Operations: Page 44
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Opinion
Digital-first diners are driving the rise of collaborative commerce
Collaborative commerce immerses customers in the dining experience and makes them active participants in shaping the operational experience, writes futurist Brian Solis.
By Brian Solis • Jan. 27, 2022 -
Spencer Platt / Staff via Getty Images
Pret a Manger settles Illinois suit challenging use of fingerprints for timekeeping
State law strictly limits employers' use of biometric technology.
By Kate Tornone • Jan. 26, 2022 -
Explore the Trendline➔
Wavebreakmedia via Getty Images
TrendlineBack-of-house Technology
From voice AI at the drive-thru to robot-powered makelines, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover.
By Restaurant Dive staff -
Courtesy of 7-Eleven
7-Eleven introduces subscription delivery service
For $5.95 a month, shoppers can get items, including hot food and drinks, delivered by the convenience store in about 30 minutes.
By Kaarin Moore , Emma Liem Beckett • Jan. 25, 2022 -
shutterstock.com/Nina Firsova
Sponsored by Elohi Strategic AdvisorsHow to navigate an evolving restaurant environment
How restaurants can adjust their approach to optimize their sales and profit potential going forward.
Jan. 24, 2022 -
LeoPatrizi via Getty Images
Deep DiveDelivery firms are offering more flexibility to retain partners. Will it work?
Major aggregators are rolling out white labels, subscription programs and new data tools to keep partner restaurants and delivery customers as more diners order from operators directly.
By Julie Littman • Jan. 19, 2022 -
Pablo Blazquez Dominguez/Getty Images via Getty Images
IRC warns sales are falling, debt is rising for independent restaurants
Forty-two percent of restaurants that didn't receive Restaurant Revitalization Fund grants risk filing for or have filed for bankruptcy, a survey by the Independent Restaurant Coalition finds.
By Aneurin Canham-Clyne • Jan. 18, 2022 -
Courtesy of DoorDash
Deep DiveCan restaurant marketers get digital right while facing panoply of pressures?
Amid labor, supply chain and inflationary issues, 2022 will be a year of increased pressure to deliver on fronts that span media, ordering and loyalty.
By Chris Kelly • Jan. 18, 2022 -
Courtesy of Instacart
Instacart launches Ready Meals Hub
Like Instacart's convenience delivery offering, Ready Meals adds another service that addresses cross-channel challengers — in this case, restaurants.
By Catherine Douglas Moran • Jan. 14, 2022 -
Courtesy of REEF Technology
Reef signs expansion deal with Denny's amid closure of 95 units
Reef considers these units, which temporarily shuttered on Jan. 7, to be "underperforming," Business Insider reports. The company said these units are being revamped to service partner brands.
By Aneurin Canham-Clyne • Updated Jan. 13, 2022 -
Courtesy of C3
C3 snags Uber Eats' former ghost kitchen chief
Pasha Mehran joins as chief strategy officer, overseeing collaborations with celebrity chef-driven restaurants and ghost kitchen partners, as well as expansion into suburban markets.
By Emma Liem Beckett • Jan. 12, 2022 -
Tomohiro Ohsumi / Stringer via Getty Images
Deep DiveSustained delivery profitability may hinge on business beyond restaurants
While eateries remain their core businesses, third-party aggregators are adding new verticals, like retail and grocery, and services to diversify.
By Julie Littman • Jan. 12, 2022 -
Courtesy of Dickey's Restaurant Brands
Dickey's opens its fourth virtual brand, Trailer Birds Hot Chicken
The chain entered the virtual space with Wing Boss in April 2021 and followed up with the launch of Big Deal Burger and Barbecue at Home.
By Alicia Kelso • Jan. 11, 2022 -
Courtesy of Checkers & Rally's
Checkers & Rally's to deploy AI tech at corporate-owned drive-thrus
The chain's rollout of Presto's artificial intelligence-based voice assistant will mark one of the widest deployments of such a solution by a QSR.
By Alicia Kelso • Jan. 10, 2022 -
istockphoto.com/stockstudioX
Sponsored by BentoBox4 ways to maximize restaurant staff with limited resources
Tips and best practices for hiring new employees to cross-training and retaining valuable staff.
Jan. 10, 2022 -
Jeff Wells/Restaurant Dive
OpinionWhy convenience retailers are gearing up to win in foodservice
As vehicles go electric, stores will increasingly turn away from fuel pumps and toward innovative meals and snacks, writes retail analyst Frank Beard.
By Frank Beard • Jan. 7, 2022 -
Courtesy of Chipotle
Chipotle, KFC and Donatos ring in 2022 with plant-based launches
Two out of the three products are only limited-time offerings, but come as the plant-based meat market is expected to grow more than 20% per year through 2028.
By Alicia Kelso • Jan. 6, 2022 -
Permission granted by Waitr
Waitr partners with Virtual Dining Concepts
The third-party delivery firm could soon offer brands like MrBeast Burger, Mariah's Cookies and Barstool Bites on its app, and will allow restaurant partners to add VDC's virtual brands to their operations.
By Alicia Kelso • Jan. 5, 2022 -
skynesher via Getty Images
Survey: Employers turn to bonuses for critical, hard-to-fill roles
"Only 2% of organizations offer a higher referral bonus for candidates from under-represented groups," according to WorldatWork, but more are considering the practice.
By Carla Bell • Dec. 21, 2021 -
yaoinlove via Getty Images
Report: Most restaurant customers don't want to wait more than 5 minutes for their order
Nearly 50% of diners believe delivery and takeout orders have resulted in longer waits for in-person ordering, Oracle research finds.
By Alicia Kelso • Dec. 17, 2021 -
Courtesy of Chipotle
Chipotle to open first digital-only Chipotlane restaurant
The format, which will open in Cuyahoga Falls, Ohio, later this month, will not have a dining room or front line access as customers pick up food through a Chipotlane or walk-up window.
By Julie Littman • Dec. 16, 2021 -
Permission granted by Blendid
Focus Brands accelerates non-traditional growth
The holding company has signed several deals to open new units in ghost kitchens, airports, convenience stores, amusement parks, colleges and other high-trafficked venues.
By Julie Littman • Dec. 14, 2021 -
Permission granted by Saladworks
The Giant Company expands store-within-a-store restaurants
The Ahold Delhaize banner recently brought Frutta Bowls and Saladworks to several of its stores in partnership with Woworks.
By Catherine Douglas Moran • Dec. 14, 2021 -
Courtesy of Impossible Foods
Impossible Foods cooks up ghost kitchen with Dog Haus
The concept, called The Impossible Food Shop, features six plant-based menu items that will be available for pickup and delivery.
By Alicia Kelso • Dec. 13, 2021 -
andresr via Getty Images
Sponsored by WazeAre you ready for 2022? 5 New Year's resolutions for restaurant operators
Keep up with the latest restaurant operations tips to reach new customers
Dec. 13, 2021 -
Tim Boyle via Getty Images
Restaurant Revitalization FundIRC: 86% of restaurants may close without an RRF refill
A new survey from the Independent Restaurant Coalition reports a 4% jump since September in the number of operators who think they won't be able to keep their kitchens open.
By Alicia Kelso • Dec. 10, 2021
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