GoTo Foods launches drone delivery in Texas

Through a partnership with DoorDash and Wing, the company will offer fast delivery from select restaurants in Frisco, Fort Worth and Plano.

By Julie Littman • Aug. 11, 2025

How Roaming Goat uses Square Handheld to expand its footprint

Jacob Paronyan founded Roaming Goat to celebrate Armenian cuisine, culture. Square helps him grow.

Aug. 11, 2025

Explore the Trendline➔

Back-of-house Technology

From AI-enhanced POS systems and analytics to robot-powered kitchen equipment, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover. 

By Restaurant Dive staff

Little Caesars offers robotic delivery in LA with Serve

The deal is part of Serve and Uber Eats’ plan to deploy upwards of 2,000 delivery robots by the end of 2025.

By Aneurin Canham-Clyne • Aug. 6, 2025

Yum Brands turns to AI to aggregate social media, third-party reviews

The Byte system of AI technologies is helping power advanced Voice of the Customer tools while improving the drive-thru experience, executives said on a Q2 2025 earnings call.

By Bryan Wassel • Aug. 6, 2025

When tech systems go down, so does lunch: The fragility of America’s foodservice empire

Service stops when systems fail. The smartest foodservice brands design resilience before disaster.

Aug. 4, 2025

Wingstop eyes loyalty program pilot for Q4

The fast casual chain will leverage learnings from 60 million digital customers as part of its upcoming launch to create a differentiated membership program.

By Julie Littman • Aug. 1, 2025

4 takeaways from Starbucks’ customer experience plans

The company is laying the foundations to make Starbucks “once again the gold standard in customer service” and is planning to revamp its loyalty program next year, CEO Brian Niccol said.

By Bryan Wassel • July 31, 2025

Wingstop’s smart kitchen system cuts ticket time nearly in half

The fast casual chain’s digital kitchen display system, now deployed in at least 1,000 restaurants, is increasing comparable sales and improving accuracy.

By Julie Littman • July 31, 2025

White Castle offers robot delivery in Chicago with Uber Eats, Coco

The slider chain said delivery robots may help it reduce parking lot congestion and speed up service.

By Aneurin Canham-Clyne • July 29, 2025

Chipotle to boost catering with high-efficiency equipment rollout

The chain will test a new catering system in 60 restaurants and expects the channel, which only makes up about 1% to 2% of orders, to be a significant growth opportunity.

By Julie Littman • July 25, 2025

Taco Bell boosts fan-created mobile orders with free advertising

Fan Style encourages mobile ordering and creativity by rewarding users each time someone purchases their custom order once it’s been shared.

By Sara Karlovitch • July 24, 2025

Want a great quick-service restaurant experience? Keep it fast and efficient

Customers are happier with human-led ordering at the counter or the drive-thru than they are with using kiosks, according to a Qualtrics Instant Insights survey.

By Bryan Wassel • July 23, 2025

Worker says Dunkin’ franchisee retaliated after she researched tip law

“That’s AI,” the worker’s supervisor allegedly said in response to her findings. “That’s not real.”

By Emilie Shumway • July 21, 2025

How your restaurant can scale without the strain

Restaurants are racing to modernize — but scaling tech across locations can be a burden.

July 21, 2025

Wyndham, Grubhub partner on food delivery to 6K hotels

Through the collaboration, guests staying across Wyndham’s entire U.S. portfolio will have access to online ordering and added perks like free delivery.

By Jenna Graber • July 18, 2025

Bojangles to install EV charging stations

The QSR chain will begin installation during Q4 2025, and will have stations accessible at many of its locations next year.

By Julie Littman • July 14, 2025

Potbelly updates website, app as part of digital transformation

These digital channels will include a reorder function and “Quick Add” option for a faster checkout experience. 

By Julie Littman • July 14, 2025

Two lanes for AI-powered order taking in drive-thrus: Humanization vs. transparency

While mimicking a human voice can lead to more emotionally engaging guest interactions, the stakes are higher for brands, with robotic-sounding voices offering greater transparency, says Hi Auto’s Eyal Shapira.

By Eyal Shapira • July 8, 2025

Olo sells itself for $2B

The tech firm, which went public in 2021, will now become a private company following this transaction.

By Julie Littman • July 3, 2025

Love’s deploys ordering kiosks at 112 Arby’s restaurants

This continues the retailer’s ongoing investment into remodeling and updating its stores to have a more modern look and feel.

By Brett Dworski • July 1, 2025

Uber Eats, Serve Robotics roll into Atlanta

The robotics firm will offer delivery to about 50,000 Atlanta residents as it continues expanding its partnership with Uber Eats.

By Aneurin Canham-Clyne • June 26, 2025

DoorDash drone delivery takes off in Texas

Flytrex will provide the service within the Dallas-Fort Worth area from dozens of restaurants, including Papa Johns.

By Julie Littman • June 26, 2025

Rewriting the playbook: How a new generation of restaurateurs is beating rising costs

With costs soaring, the old strategies have hit a wall. Hear from restaurateurs rewriting the rules.

June 23, 2025

How Chip City baked its way to million dollar investments and 45 locations

It started with a love of cookies. A focus on customers and the right tools led to business success.

June 23, 2025

McDonald’s appoints US CIO

Valerie Ashbaugh is set to switch positions with long-time tech chief Whitney McGinnis, who will now be senior vice president, commercial products and platforms.

By Julie Littman • June 18, 2025