Technology: Page 11

  • A restaurant worker uses a tablet for payment operations while restaurant customers mingle in the background.
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    Permission granted by Square
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    Sponsored by Square

    The Future of Restaurants report: Square’s 2023 edition

    The Square Future of Restaurants report will help you understand the top trends, the changing landscape and expectations, and the tools and strategies that define the next era of the restaurant industry.

    May 1, 2023
  • A Grubhub worker and a JOCO bike.
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    Courtesy of Grubhub
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    Grubhub will offer monthly e-bike credits to 500 NYC delivery workers

    Grubhub and e-bike rental platform JOCO say their joint bike rental credit program could improve fire safety in the Big Apple, where 11 people have died in e-bike battery-related fires in 16 months.

    By • April 27, 2023
  • A man and a woman dressed as a chef look at a tablet. Explore the Trendline➔
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    Wavebreakmedia via Getty Images
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    Trendline

    Back-of-house Technology

    From voice AI at the drive-thru to robot-powered makelines, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover. 

    By Restaurant Dive staff
  • An image showing various food items and brand packaging from LankyBox Kitchen.
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    Courtesy of Virtual Dining Concepts
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    Chuck E. Cheese will serve LankyBox Kitchen in-store

    The eatertainment chain will serve some of its virtual brand’s food in brick-and-mortar locations for a limited time, along with branded packaging and select awards and tokens.

    By • April 25, 2023
  • Yelp, office
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    Courtesy of Yelp
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    Yelp brings AI, video reviews to platform

    Diners can use the new “Surprise Me” function and “Clickable Category Tags” — two of more than a dozen Yelp updates — to find stores and restaurants without specific brands in mind.

    By • April 25, 2023
  • Toast Inc. point of sale device
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    Courtesy of Toast Inc.
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    Toast adds reservation, waitlist management product

    Toast’s latest module could pit it against OpenTable, which recently partnered with Square to manage tables, floor plans and view guest preferences.

    By • April 25, 2023
  • An image of Sweetgreen's rewards program on a smartphone.
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    Permission granted by Sweetgreen
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    Sweetgreen launches two-tiered loyalty program nationwide

    After testing loyalty elements in 2022, the chain settled on a free tier and a $10 monthly subscription tier, which includes a daily $3 order discount. 

    By • April 24, 2023
  • A glass goblet being held up by a hand and filled with an orange liquid on tap.
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    Permission granted by Square
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    Sponsored by Square

    How this brewery-gastropub saves 6 hours a week with integrated payroll

    Learn how a brewing company used Square to grow their business, boost revenue and generate higher numbers of repeat customers.

    April 24, 2023
  • A photograph of Cartken autonomous delivery robots in Fairfax, Virginia.
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    Permission granted by Uber Eats
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    Uber Eats, Cartken bring autonomous delivery robots to Virginia

    Following the December launch of autonomous delivery in Miami, the companies are bringing the robots to a shopping and dining district within Fairfax, Virginia. 

    By • April 20, 2023
  • A woman sits at a coffee table looking at a tablet.
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    andresr via Getty Images
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    NCR in recovery as ransomware disrupts widely used point-of-sale system

    In-restaurant purchases are still being processed on NCR Aloha, but other capabilities and business processes remain down, the company said Monday.

    By Matt Kapko • Updated April 21, 2023
  • An image of a hand scanning a QR code in a restaurant.
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    LeoPatrizi via Getty Images
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    Study: 47% of consumers not comfortable using QR codes in restaurants

    Despite more QR codes to view menus, order and pay, 65% of consumers aged 60-plus are uncomfortable using the tech, per a William Blair survey.

    By • April 19, 2023
  • A laptop with a picture of a nachos and guacamole dish is right next to a Square mobile device processing a smartphone. A hand reaches out to the laptop.
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    Permission granted by Square
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    Sponsored by Square

    5 tips for building an omnichannel restaurant strategy

    Restaurants are finding new ways to meet consumers on the channels they’re already using. Here are five tips for building an omnichannel restaurant strategy to more effectively reach and engage with customers.

