Operations: Page 48
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Wingstop shakes up marketing structure as it eyes 100% digital transactions
Inspired by tech companies, the realignment comes as the wing chain places bigger bets on emerging formats like ghost kitchens.
By Peter Adams • Aug. 17, 2021 -
Dunkin' plots more nontraditional growth in 2021
The chain plans to expand in airports, malls, supermarkets and universities this year, building on the 27 nontraditional restaurants it launched in 2020.
By Alicia Kelso • Aug. 17, 2021 -
Trendline
Back-of-house Technology
From voice AI at the drive-thru to robot-powered makelines, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover.
By Restaurant Dive staff -
New Orleans vaccine mandate for indoor dining takes effect
The Big Easy's mandate began Monday and could provide a test case for restaurants in San Francisco, which will soon fall under similar regulations.
By Julie Littman • Aug. 16, 2021 -
San Francisco to require proof of full vaccinations for indoor dining
The city's mandate will begin Aug. 20 for customers and Oct. 14 for employees.
By Julie Littman • Aug. 13, 2021 -
McDonald's requiring US corporate employees to get vaccinated
The decision comes as Chipotle mulls a mandate for its office workers, but the Mexican chain's CEO Brian Niccol says the company is waiting for COVID-19 vaccines to receive full FDA approval.
By Emma Liem Beckett • Aug. 12, 2021 -
Reef Technology's expansion
Wendy's to open 700 ghost kitchens with Reef Technology
The fast food chain also updated its 2025 development target from 8,000 units to up to 9,000 globally and created a $100 million development fund to attract franchisees.
By Julie Littman • Aug. 11, 2021 -
Opinion
What the US hospitality industry can learn from Australia
Restaurants Down Under can teach American operators a thing or two about how the segment might fare in the coming months, writes Peter Dougherty, general manager of hospitality at Lightspeed.
By Peter Dougherty • Aug. 10, 2021 -
Postmates strikes nearly $1M deal with Seattle over gig worker claims
The city began investigating the aggregator after workers complained that it failed to provide paid sick and safe time, violating a pandemic-era ordinance.
By Emilie Shumway • Aug. 9, 2021 -
IHOP explores virtual brands, new loyalty program
A delivery-only model could leverage the breakfast chain's current infrastructure, which includes two full kitchens in about 70% of its restaurants.
By Alicia Kelso • Aug. 6, 2021 -
Restaurants have hired 1.3M employees since January
With the addition of 253,000 jobs in July, the industry has now had seven straight months of employment gains.
By Julie Littman • Aug. 6, 2021 -
Panera, Caribou, Einstein Bros. Bagels combine under Panera Brands platform
The formation of the group, which will have nearly 4,000 total locations, follows rumors that Panera Bread is considering going public.
By Julie Littman • Aug. 5, 2021 -
Yelp tag lets restaurants list 'proof of vaccination required' in profiles
The reservation platform has also deployed an "all staff fully vaccinated" tag, and is increasing its monitoring of restaurant pages to ensure operators aren't bombarded by negative reviews related to COVID-19 safety measures.
By Julie Littman • Aug. 5, 2021 -
Opinion
How can restaurants drive long-term resiliency in the new normal?
The brands that maintain safety measures and digitally enabled experiences will be favored by customers and garner deeper loyalty, writes Vince Crimaldi, VP of consumer products and retail at Capgemini North America.
By Vince Crimaldi • Aug. 3, 2021 -
Starbucks says advance coffee purchasing helps it stay competitive
While CPGs and others in the coffee industry scramble due to inflation and rising green coffee prices, Starbucks is sticking with its strategy of buying 12 to 18 months early to secure pricing.
By A.B. Brown • Aug. 2, 2021 -
Massachusetts attorney general sues Grubhub for violating temporary fee cap
Maura Healey alleges the delivery company charged 18% or higher in fees during the months a 15% limit was in place. Grubhub claims an additional 3% fee was related to order processing.
By Julie Littman • July 30, 2021 -
WOWorks hits gas on non-traditional unit growth
The restaurant company plans to open more than 70 locations this year, 61 of which will be nontraditional units like ghost kitchens or restaurants in airports, college campuses and grocery stores.
By Alicia Kelso • July 30, 2021 -
USHG to require guests to show proof of vaccine status
Beginning Sept. 7, Union Square Hospitality Group will become one of the largest fine dining restaurant groups to issue a vaccine policy for both customers and staff.
By Julie Littman • July 29, 2021 -
McDonald's investor sues chain for handling of Easterbrook exit
Phyllis Gianotti's complaint also alleges the restaurant's risk management structure gave the CEO position too much power and not enough oversight, allowing racial discrimination and sexual harassment to proliferate.
By Emma Liem Beckett • Updated July 30, 2021 -
DoorDash opens second shared kitchen facility
At its new pop-up facility in San Jose, California, the company will provide help with hiring, training and operations for partner brands as part of its DoorDash Kitchens Full Service model.
By Julie Littman • July 29, 2021 -
Wingstop accelerates ghost kitchen push into Manhattan
The fast causal chain plans to open 25 locations in the market that will be a mix of traditional units and digital-only kitchens.
By Julie Littman • July 29, 2021 -
McDonald's asks court to dismiss Black franchisee's amended lawsuit
The second amended complaint by James and Darrell Byrd still does not meet the minimum requirements to satisfy discrimination claims, McDonald's said in a memorandum filed last week.
By Emma Liem Beckett • Updated Aug. 9, 2021 -
By Chloe becomes Beatnic as part of rebrand
With a new name and owners, the vegan chain, which emerged from bankruptcy earlier this year, plans to expand its concept further into New York City and beyond.
By Julie Littman • July 27, 2021 -
Opinion
The on-premise restaurant experiencing isn't dying — it's evolving
Rather than debating whether virtual channels are overtaking traditional ones, QSRs should focus on how the two avenues can complement each other, writes Shauna Moran, insights analyst at GWI.
By Shauna Moran • July 26, 2021 -
McDonald's creates team to elevate diner experiences
Golden Arches veteran Manu Steijaert will lead the customer experience division in the new position of EVP and global chief customer officer effective Aug. 1.
By Emma Liem Beckett • July 26, 2021 -
McDonald's to allocate 25% of supply chain spend toward diverse businesses by 2025
The fast food chain is broadening its diversity goals beyond its corporate offices and restaurants, but accusations of inequity and prejudice within the company persist.
By Emma Liem Beckett • July 23, 2021