Operations: Page 45
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Scott Olson via Getty Images
Starbucks to permanently close 16 stores over safety issues
Debbie Stroud and Denise Nelson, SVPs of U.S. operations, emphasized the company’s commitment to employee safety in a letter to workers on Monday.
By Aneurin Canham-Clyne • July 12, 2022 -
Retrieved from Starbucks on July 11, 2022
Starbucks unveils 'reinvention' plan, hikes wages
Eligible workers will receive pay bumps of up to 3% in August, as interim CEO Howard Schultz looks to improve employee welfare and diner experiences.
By Julie Littman • July 11, 2022 -
Retrieved from Cruising Kitchens on July 11, 2022
Ghost Financial injects $100M into food truck manufacturer Cruising Kitchens
The funding supports CK Ghost Kitchens, a new Cruising Kitchens division focused on developing ghost kitchen and food truck licensing agreements with celebrities, influencers and athletes.
By Emma Liem Beckett • July 11, 2022 -
Retrieved from US Foods.
US Foods continues to expand foodservice outlets
The distributor plans to open four Chef’Store locations over the next year across three states.
By Jeff Wells • July 8, 2022 -
Permission granted by Piestro/Serve Robotics
Piestro, Serve Robotics partner to offer robot delivery from automated pizzerias
The robot can carry up to four pizzas at a time and complete deliveries in about 15 minutes.
By Aneurin Canham-Clyne • July 7, 2022 -
Courtesy of Toast Inc.
Toast buys Sling to enhance employee scheduling, communications
The purchase will enhance Toast’s Team Management offerings by helping operators pay workers faster and better manage labor costs, Toast said.
By Emma Liem Beckett • July 7, 2022 -
Courtesy of Starbucks
Starbucks chicken sandwich recall dents food strategy
The coffee chain issued a stop-sale order on its Chicken, Maple Butter & Egg Sandwich on June 26. Some employees say the menu item made them sick.
By Aneurin Canham-Clyne • July 7, 2022 -
Courtesy of Pizza Hut
Yum Brands nears Russian exit with local Pizza Hut sale
The company is also in “advanced stages” of handing off its roughly 1,000 Russian KFC restaurants.
By Emma Liem Beckett • July 6, 2022 -
chameleonseye via Getty Images
McDonald’s franchisees ditch Dollar Drinks as inflation stings
Some stores have dropped the long-standing beverage promotion and are marketing value meals instead, The Wall Street Journal reports.
By Aneurin Canham-Clyne • July 5, 2022 -
Permission granted by Subway
Subway launches biggest menu update in its history
A year after its Eat Fresh Refresh menu debut, the chain unveiled 12 signature subs that customers can order by name or number instead of customizing.
By Julie Littman • July 5, 2022 -
Spencer Platt via Getty Images
Survey: Most restaurants are still short-staffed even as demand recovers
Thirty percent of restaurant owners said business has returned to pre-pandemic levels while 25% said it has surpassed them, per Popmenu.
By Aneurin Canham-Clyne • June 30, 2022 -
iStock / Getty Images Plus via Getty Images
Hotel ghost kitchen company Butler Hospitality quietly dissolved in May
The business raised tens of millions of dollars from investors that included &vest, which was co-founded by &pizza CEO Michael Lastoria, and provided foodservice at hundreds of hotels. Then overnight it shut down.
By Aneurin Canham-Clyne • June 29, 2022 -
Courtesy of Wawa
Are c-stores the next QSR? One survey says it's 'entirely possible.'
Fifty-nine percent of U.S. consumers consider buying a meal at a convenience store when stopping for fast food, per Bluedot data.
By Alicia Kelso • June 28, 2022 -
Courtesy of Sweetgreen
Sweetgreen launches digital feature to reward customers for meeting goals
Rewards and Challenges is part of the company’s strategy to test different loyalty elements as it works toward deploying a loyalty program in 2023.
By Julie Littman • June 27, 2022 -
Permission granted by Kura Sushi
Kura Sushi deploys server robots systemwide
Kur-B the KuraBot will deliver drinks and condiments to customers tableside at all 37 restaurant locations.
By Alicia Kelso • June 24, 2022 -
Justin Sullivan via Getty Images
McDonald's latest franchisee guidelines emphasize performance
Changes include a new process to renew 20-year franchisee agreements, as well as assessing franchisee heirs alongside new owner/operators.
By Julie Littman • June 24, 2022 -
Courtesy of McDonald's
McDonald's AI voice ordering tests underperforming on accuracy, survey says
Accuracy rates for the drive-thru tech are in the low 80% range, which puts it below the 95%-plus level the company wants before broader adoption, BTIG reports.
By Alicia Kelso • June 23, 2022 -
Chicken Salad Chick
Chicken Salad Chick inks franchise deals as it targets 500 units by 2025
The fast casual chain signed two agreements that will bring 16 more locations to Texas, with plans to open about 50 restaurants nationwide this year.
By Julie Littman • June 22, 2022 -
Retrieved from Chick-fil-A on June 22, 2022
Chick-fil-A pilots express drive-thru lanes
The fast food chain, which clocks some of the slowest wait times in the QSR space, is testing the lanes in 60 restaurants and could expand to other locations in 2023.
By Julie Littman • June 22, 2022 -
Courtesy of Krispy Kreme
Krispy Kreme adds soft serve ice cream to menu
The new frozen treats, which launched Tuesday, will appear initially in 10 U.S. markets with additional locations to come later in the summer.
By Julie Littman • June 21, 2022 -
Courtesy of Smokey Bones
Smokey Bones is opening its first traditional drive-thru
The restaurant in Bowling Green, Kentucky, will offer an express menu with food that can be prepared quickly, as well as a curbside menu for items that take a little longer.
By Julie Littman • June 21, 2022 -
iStock/Daisy Daisy
Sponsored by MENU TechnologiesManaging external ordering: Smooth operations with all-in-one technology
All-in-one technology that manages and syncs all your native and external ordering channels into one smoothly operating platform.
June 21, 2022 -
Thai Phi Le/Restaurant Dive
10 ways restaurants are embracing automation
Robots are quickly becoming the new face of labor across the restaurant industry. Here’s a look at how automation technology is shaping the segment.
June 17, 2022 -
David Tran via Getty Images
Yelp: Complaints over short-staffed restaurants up 229% in Q1
Reviews mentioning long wait times were also up 23% during Q1,Yelp’s State of the Restaurant Industry Report shows.
By Julie Littman • June 16, 2022 -
Aneurin Canham-Clyne/Restaurant Dive
Inside the restaurant: How a fry cook robot holds the line for White Castle
At a Mokena, Illinois, White Castle, Miso Robotics’ Flippy 2 allows one worker to shift roles to man the hospitality door.
By Aneurin Canham-Clyne • June 14, 2022
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