    April 17, 2023
  • An image of Square's integrated platform with OpenTable
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    Permission granted by Square
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    Square integrates with OpenTable, Facebook to enhance products

    Square added nearly 100 features to its platform, including an integration with Facebook and Instagram which allows operators to add “Order Food” buttons to social media platforms. 

    By • April 12, 2023
  • Domino's integration with Apple CarPlay
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    Courtesy of Domino's
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    Domino’s gasses up in-car ordering with Apple CarPlay integration

    The latest innovation from the "e-commerce company that sells pizza" could help the brand boost sales after a quarter that disappointed investors.

    By Chris Kelly , • April 10, 2023
  • A photograph of a Denny's sign over some trees.
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    Justin Sullivan via Getty Images
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    Denny’s, Olo and Sparkfly team up for rewards, customer engagement effort

    The restaurant chain said the partnership will strengthen its data analysis and loyalty offerings, allowing it to offer more personalized rewards. 

    By • April 6, 2023
  • A Flyby drone carrying a delivery.
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    Courtesy of Flyby Robotics
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    Flyby secures $4M in funding to boost drone delivery

    The company is partnering with several restaurant brands in a multi-week pilot of its delivery technology in Mesa, Arizona.

    By • April 5, 2023
  • A photograph of El Pollo Loco's Original Pollo Bowl.
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    Permission granted by El Pollo Loco
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    El Pollo Loco rolls out updated, tier-based rewards program

    In its first major loyalty revamp since launching the program in 2017, the QSR offers 12 different rewards available within four point levels.

    By • April 4, 2023
  • Panera Bread storefront
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    Permission granted by Panera Bread
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    Panera’s latest innovation uses Alexa ordering capabilities

    MyPanera rewards members can order pickup or delivery with voice or touch on Echo Show devices.

    By • March 29, 2023
  • Ordering takeout and delivery convenience food from an online Asian restaurant delivery meal from a smart phone.
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    YinYang via Getty Images
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    QSRs expect 51% of tasks will be automated by 2025

    Operators said they will invest more in technology to support digital order fulfillment, operational efficiency in the kitchen and faster checkout times, per an Incisiv report. 

    By • March 29, 2023
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    yaoinlove via Getty Images
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    McDonald’s is the latest QSR to embrace geofencing

    The feature is designed to improve speed of service for mobile orders and streamline the order preparation process for McDonald’s workers. 

    By • March 28, 2023
  • Three images of Uber Eats' in-stadium delivery feature.
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    Permission granted by Uber Eats
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    Uber Eats will deliver concessions to seats at Yankee Stadium

    Orders will be prepared and delivered by in-venue concessionaires and stadium staff, a change from Uber Eats’ mobile pickup offering at half a dozen sports and entertainment venues. 

    By • March 27, 2023
  • Marketing material fro Grubhub and Transact Campus' latest offering.
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    Courtesy of Grubhub & Transact Campus
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    Grubhub, Transact Campus beef up student ordering options

    Students can use their campus ID cards to order from Grubhub’s on-campus and off-campus restaurant partners on the Transact Mobile Ordering app. 

    By • March 27, 2023
  • Close-up photo of female hands with smartphone. Young woman typing on a mobile phone on a sunny street.
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    Kirill Smyslov via Getty Images
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    OpenTable partners with ChatGPT

    ChatGPT will provide restaurant recommendations as part of an OpenTable plugin, which will initially be available to select ChatGPT Plus subscribers.

    By • March 27, 2023
  • A photograph of Black Bear Diner
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    Permission granted by Black Bear Diner
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    Breakfast eateries embrace delivery, technology

    Chains have adapted front- and back-of-house operations to accommodate more off-premise sales and technology to improve the dine-in experience.

    By • March 22, 2023
  • A customer scans his palm with an Amazon One device at a Panera cafe.
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    Courtesy of Panera
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    Panera tests Amazon One palm scanners at 2 cafes

    Panera will expand the tech to between 10 and 20 cafes depending on the reception of the initial test, which links Amazon’s palm scanning technology to its loyalty program.

    By • March 22, 2023
  • An image of a DoorDash app allowing for cash payments on delivery
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    Permission granted by DoorDash
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    DoorDash adds cash payment option to Drive product

    The company’s white label fulfillment platform can now accept cash payments, which drivers would collect as part of their pay.

    By • March 21, 2023