Technology: Page 5
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4 tech upgrades that can drive foodservice sales
AI-powered ordering, back-office training programs and more can help improve operations and boost revenue for c-stores’ growing meals businesses.
By Amanda Baltazar • Jan. 17, 2024 -
Taco Bell stages Las Vegas fan experience ahead of Super Bowl LVIII
A gathering in the style of tech conferences will preview new products and partnerships coming in 2024, all against a big game backdrop.
By Peter Adams • Jan. 12, 2024 -
Explore the Trendline➔
Wavebreakmedia via Getty ImagesTrendlineBack-of-house Technology
From voice AI at the drive-thru to robot-powered makelines, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover.
By Restaurant Dive staff -
Retrieved from Taco Bell Corp. on August 25, 2022
Yum names Pizza Hut exec as chief digital and technology officer
Joe Park, who directed the rollout of Pizza Hut’s managerial tool HutBot and early deployments of Dragontail AI, assumes his role on March 1.
By Aneurin Canham-Clyne • Jan. 11, 2024 -
Retrieved from Maizano on November 27, 2023Deep Dive
7 restaurant industry trends to watch in 2024
Development costs will remain high and service fees could frustrate diners, but personalized offers and labor-saving tech may give brands an edge.
By Emma Liem Beckett , Aneurin Canham-Clyne , Julie Littman • Jan. 10, 2024 -
Sponsored by Square
Opening a restaurant? These are the metrics that actually matter
Here are key findings to help operators understand what strong business metrics look like, and make better business decisions moving forward.
By Ming-Tai Huh, GM of Restaurants at Square • Jan. 8, 2024 -
Chowly buys digital marketing platform Targetable
The addition of the marketing technology will allow Chowly to help its restaurant clients boost their online ordering traffic.
By Julie Littman • Jan. 4, 2024 -
Retrieved from Burger King Brazil on December 21, 2023
Burger King turns hangovers into discounts with facial recognition
In the tradition of its “Whopper Detour” and “Burn that Ad” campaigns, the chain’s latest stunt uses mobile technology to drive engagement.
By Chris Kelly • Dec. 21, 2023 -
Wingstop names CIO
Chris Fallon joins the wing brand as it prepares to roll out a $50 million in-house technology platform built to allow it to leave Olo’s system.
By Aneurin Canham-Clyne • Dec. 15, 2023 -
Chipotle invests in regenerative farming robots
The restaurant chain is looking to reduce its dependence on conventional fertilizer with a fleet of autonomous, weed-cutting bots.
By Sarah Zimmerman • Dec. 14, 2023 -
Retrieved from Wendy's on December 11, 2023
Wendy’s franchisees can pilot drive-thru AI in 2024
Wendy’s FreshAI, a partnership with Google Cloud, used drive-thru chatbots to shave 22 seconds off service times at a Columbus, Ohio, test site compared to the local market average.
By Julie Littman • Dec. 11, 2023 -
McDonald’s doubles down on geofencing
The chain will expand its Ready on Arrival mobile pickup technology, which can trim wait times by about 60 seconds, in its top six markets by 2025.
By Emma Liem Beckett • Dec. 11, 2023 -
Uber Eats adds marketing tools to bolster restaurants’ holiday sales
The delivery aggregator added holiday happy hours, multi-location offers and percentage-off offers to help restaurants attract new and existing consumers.
By Julie Littman • Dec. 8, 2023 -
McDonald’s taps Google Cloud to super-size analytics, AI
The fast food giant said it plans to leverage the hyperscaler’s hardware and software capabilities across thousands of locations worldwide.
By Matt Ashare • Dec. 8, 2023 -
Dave & Buster’s sees future in revamped restaurants and loyalty growth
The restaurant chain is remodeling its store fleet and enhancing its loyalty program with personalized offerings.
By Bryan Wassel • Dec. 7, 2023 -
Retrieved from CaliExpress by Flippy on December 05, 2023
Miso Robotics to open autonomous restaurant in California
CaliExpress by Flippy was created in partnership with Cali Group and PopID and uses robotic arms to cook burgers and fries, requiring minimal human labor.
By Julie Littman • Dec. 6, 2023 -
Sponsored by Square
For most restaurants, the AI revolution will start small
Tech leader and operator Ming-Tai Huh on how AI can measurably increase your bottom line through small improvements.
By Ming-Tai Huh, GM of Restaurants at Square • Dec. 4, 2023 -
Kitchen United will sell or close all physical units, pivot to software
The ghost kitchen pioneer, which raised $100 million last year to expand its food halls, began to offload its physical locations months ago. It has already shuttered its Kroger outposts, which made up 44% of its footprint.
By Aneurin Canham-Clyne , Catherine Douglas Moran • Updated Nov. 29, 2023 -
Sponsored by EverPass Media
Don’t miss out! Bring two exclusive NFL games and more premium content to your guests with EverPass Media
Learn how your business can stream exclusive NFL games, Big Ten basketball and more through Peacock Sports Pass via EverPass Media.
Nov. 27, 2023 -
Digital payments have increased restaurant tips. But is it backfiring?
Some diners feel pressured by tipping digitally in front of employees, which can hurt restaurant traffic, but experts say there are best practices that can ease customer trepidation.
By Danielle McLean • Nov. 21, 2023 -
Why ghost kitchen pioneers want to say goodbye to the name
Omnichannel business, a focus on operations and reasonable growth timetables set the stage for ghost kitchens’ second act.
By Aneurin Canham-Clyne • Nov. 21, 2023 -
Presto lays off 17% of global workforce
The staff reduction, which may impact around two dozen employees, is part of the technology company’s strategy to reduce costs, boost profitability and streamline operations.
By Julie Littman • Nov. 17, 2023 -
Remy Robotics opens bot-run ‘Better Days’ kitchen in NYC
The concept employs machines that use artificial intelligence to cook hundreds of menu items in kitchens as small as 200 square feet.
By Emma Liem Beckett • Nov. 10, 2023 -
Wingstop drops Olo in favor of $50M in-house tech
The chain, which represents 3% of Olo’s revenue, will roll out a proprietary tech stack in 2024 designed to provide more personalization and drive frequency.
By Aneurin Canham-Clyne • Nov. 8, 2023 -
Toast’s growth slows
The restaurant fintech noticed “a modest slowdown” in same-store sales in the latter half of Q3 that continued into October, the company’s CFO said Tuesday.
By Caitlin Mullen • Nov. 8, 2023 -
Sweetgreen accelerates deployment of automated kitchens
The salad chain opened its first Infinite Kitchen this year and has seen improvements to throughput, order accuracy, portioning and diner experience.
By Julie Littman • Nov. 6, 2023