DC sues DoorDash over tipping model, seeks millions in recovery

The city's attorney general brought a lawsuit against the delivery platform Tuesday, and wants to impose civil penalties for the brand's "deceptive" past practices. 

By Emma Liem Beckett • Nov. 20, 2019

DoorDash may ditch IPO plans for direct listing

With over $2 billion raised and a valuation of nearly $13 billion, the aggregator may not need additional capital through a traditional IPO, which often comes with increased investor pressure and scrutiny. 

By Alicia Kelso • Nov. 20, 2019

Delivery from aisle 5: How grocers are threatening restaurants' off-premise business

Grocery and convenience stores are delivering meals via third-party platforms, but may not have the right expertise and menus in place to compete with restaurants — yet.

By Julie Littman • Nov. 19, 2019

Chopt opens delivery/pickup-only store to meet digital demand

The chain opened the off-premise concept in New York City to address digitally generated orders, which account for 40% of all the restaurant's orders.

By Alicia Kelso • Nov. 18, 2019

Grubhub threatened with legislative action if it doesn't fix phone order issues

In response, the delivery company is creating a third-party task force to address restaurant complaints about unfair charges for diner calls from Grubhub channels.

By Alicia Kelso • Nov. 14, 2019

Chick-fil-A now delivers out of DoorDash Kitchens

The chain's virtual kitchen in Redwood City, California, began delivery in early November, but can reach seven additional markets in the Bay Area. 

By Julie Littman • Nov. 14, 2019

DoorDash delivery workers earn 12.5% more on average under new pay model

Overall Dasher earnings including tips rose $1.30 in October, the platform's first full month under the payment system, according to a company blog post. 

By Emma Liem Beckett • Nov. 13, 2019

Lunch Break: Applebee's VP of strategy dishes on the power of direct delivery

Developing direct delivery alongside a portfolio of third-party partnerships can expand a restaurant's reach and maintain control of diner relationships, Scott Gladstone told Restaurant Dive. 

By Emma Liem Beckett • Nov. 12, 2019

Former Uber CEO's CloudKitchens got $400M in funding from Saudis

With funding from Saudi Arabia's Public Investment Fund, the company could be valued at $5 billion, and showcases growing interest from investors in virtual kitchen concepts. 

By Alicia Kelso • Nov. 8, 2019

McDonald's opens 1st ghost restaurant in London

The QSR giant steps into a hotbed of virtual kitchens in the U.K., and says its new location is part of a broader test of different formats. 

By Alicia Kelso • Nov. 4, 2019

Starbucks margins hit by insatiable appetite for delivery in China

In every country, delivery is an important part of Starbucks' strategy to keep a leg up on competitors, "but it does come at the expense of what would otherwise be much stronger margin expansion," the CFO said. 

By Emma Cosgrove • Nov. 1, 2019

A new kind of ghost restaurant is brewing

Uber Eats and Grubhub have leveraged Rachael Ray and Bon Appetit's star power to grow their virtual kitchen footprints. But will these concepts last beyond 15 minute of fame?​

By Alicia Kelso • Oct. 31, 2019

Uber Eats drivers can now get a degree for free

Drivers and their family members can now access 100% tuition coverage through ASU Online, adding to a growing number of perks available within the food delivery space. 

By Alicia Kelso • Oct. 31, 2019

Grubhub revisits non-partnered listings as rivals erode its market share

More restaurants could find themselves offering delivery whether they want to or not with Grubhub's latest strategy to grow listings, a move analysts say was forced by DoorDash's dominance. 

By Julie Littman • Oct. 31, 2019

Uber Eats pilots cooking classes, dining experiences

The new feature will be available in San Francisco until Nov. 17 and follows recent app enhancements such as pickup and dine-in options.

By Alicia Kelso • Oct. 29, 2019

Q4 delivery roundup: Chains end exclusive deals to pursue more diners, market share

Jack in the Box and BBQ Holdings saw delivery sales gains while Chuy's, Papa John's and others expand relationships with more third-party aggregators. 

By Julie Littman , Emma Liem Beckett • Updated Nov. 21, 2019

Burger King splices doorbell footage into video ad for Uber Eats delivery

The King visited hundreds of Los Angeles homes that had Amazon Ring doorbell cameras, and agency MullenLowe assembled footage into an ad.

By Robert Williams • Oct. 16, 2019

Uber will lay off about 350 employees across Eats, rest of system

This downsizing marks the firm's third round of layoffs since August, adding up to over 1,000 job cuts, but CEO Dara Khosrowshahi said it's "the last wave."

By Alicia Kelso • Oct. 15, 2019

Pickup app Ritual enters Germany, Hong Kong, Netherlands

The third-party digital platform is in seven countries and aims to partner with 15,000 restaurants by the end of the year. 

By Lauren Manning • Oct. 15, 2019

DoorDash unveils to-go-only virtual kitchen in Bay Area

DoorDash Kitchens, based in Redwood City, California, will offer delivery and pickup from local and national restaurants such as Nation's Giant Hamburgers, Rooster & Rice, Humphry Slocombe and The Halal Guys. 

By Alicia Kelso • Oct. 14, 2019

Wendy's expects digital to drive 10% of sales by 2024

Online sales, which includes delivery, are up 325% year-to-date, and the company is making big pushes in delivery, loyalty and its in-app experience to expand its digital customer base. 

By Julie Littman • Oct. 11, 2019

DoorDash snags 13% lead over Grubhub in share of spend

DoorDash is dominating the delivery segment with 35% market share after big moves, including new partners, increased ad presence and its acquisition of Caviar. 

By Julie Littman • Oct. 10, 2019

DoorDash orders multichannel campaign with scannable OOH ads

Wendy's, McDonald’s, Chipotle and Chili's are among the restaurants featured in the delivery service's TV spots.

By Dianna Christe • Oct. 7, 2019

Uber Works matches gig workers with restaurants

The tech platform aims to help operators navigate a tight labor market, giving app users detailed information about available shifts and tracking workers' productivity.

By Alicia Kelso • Oct. 4, 2019

Diners want mobile ordering, but only 18% of restaurant apps offer it

This disconnect could be detrimental to growing off-premise with 91% of consumers placing delivery orders via a brand's app or website in the last year, a National Restaurant Association study shows.

By Alicia Kelso • Oct. 3, 2019