Woworks opens first Barberitos redesign in Florida
Two years after Woworks bought the fast casual brand, a newly imagined storefront opened in Temple Terrace, Florida, in September.
By Julie Littman • Oct. 3, 2024 -
Justin Sullivan via Getty Images
Panera undertakes more corporate layoffs
An unspecified number of employees have been cut from its St. Louis and Newton, Massachusetts support centers, marking its second layoff round in 11 months.
By Julie Littman • Oct. 2, 2024
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