Operations: Page 30

  • A picture of the Teriyaki Madness logo inside a restaurant
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    Permission granted by Teriyaki Madness
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    Franchise spotlight: Teriyaki Madness to double openings in 2023

    The Asian chain is signing leases faster than ever and is on a trajectory to reach 500 units within the next few years.

    By • Jan. 18, 2023
  • An image of a Jollibee double drive-thru in Orlando.
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    Courtesy of Jollibee
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    Jollibee debuts double drive-thru in US

    The restaurant is the company’s 87th in North America, and it continues to push toward its goal of operating 500 restaurants in the region.

    By • Jan. 17, 2023
  • A man and a woman dressed as a chef look at a tablet. Explore the Trendline➔
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    Wavebreakmedia via Getty Images
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    Trendline

    Back-of-house Technology

    From voice AI at the drive-thru to robot-powered makelines, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover. 

    By Restaurant Dive staff
  • A photograph of a Wienerschnitzel building
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    Courtesy of Wienerschnitzel
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    Wienerschnitzel launches franchisee incentive program

    The QSR is reducing royalties and offering marketing funding to entice new operators to grow the chain in markets including the South and Midwest.

    By • Jan. 17, 2023
  • Wendy's Global Next Gen store design features a pick-up window for delivery orders and in-store shelving for digital pick-up orders.
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    Courtesy of Wendy's
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    Wendy’s eliminates chief commercial officer role as part of corporate restructure

    The company will shift its focus to more traditional store development and remains committed to building its breakfast daypart, accelerating its digital business and growing its overall footprint.

    By • Jan. 13, 2023
  • An image of the interior of Toppers Pizza
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    Permission granted by Toppers Pizza
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    Franchise spotlight: Toppers Pizza expects to surpass 100 units in 3 years

    A tenured executive team, long-term franchisees and a strong support system are helping the 70-unit pizza chain expand in the U.S.

    By • Jan. 12, 2023
  • An image of two employees of Portillo's at the drive-thru.
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    Courtesy of Portillo's
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    Portillo’s drive-thrus go cashless to avoid robberies

    The company aims to improve the safety of its staff, who take drive-thru orders and payments outside, CEO Michael Oslanoo said at ICR.

    By • Jan. 11, 2023
  • Shake Shack opened its first drive-thru location in Maple Grove, Minnesota Dec. 6, 2021.
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    Permission granted by Shake Shack
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    Shake Shack expects to open up to 70 units in 2023

    Of these units, 40 will open in the U.S., including a mix of traditional, drive-thru and non-traditional locations, such as travel centers. 

    By • Jan. 11, 2023
  • An exterior shot of a Red Robin restaurant, which is lit from inside, at night
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    The image by Cbraccialini is licensed under CC BY-SA 4.0
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    Red Robin unveils comeback plan for sales, brand positioning

    The restaurant chain will focus on improving its basic operations, including labor practices and food quality, that have floundered in recent years.

    By • Jan. 10, 2023
  • Graphic image of drive-thru system
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    Permission granted by Presto Automation Inc.
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    Del Taco expands Presto partnership, bringing voice AI to drive-thrus

    The chain will roll out the technology across its system after three months of testing and concurrent demand from franchisees, Presto founder Rajat Suri said at ICR on Tuesday. 

    By • Jan. 10, 2023
  • A building is seen from a parking lot with a sign that reads "UKG."
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    Photo: Obtained by Industry Dive

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    UKG lost, destroyed employee data, P.F. Chang’s alleges in lawsuit

    Emails viewed by HR Dive portray a combative back-and-forth between attorneys for the two companies.

    By Ryan Golden • Jan. 10, 2023
  • A phone screen displays a window for downloading TikTok.
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    Drew Angerer via Getty Images
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    Survey: 10% of small businesses that use TikTok go viral

    TikTok may help small and mid-sized brands compete with major companies on the strength of authentic brand engagement, a Capterra survey shows.

    By • Jan. 9, 2023
  • An image of a red building with Peter Piper Pizzeria branding
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    Permission granted by CEC Entertainment
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    Why CEC Entertainment is extending Peter Piper brand with fast casual concept

    A year after opening its first off-premise-only Express units, the company is opening a fast casual version of the brand in Kansas City, Kansas.

