ChowNow lays off almost 100 employees

The company, which helps restaurants create digital ordering storefronts across multiple social platforms, said the job cuts will ensure long-term stability.

By Julie Littman • July 15, 2022

What's next for Gopuff and rapid delivery as the young industry hits 'an inflection point'?

The company’s struggles and those of newer startups in the space could offer an opening for established grocers, sources say.

By Jeff Wells , Sam Silverstein , Catherine Douglas Moran • July 15, 2022

Study: Dine-in tips have increased despite inflation

Tip percentage growth has slowed, however, and tips on online orders have shrunk even as the number of online orders has risen, Lightspeed data finds. 

By Alicia Kelso • July 12, 2022

Nextbite faces second round of layoffs

Nextbite is laying off an undisclosed number of employees following an earlier round of job cuts in April, when the company shed less than 10% of its staff.

By Alicia Kelso • July 11, 2022

BurgerFi and Gopuff expand delivery nationwide

Following a 90-day trial in Florida, the companies are bringing BurgerFi’s products to more than 30 Gopuff food halls throughout the U.S.

By Aneurin Canham-Clyne • July 7, 2022

Grubhub, Amazon partner to expand Grubhub+ membership

Amazon will be given warrants worth 2% in Grubhub shares, and access to additional shares if it brings more customers to Grubhub.

By Julie Littman • July 6, 2022

DoorDash patent application hints at autonomous vehicles under consideration

While the company said patents don’t necessarily mean a product is under development, it is actively seeking ways to use robotics to supplement its Dasher community. 

By Julie Littman • June 30, 2022

Grubhub CEO: A strong partnership is preferred as company mulls future

Just Eat Takeaway is focused on improving its U.S. business, but a sale isn’t off the table, Grubhub CEO Adam DeWitt said at the Wall Street Journal’s Global Food Forum.

By Julie Littman • Updated June 29, 2022

Qdoba launches first virtual brand

Pure Gold by Qdoba, which has queso-centric menu items, will be available in select markets including Denver, Indianapolis and Michigan.

By Julie Littman • June 28, 2022

Massachusetts court tosses gig work ballot initiatives backed by Uber, DoorDash

The proposals, which are similar to Prop 22, would have classified food delivery drivers as independent contractors but granted them some benefits.

By Aneurin Canham-Clyne • June 15, 2022

Grubhub adds instant pay option for delivery drivers

Instant Cashout via Direct to Debit will be available this month and allows Grubhub’s couriers to deposit earnings to an eligible bank debit card. 

By Alicia Kelso • June 15, 2022

Food delivery startup Wonder raises $350M

The platform, in which chefs cook meals curbside from mobile food vans, currently services 130,000 households in New Jersey.

By Julie Littman • June 14, 2022

DoorDash launches in-app reviews

The platform also features dish recommendations from local customers and curated lists that feature popular, trending and top-rated restaurants nearby. 

By Alicia Kelso • June 13, 2022

Panera opens first digital-only restaurant

While the unit will initially offer only delivery and pickup service, the company said it may consider adding in-store kiosks and catering in the future. 

By Julie Littman • June 10, 2022

Lunchbox acquires NovaDine to improve offerings for enterprise chains

The transaction will enable restaurants to manage digital guest experiences from a single operating system and increase Lunchbox’s scale.  

By Alicia Kelso • June 8, 2022

Foxtrot names former Taco Bell executive as president and CFO

Liz Williams will lead the upscale c-store chain’s implementation of new inventory and delivery operations while also overseeing its development of an expanded range of prepared foods.

By Sam Silverstein • June 8, 2022

Ghost Financial wants to reverse ghost kitchens' low success rates

GhostU provides MasterClass-style videos and interactive workshops for operators seeking strategies to build and scale a virtual restaurant business.

By Julie Littman • June 8, 2022

Tim Hortons US debuts first drive-thru-only model

The first drive-thru only model restaurants will open this summer in several states including West Virginia, Ohio, Michigan and New York.

By Alicia Kelso • June 7, 2022

Survey: 44% of drivers prefer flexibility of ride-sharing over pizza delivery jobs

High gas prices have pushed one-third of drivers who previously delivered food to now only service ride-sharing requests, according to BTIG research.

By Alicia Kelso • June 3, 2022

Grubhub launches MasterChef Table virtual restaurant nationwide

The concept, which will be facilitated through restaurant partners, will be available to order in over 20 markets.

By Julie Littman • June 1, 2022

Chick-fil-A tests autonomous delivery in Austin, Texas

Refraction AI, which offers self-delivery technology, tele-operations and delivery robots that use the bike lane, will be deployed at two locations in the city. 

By Julie Littman • May 31, 2022

Wow Bao launches virtual loyalty program through Paytronix

Bao Bucks could grow revenue for partner restaurants and secure Wow Bao's customer base, which can now access its menu at over 600 host kitchens. 

By Aneurin Canham-Clyne • May 20, 2022

Uber Eats adds voice ordering, pilots autonomous delivery

The food delivery provider rolled out several delivery products on Monday, as well as in-stadium ordering and vouchers for events.

By Julie Littman • May 16, 2022

Gopuff launches first restaurant brand under its Kitchen division

The Mean Tomato will offer New York City-style pizzas that customers can add to their orders of snacks, drinks and other impulse buys.

By Jeff Wells • May 11, 2022

How Papa Johns is weathering the driver shortage

As labor challenges weigh on Domino’s and Pizza Hut, Papa Johns’ third-party delivery partnerships are helping the chain fulfill demand during peak hours.

By Julie Littman • May 10, 2022