Delivery: Page 27
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Chick-fil-A now delivers out of DoorDash Kitchens
The chain's virtual kitchen in Redwood City, California, began delivery in early November, but can reach seven additional markets in the Bay Area.
By Julie Littman • Nov. 14, 2019 -
DoorDash delivery workers earn 12.5% more on average under new pay model
Overall Dasher earnings including tips rose $1.30 in October, the platform's first full month under the payment system, according to a company blog post.
By Emma Liem Beckett • Nov. 13, 2019 -
Q&A
Lunch Break: Applebee's VP of strategy dishes on the power of direct delivery
Developing direct delivery alongside a portfolio of third-party partnerships can expand a restaurant's reach and maintain control of diner relationships, Scott Gladstone told Restaurant Dive.
By Emma Liem Beckett • Nov. 12, 2019 -
Former Uber CEO's CloudKitchens got $400M in funding from Saudis
With funding from Saudi Arabia's Public Investment Fund, the company could be valued at $5 billion, and showcases growing interest from investors in virtual kitchen concepts.
By Alicia Kelso • Nov. 8, 2019 -
McDonald's opens 1st ghost restaurant in London
The QSR giant steps into a hotbed of virtual kitchens in the U.K., and says its new location is part of a broader test of different formats.
By Alicia Kelso • Nov. 4, 2019 -
Starbucks margins hit by insatiable appetite for delivery in China
In every country, delivery is an important part of Starbucks' strategy to keep a leg up on competitors, "but it does come at the expense of what would otherwise be much stronger margin expansion," the CFO said.
By Emma Cosgrove • Nov. 1, 2019 -
Deep Dive
A new kind of ghost restaurant is brewing
Uber Eats and Grubhub have leveraged Rachael Ray and Bon Appetit's star power to grow their virtual kitchen footprints. But will these concepts last beyond 15 minute of fame?
By Alicia Kelso • Oct. 31, 2019 -
Uber Eats drivers can now get a degree for free
Drivers and their family members can now access 100% tuition coverage through ASU Online, adding to a growing number of perks available within the food delivery space.
By Alicia Kelso • Oct. 31, 2019 -
Deep Dive
Grubhub revisits non-partnered listings as rivals erode its market share
More restaurants could find themselves offering delivery whether they want to or not with Grubhub's latest strategy to grow listings, a move analysts say was forced by DoorDash's dominance.
By Julie Littman • Oct. 31, 2019 -
Uber Eats pilots cooking classes, dining experiences
The new feature will be available in San Francisco until Nov. 17 and follows recent app enhancements such as pickup and dine-in options.
By Alicia Kelso • Oct. 29, 2019 -
Q4 delivery roundup: Chains end exclusive deals to pursue more diners, market share
Jack in the Box and BBQ Holdings saw delivery sales gains while Chuy's, Papa John's and others expand relationships with more third-party aggregators.
By Julie Littman , Emma Liem Beckett • Updated Nov. 21, 2019 -
Burger King splices doorbell footage into video ad for Uber Eats delivery
The King visited hundreds of Los Angeles homes that had Amazon Ring doorbell cameras, and agency MullenLowe assembled footage into an ad.
By Robert Williams • Oct. 16, 2019 -
Uber will lay off about 350 employees across Eats, rest of system
This downsizing marks the firm's third round of layoffs since August, adding up to over 1,000 job cuts, but CEO Dara Khosrowshahi said it's "the last wave."
By Alicia Kelso • Oct. 15, 2019 -
Pickup app Ritual enters Germany, Hong Kong, Netherlands
The third-party digital platform is in seven countries and aims to partner with 15,000 restaurants by the end of the year.
By Lauren Manning • Oct. 15, 2019 -
DoorDash unveils to-go-only virtual kitchen in Bay Area
DoorDash Kitchens, based in Redwood City, California, will offer delivery and pickup from local and national restaurants such as Nation's Giant Hamburgers, Rooster & Rice, Humphry Slocombe and The Halal Guys.
By Alicia Kelso • Oct. 14, 2019 -
Wendy's expects digital to drive 10% of sales by 2024
Online sales, which includes delivery, are up 325% year-to-date, and the company is making big pushes in delivery, loyalty and its in-app experience to expand its digital customer base.
By Julie Littman • Oct. 11, 2019 -
DoorDash snags 13% lead over Grubhub in share of spend
DoorDash is dominating the delivery segment with 35% market share after big moves, including new partners, increased ad presence and its acquisition of Caviar.
By Julie Littman • Oct. 10, 2019 -
DoorDash orders multichannel campaign with scannable OOH ads
Wendy's, McDonald’s, Chipotle and Chili's are among the restaurants featured in the delivery service's TV spots.
By Dianna Christe • Oct. 7, 2019 -
Uber Works matches gig workers with restaurants
The tech platform aims to help operators navigate a tight labor market, giving app users detailed information about available shifts and tracking workers' productivity.
By Alicia Kelso • Oct. 4, 2019 -
Diners want mobile ordering, but only 18% of restaurant apps offer it
This disconnect could be detrimental to growing off-premise with 91% of consumers placing delivery orders via a brand's app or website in the last year, a National Restaurant Association study shows.
By Alicia Kelso • Oct. 3, 2019 -
Delivery by the numbers: How top third-party platforms compare
Outsourcing delivery comes with some big risks and rewards. Restaurant Dive compared the top five U.S. delivery platforms on commission rates, driver employment status, lawsuit history and more to see how they stack up.
By Julie Littman • Oct. 3, 2019 -
Deep Dive
Delivery profit is elusive. Are hybrid models the answer?
Restaurant execs are challenging the idea that standard third-party partnerships are key to survival in today’s market, but even non-traditional off-premise systems come with obstacles.
By Emma Liem Beckett • Oct. 2, 2019 -
Uber Eats, Rachael Ray to open virtual kitchen
The celebrity chef will offer a limited time menu with meals from her new cookbook in 10 markets through the delivery company's app.
By Alicia Kelso • Sept. 30, 2019 -
How Twitch pushes Grubhub beyond Instagram's 'digital mood board of food porn'
"When I think about gaming, I think it's like the new 'Netflix and chill' for us. Grubhub and gaming go hand in hand," an executive said at Advertising Week.
By Natalie Koltun • Sept. 30, 2019 -
DoorDash data breach affects 4.9M people
Customers, delivery workers and merchants had names, email and delivery addresses, order history, phone numbers and passwords stolen in the May 4 breach, the company confirmed this week.
By Alicia Kelso • Sept. 27, 2019