Operations: Page 16
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Kate Tornone/Restaurant Dive
Boston Market owner’s second bankruptcy filing dismissed
A judged barred Jay Pandya, who may face lawsuits against the chain over unpaid bills, from submitting another Chapter 11 filing for six months.
By Julie Littman • March 12, 2024 -
Elan Irving via Getty Images
DC bill mandates study of delivery worker conditions, pay
As part of the restaurant rules package that passed in the District this week, the city council requires aggregators and restaurants to agree that delivery workers are allowed to use restaurant bathrooms.
By Aneurin Canham-Clyne • March 8, 2024 -
Explore the Trendlineâž”
Wavebreakmedia via Getty Images
TrendlineBack-of-house Technology
From voice AI at the drive-thru to robot-powered makelines, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover.
By Restaurant Dive staff -
Sara Samora/Restaurant Dive
DC passes bill that protects restaurants with service fees from litigation
Service fees of 20% or less will be approved, so long as fees are clearly disclosed to diners. The move follows forecasts that such restaurant fees will proliferate in the District, which recently eliminated the tip credit.
By Aneurin Canham-Clyne • March 7, 2024 -
Kaarin Vembar/Restaurant Dive
Publix adds burrito bowl bars to mainstream supermarkets
The grocery chain is bringing the bars into its traditional stores after first offering them at its GreenWise Markets.
By Catherine Douglas Moran • March 7, 2024 -
Permission granted by McAlister's
McAlister’s Deli tops $1 billion in sales
The chain is GoTo Foods’ first restaurant brand to reach this financial threshold thanks to modernization and a new catering daypart that bolstered AUVs.
By Aneurin Canham-Clyne • March 5, 2024 -
Permission granted by Casey's General Stores
Caseys adds new sandwich line
The collection, which includes two chicken sandwiches, a burger and breaded pork, is merchandised in warmers as quick grab-and-go options.
By Jessica Loder • March 5, 2024 -
Courtesy of Chipotle
These 4 restaurant companies totaled $50B in 2023 digital sales
Yum, Restaurant Brands International, Wendy’s and Chipotle continue to invest in consumer-facing features including app enhancements, loyalty offerings and kiosks to grow their digital mixes.
By Julie Littman • March 1, 2024 -
Courtesy of Sweetgreen
Sweetgreen’s robot kitchens yield 10% higher tickets in test
The salad chain plans to add its Infinite Kitchen to seven new builds and three to four retrofit units in 2024, after two pilot stores yielded improvements in throughput and labor turnover.
By Aneurin Canham-Clyne • March 1, 2024 -
Maja Hitij via Getty Images
How is off-premise diner demand evolving? Here’s what the data shows.
Convenience and time constraints continue to drive consumers toward delivery and takeout, according to various industry reports.
By Julie Littman • Feb. 26, 2024 -
Justin Sullivan / Staff via Getty Images
McDonald’s employee had to pump breast milk in stockroom corner, lawsuit alleges
The complaint is the latest against large-scale employers who allegedly violate the PUMP Act by failing to provide nursing employees reasonable time to express milk in a private, sanitary place.
By Laurel Kalser • Feb. 20, 2024 -
Permission granted by Starbucks Workers United
Starbucks unionization effortsStarbucks union organizes record 21 stores in 1 day
The organizing blitz is likely intended to pressure the coffee chain, which says it wants to reach contracts at all organized stores this year, during negotiations.
By Aneurin Canham-Clyne • Feb. 20, 2024 -
Courtesy of Starbucks
Starbucks opens first fully accessible store in DC
The chain will begin adding inclusive design elements, like wide pedestrian pathways and power doors, to all new builds and remodels in the U.S.
By Aneurin Canham-Clyne • Feb. 20, 2024 -
Justin Sullivan via Getty Images
Burger King, Popeyes lean into kiosks, remodels to spur speedy service
Parent company Restaurant Brands International is focusing on improving speed and convenience as drivers of customer satisfaction.
By Bryan Wassel • Feb. 15, 2024 -
Scott Olson via Getty Images
Shake Shack promotes Michael Kark to expanded global licensing role
Kark, who has been with the chain for nearly 12 years, will focus on expanding its international footprint and partnering with more licensed operators.
By Julie Littman • Feb. 15, 2024 -
Courtesy of Dunkin'
Roark rumored to be seeking Inspire Brands IPO
With a potential valuation of $20 billion, an IPO for the parent company of Dunkin’ and Arby’s would be one of the biggest in the restaurant industry in over 20 years.
By Julie Littman • Feb. 15, 2024 -
Courtesy of Burger King
How Burger King boosted franchisee profitability in 2023
Following the franchisor’s hefty investments in marketing, remodels and redesigns, operators reported higher than expected profitability.
By Julie Littman • Feb. 14, 2024 -
Kate Tornone/Restaurant Dive
Boston Market owner Jay Pandya files for bankruptcy a second time
Pandya originally filed for bankruptcy in December, but that case was dismissed after he failed to respond to court orders for more information.
By Julie Littman • Feb. 14, 2024 -
Permission granted by Inspire Brands
Inspire Brands buys delivery tech firm Vromo
The parent company of Dunkin’ and Buffalo Wild Wings bought the firm for an undisclosed sum, marking its first deal since its $11.3 billion Dunkin’ buy.
By Emma Liem Beckett • Feb. 13, 2024 -
Courtesy of Smokey Bones
Smokey Bones revamps loyalty program
Members now receive five points for every dollar spent compared to one point, accelerating the rate in which points are accrued.
By Julie Littman • Feb. 9, 2024 -
Kate Tornone/Restaurant Dive
Is Boston Market’s ambitious menu rotation actually happening?
Restaurant Dive contacted 21% of the shrinking chain’s remaining stores to see if they had begun offering the first two international-inspired dishes announced in January. Here’s what we found.
By Aneurin Canham-Clyne • Feb. 9, 2024 -
Permission granted by Del Taco
What’s behind Del Taco’s franchising surge
The Mexican QSR chain signed over 138 franchise commitments in fiscal 2023 and plans to be over 90% franchised by 2026, said Van Ingram, Del Taco’s VP of franchise development.
By Julie Littman • Feb. 9, 2024 -
Courtesy of Taco Bell
4 ways Yum accelerated tech deployment in 2023
From kiosks to automation, the company debuted proprietary systems across thousands of locations to improve operations and grow sales.
By Julie Littman • Feb. 8, 2024 -
Michael M. Santiago / Staff via Getty Images
How Chipotle plans to reach $4M AUVs
After surpassing $3 million average unit volumes in 2023, the fast casual chain continues to push strategies to bolster margins, operations and throughput.
By Julie Littman • Feb. 8, 2024 -
Justin Sullivan via Getty Images
McDonald’s sets sights on $45B in loyalty sales
A larger loyalty member pool will provide more customer data for the fast-food chain to improve personalization.
By Bryan Wassel • Feb. 7, 2024 -
Permission granted by Chipotle
Chipotle could surpass 1K Chipotlanes in 2024
The fast casual chain currently has 811 restaurants with mobile pickup lanes, and its guidance suggests another 200 expected this year.
By Julie Littman • Feb. 7, 2024
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