    By • Jan. 9, 2023
  • A person carrying three plates of food on their arms and hands while they have a square device wrapped around their waist.
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    Permission granted by Square
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    Sponsored by Square

    6 ways restaurateurs can fight “Lunchflation” as costs rise

    With consumers changing their spending habits, what are some ways restaurateurs can fight inflation?

    By Deborah Findling and Kaitlin Keefer • Jan. 9, 2023
  • An image of Panera's three toasted baguette sandwiches.
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    Permission granted by Panera Bread
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    Panera expands sandwich line with toasted baguettes

    The fast casual chain’s latest menu addition builds on its “warm and hearty” offerings, which include flatbread pizzas and grain bowls. 

    By • Jan. 6, 2023
  • An image of a storefront with Auntie Anne's and Jamba branding
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    Permission granted by Focus Brands
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    Focus Brands to open over 50 multi-branded units this year

    The company identified four multi-branded opportunities, including Cinnabon Swirl, its first co-branded Carvel/Cinnabon concept. 

    By • Jan. 5, 2023
  • A man and woman looking at receipts inside a cafe
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    Ridofranz via Getty Images
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    Deep Dive

    5 trends that will shape the restaurant industry in 2023

    Restaurants will experiment with dynamic menu pricing, cater to diners who are trading down and move away from ghost kitchens as inflation pressures the bottom line, experts predict.

    By , , • Jan. 5, 2023
  • A person holds a smartphone showing the Starbucks app
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    Courtesy of Starbucks
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    Starbucks to update rewards program in February

    Instead of 50 stars, customers will need to earn 100 stars for a hot coffee or tea, but some items will cost fewer points. 

    By • Dec. 30, 2022
  • An image of a man setting up an opening soon sign.
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    Rawpixel via Getty Images
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    Franchise spotlight: How various brands are accelerating growth

    Franchisors are turning toward entrepreneurs and multi-unit operators to expand their unit counts, and many are building significant pipelines.

    By • Dec. 22, 2022
  • Papa John's Papadia sandwich
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    Retrieved from Papa John's/Business Wire on February 26, 2021
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    BTIG: Papa Johns’ value menu attracting new base of customers

    The Papa Pairings platform, which offers guests $6.99 menu items, is attracting customers earning $60,000 or less annually, according to a BTIG report.

    By • Dec. 22, 2022
  • wawa
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    Retrieved from Wawa website.
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    Consumers are spending more on c-store foodservice as 2022 comes to a close

    In the three months ending in November, foodservice sales rose 8% and the number of trips where customers bought food and drinks rose 2%, according to The NPD Group.

    By Jessica Loder • Dec. 22, 2022
  • Food Rocket
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    Retrieved from Food Rocket website.
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    How Circle K is working with ultrafast delivery firm Food Rocket

    The c-store company is treating the startup like one of its business units, while Food Rocket is leaning on the Couche-Tard’s infrastructure to help it grow, executives said.

    By Brett Dworski • Dec. 21, 2022
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    Jack in the Box
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    Jack in the Box signs largest deal since relaunching franchising

    The 37-unit deal with Cedar Tree Restaurant Group also includes the purchase of 46 existing units across four Southeastern markets. 

    By • Dec. 21, 2022
  • An image of hot dogs on a table.
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    Permission granted by DogHaus
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    Franchise spotlight: Dog Haus to more than triple store count with 100-unit pipeline

    The 51-unit hot dog brand is generating 10 to 20 calls from prospective franchisees each day, and expects momentum to continue well into 2024. 

    By • Dec. 21, 2022
  • An image of a chef disposing vegetable waste into a composting bin.
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    stockstudioX via Getty Images
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    Report: 92% of franchisees concerned by environment, climate change

    Over half of respondents to a Budderfly survey said they are now working to reduce their environmental impacts.

    By • Dec. 16, 2022
  • foodservice
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    Nadia Bormotova via Getty Images
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    How can c-stores challenge fast food restaurants in 2023?

    Offering more discounts on meals and creating a relaxing in-store environment can go a long way, one expert says.

    By Brett Dworski • Dec. 15, 2022