Digital food orders persist beyond pandemic

“Some in the foodservice industry feared that online ordering would ‘kill restaurants,’ but it’s becoming increasingly clear that these orders have done just the opposite, acting as a lifeline,” a recent Paytronix report says.

By Jonathan Berr • May 10, 2022

Study: Inaccurate delivery order can erode diner loyalty

Sixty-three percent of consumers have experienced at least one incorrect delivery order in the past year, per eduMe research, and a majority of diners pin the blame on restaurants.

By Alicia Kelso • May 9, 2022

Sweetgreen to open first pickup-only location in DC

The dining room-free format features grab-and-go shelves and will only take orders placed on its website, app or third-party marketplaces. 

By Julie Littman • May 6, 2022

Grubhub's new corporate card lets employees order food at home or in the office

Employers with a Grubhub Corporate Account can set parameters on when workers can use the pay card or choose to give them a daily or weekly credit.

By Alicia Kelso • May 4, 2022

DoorDash expands its shared kitchen concept to NYC

DoorDash Kitchens will offer a dine-in option from five concepts in addition to late-night takeout and delivery at its Brooklyn location.

By Alicia Kelso • May 3, 2022

DoorDash extends its gas rewards benefit as fuel prices remain high

The program, which provides drivers 10% cash back on gas purchases on a prepaid Visa card, will now run through August.

By Alicia Kelso • May 2, 2022

How Domino's plans to get its US business back on track

After reporting negative same-store sales during the first quarter, the company is looking to boost menu pricing, lean into third-party call centers and offer delivery drivers more flexibility.

By Julie Littman • April 29, 2022

Report: 41% of independent restaurants operate virtual brands

Sixty-eight percent of respondents report their virtual restaurants are permanent additions, surveys by Grubhub and Technomic find. 

By Aneurin Canham-Clyne • April 27, 2022

Activist investor: JET's Grubhub purchase is a 'capital allocation mistake'

Cat Rock Capital Management, which owns 6.9% of shares in Just Eat Takeaway, urged investors to vote against JET's CFO and supervisory board.  

By Julie Littman • April 25, 2022

White Castle plans takeout-only unit next to its busiest restaurant

The new 1,800-square-foot unit in Orlando, Florida, will only offer pickup and delivery for digital orders as off-premise restaurant demand holds steady.

By Alicia Kelso • April 22, 2022

Just Eat Takeaway considering sale of Grubhub

JET CEO Jitse Groen confirmed Wednesday the company is in active discussions for a strategic partnership and/or a partial or full sale of its U.S. subsidiary, which it bought in 2020.

By Julie Littman • April 20, 2022

DoorDash launches DashPass for Students

The $4.99 monthly subscription gives U.S. college students access to free delivery from grocers, convenience stores and restaurants.

By Julie Littman • April 11, 2022

US Chamber of Commerce supports challenge to NYC's permanent delivery fee caps

The Chamber said in an amicus brief filed last week that price caps lead to longer wait times and smaller delivery radiuses, which could slash revenue for restaurants and drivers. 

By Julie Littman • April 6, 2022

Kroger launches restaurant supply business

The grocer now offers next-day delivery in the greater Dallas area aimed at small and independent establishments.

By Jeff Wells • April 6, 2022

Flytrex and Brinker International bring drone delivery partnership to Texas

Flytrex's expansion into Texas follows its growth in North Carolina, where the company has entered three markets since September 2020.

By Alicia Kelso • April 1, 2022

Gopuff laying off 3% of its global workforce

The rapidly expanding company is cutting hundreds of positions as it faces funding challenges and a need to realign as a global business.

By Jeff Wells • April 1, 2022

Sodexo will use robotic delivery to offer virtual brands on college campuses

The foodservice giant will offer brands from Virtual Dining Concepts, which includes brands like MrBeast Burger, to its Bite mobile app.

By Aneurin Canham-Clyne • March 29, 2022

Waitr adjusts driver pay, adds new GasCard program

The delivery firm will give drivers 5% off on gas from all major gas stations as prices at the pump maintain record highs. 

By Alicia Kelso • March 24, 2022

DC Attorney General sues Grubhub over hidden fees

The complaint alleges Grubhub offered delivery from over 1,000 District restaurants without their consent, but Grubhub denies violating local laws.

By Aneurin Canham-Clyne • March 22, 2022

BurgerFi teams with Gopuff for late-night delivery in Florida

The first of its kind for Gopuff, the partnership is part of BurgerFi's larger strategy to expand via delivery and ghost kitchens.

By Julie Littman • March 22, 2022

Gopuff names new head of Kitchen division

Amelia Riba brings international experience to the role, having previously served as chief brand officer for Pizza Hut in Europe and Latin America.

By Jeff Wells • March 21, 2022

DoorDash, Grubhub offer drivers relief for gas costs

All three of the major delivery platforms have announced initiatives to alleviate costs as prices at the gas pumps continue to rise. 

By Thai Phi Le , Emma Liem Beckett • Updated March 16, 2022

Uber Eats customers must pay fuel surcharges starting tomorrow

An additional $0.35 to $0.45 will be added on delivery orders in nearly every national market through May to help couriers manage spiking gas prices.

By Emma Liem Beckett • March 15, 2022

DoorDash flexes diversification with accelerator to support minority CPG businesses

The program helps cement the company's status as a multi-platform aggregator — an expansion that may be key to protecting profitability in the long term.

By Alicia Kelso • March 14, 2022

Uber Eats brings back group ordering with enhanced features

The delivery aggregator's group ordering now includes bill-splitting options, as well as deadlines and auto-reminders.

By Alicia Kelso • March 9, 2022