Technology: Page 21
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Permission granted by Miso Robotics
Buffalo Wild Wings tests robotic chicken wing fryer
Through a pilot program with Miso Robotics, the full-service chain's parent company plans to deploy Flippy Wings to its ghost kitchen and eventually install it in a Buffalo Wild Wings location this year.
By Julie Littman • Oct. 21, 2021 -
Spencer Platt via Getty Images
Fiserv expands restaurant reach with BentoBox purchase
The global payments processor said it would buy BentoBox to expand the reach of its Clover unit in servicing restaurants.
By Lynne Marek • Oct. 19, 2021 -
Explore the Trendline➔
Wavebreakmedia via Getty Images
TrendlineBack-of-house Technology
From voice AI at the drive-thru to robot-powered makelines, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover.
By Restaurant Dive staff -
Permission granted by Uber Eats
Report: 50% of operators plan to deploy automation tech in 2 to 3 years
Eighty-seven percent of restaurant owners/operators believe that technology adoption has been critical for survival throughout the COVID-19 pandemic, according to Lightspeed's Global State of Hospitality report.
By Alicia Kelso • Oct. 15, 2021 -
Drew Angerer via Getty Images
NRA: Declining disposable income dampens demand for on-premise eating
Diners want to eat at restaurants and order off-premise more often than they currently do, the association's SVP Hudson Riehle shared at DoorDash's Main Street Strong Conference on Wednesday.
By Aneurin Canham-Clyne • Oct. 14, 2021 -
Courtesy of DoorDash
DoorDash beefs up ad capabilities for restaurants, CPG brands
The delivery platform is working to generate additional revenue as its growth slows from the highs reached during the pandemic's peak.
By Chris Kelly • Oct. 12, 2021 -
Thai Phi Le/Restaurant Dive
Wendy's to use AI, machine learning to improve customer experience
Through a partnership with Google Cloud, the fast food chain will offer diners tools like speech-to-text, Google Maps and Search.
By Julie Littman • Oct. 12, 2021 -
Permission granted by Workday
Sponsored by WorkdayWorkday gives Panera the right ingredients to face challenges head-on
Even now, the food industry continues to evolve. However, constant fluctuations and disruptions mean restaurants like Panera must make decisions quickly and accurately, consolidating data and insights across all of its functions.
Oct. 11, 2021 -
Courtesy of REEF Technology
Reef Technology's expansionTGI Fridays will launch 300 ghost kitchens with Reef Technology
This is Reef's first deal with a global casual chain, which comes just a few months after the firm announced major expansion plans with 800 Degrees Pizza and Wendy's.
By Alicia Kelso • Oct. 8, 2021 -
Permission granted by ChowNow
ChowNow launches Order Better Network
The commission-free, online ordering platform can now connect restaurants to more than a dozen channels for delivery and takeout orders, including Yelp, OpenTable and Snapchat.
By Alicia Kelso • Oct. 5, 2021 -
Courtesy of PR Newswire
All Day Kitchens receives $65M in funding for expansion
This latest round of funding brings the total money raised by the ghost kitchen platform to $102.5 million since its founding in 2018.
By Alicia Kelso • Oct. 4, 2021 -
Permission granted by Kitchen United
Kitchen United buys Zuul, entering New York City market
After announcing one of the first acquisitions in the ghost kitchen segment, the company's chief business officer said there's potential for more deals as it looks to expand geographically.
By Aneurin Canham-Clyne • Oct. 4, 2021 -
iStock Credit: Dan Rentea
Sponsored by Atmosphere.TVHow the 'chameleon effect' is limiting your business (and what to do about it)
In under a second, a single behavior can change the vibe of an entire venue. Businesses need a way to harness that tendency to positively engage guests.
Oct. 4, 2021 -
Courtesy of Taco Bell
Taco Bell celebrates National Taco Day with Discord, messaging push
In the U.S., the chain will leave Easter eggs on Reddit and "raid" Discord channels to give away free tacos while a global push focuses on the taco emoji.
By Chris Kelly • Oct. 4, 2021 -
Courtesy of REEF Technology
Reef Technology's expansionReef Technology to open 500 ghost kitchens with 800 Degrees Pizza
The deal, which will add units in the U.S., Canada and international markets, comes less than two months after Reef partnered with Wendy's to open 700 kitchens.
By Aneurin Canham-Clyne • Sept. 30, 2021 -
Courtesy of Yelp
Yelp tool helps restaurants manage operations amid off-premise surge
The reservation platform's Guest Manager streamlines its front-of-house products into one suite. The company also debuted a feature that identifies virtual or delivery-only restaurants.
By Alicia Kelso • Sept. 29, 2021 -
iStock - monkeybusinessimages
Sponsored by Atmosphere.TVWhat happens when businesses play the best of the internet on their TVs
Today, 72% of all U.S. adults use social media. The most commonly used social media platforms all have one thing in common: snackable videos. Here's what that means for business entertainment.
Sept. 27, 2021 -
Permission granted by Taco Bell
Drive-thru speed of service slowed 26 seconds in 2021, study finds
Order accuracy also declined by 2% year-over-year at QSR chains, which SeeLevel HX attributes to continued restaurant labor woes, supply chain issues and inflation.
By Alicia Kelso • Sept. 24, 2021 -
Permission granted by Uber Eats
Uber Eats adds search feature for takeout orders
Users who open the map on the Uber Eats app can search for any type of cuisine to find out what's nearby, including the exact distance from a selected location.
By Alicia Kelso • Sept. 23, 2021 -
Joe Raedle via Getty Images
7shifts debuts software to streamline tip pooling
The company said its tool could save hours of work per week for managers and operators, and provide more pay transparency for employees.
By Aneurin Canham-Clyne • Sept. 23, 2021 -
Thai Phi Le/Restaurant Dive
McDonald's enhances kiosks for visually impaired
The fast food chain will add screen-reading software, tactile keypads and the ability to use headphones to place orders via audio prompts at company-owned stores by the end of the year.
By Julie Littman • Sept. 21, 2021 -
Courtesy of Del Taco
Del Taco rolls out Del Yeah Rewards program
The Mexican chain's four-tiered loyalty offering comes amid increased consumer participation in restaurant rewards programs and follows a taco subscription launch by rival Taco Bell.
By Alicia Kelso • Sept. 17, 2021 -
Permission granted by Dunkin'
Dunkin's first digital-only store doesn't reduce labor
The company joins a growing contingent of QSR chains exploring digitally focused store designs with little or no diner seating, including rival Starbucks.
By Emma Liem Beckett • Sept. 15, 2021 -
Permission granted by Taco Bell
Taco Bell expands Taco Lover's Pass nationwide
During the 30-day subscription's trial last fall, 20% of Taco Lover's Pass purchasers were new to the chain's rewards app. An additional 20% renewed the pass a second time.
By Julie Littman • Updated Jan. 6, 2022 -
Monkey Business Images/Shutterstock.com
Sponsored by Atmosphere TVHow to transform your business's TV into a sales driver
Here's how digital signage can boost your marketing efforts by transforming what's playing on the TV.
Sept. 7, 2021 -
Courtesy of Chipotle
Chipotle gamifies loyalty program with extra perks
The chain's new Extras feature allows members to access additional points and receive free items faster, personalized challenges and achievement badges.
By Emma Liem Beckett • Sept. 1, 2021
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